Casi todos los días tengo problemas con mi servicio de internet en casa que no paran hasta que hago un hard reset (desenchufar el router y esperar 30s) y espero que reconecte. Cuando pasa esto y reviso el log del router encuentro que la hora se ha desconfigurado y el router ha recibido un msg de docsDevResetNow.
| Time |
Priority |
Description |
| Thu 14 May 2020 10:39:38 |
Critical (3) |
Resetting the cable modem due to docsDevResetNow |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Thu 14 May 2020 10:40:51 |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Thu 14 May 2020 10:41:39 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/... |
| Thu 14 May 2020 10:41:39 |
Warning (5) |
MDD message timeout;CM-MAC=58:90:43:XX:XX:XX;CMTS-MAC=80:41:... |
| Thu 14 May 2020 10:41:40 |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire FEC ... |
| Thu 14 May 2020 10:57:47 |
Warning (5) |
MDD message timeout;CM-MAC=58:90:43:XX:XX:XX;CMTS-MAC=80:41:... |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Wed 20 May 2020 09:02:22 |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv4 |
| Mon 25 May 2020 11:35:34 |
Warning (5) |
DHCP WARNING - Non-critical field invalid in response ;CM-MA... |
| Mon 25 May 2020 11:35:34 |
Warning (5) |
ToD request sent - No Response received;CM-MAC=58:XX:XX:XX:X... |
| Mon 25 May 2020 11:39:21 |
Notice (6) |
192.168.0.12 has been offered to MAC 44:85:00:XX:XX:XX |
| Mon 25 May 2020 11:36:07 |
Notice (6) |
eRouter is provisioned with IPv4 mode |
| Mon 25 May 2020 11:36:07 |
Notice (6) |
192.168.0.12 has been offered to MAC 44:85:00:XX:XX:X |
| Mon 25 May 2020 11:36:07 |
Notice (6) |
eRouter retrieved DNS 190.113.220.54 |
| Mon 25 May 2020 11:36:07 |
Notice (6) |
eRouter retrieved DNS 190.113.220.51 |
| Mon 25 May 2020 11:36:07 |
Notice (6) |
eRouter retrieved DNS 190.113.220.18 |
| Mon 25 May 2020 11:36:05 |
Notice (6) |
eRouter retrieved an IPv4 10.179.38.243 with lease of 32400 ... |
| Time Not Established |
Notice (6) |
192.168.0.12 has been offered to MAC 44:85:00:d8:a1:cb |
| Time Not Established |
Notice (6) |
WiFi Interface [wl1] set to Channel 1 (Side-Band Channel:N/A... |
| Time Not Established |
Notice (6) |
WiFi Interface [wl0] set to Channel 36 (Side-Band Channel:N/... |
| Sun 24 May 2020 22:44:16 |
Notice (6) |
WiFi Interface [wl1] set to Channel 6 (Side-Band Channel:2) ... |
Asimismo la latencia desde mi router/wifi de casa al router de Claro que van conectados por patchcord, es ridicula
--- 192.168.0.1 ping statistics ---
101 packets transmitted, 101 received, 0% packet loss
rtt min/avg/max = 7.292/163.089/1123.199
O sea... un min de 7.3ms, un promedio de 163ms y un max de 1123.2ms?!?!?
Luego del reset vuelve a lo normal...
--- 192.168.0.1 ping statistics ---
27 packets transmitted, 27 packets received, 0% packet loss
round-trip min/avg/max = 0.694/0.800/1.672 ms
Llame a Claro el 31 de marzo, el primer nivel deja mucho que desear (tienen un script de soporte básico y ni el mínimo conocimiento de redes como para hacer algo fuera de el) al no poder resolver mi caso generaron el número de incidente 200067810. Luego de varias semanas me programaron una visita el 13 de mayo, en la que los técnicos indicaron que había un problema en un parte del cable de ingreso... los problemas han persistido y tengo que seguir reiniciando le router de Claro al menos una vez al día para poder trabajar, ¿alguna solución/explicación?
"
