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se conecta los datos móviles de mi celular ¿por qué?","conversation":{"__ref":"Conversation:conversation:51139"},"id":"message:51139","revisionNum":3,"uid":51139,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:85565"},"metrics":{"__typename":"MessageMetrics","views":89400},"postTime":"2020-08-01T21:45:41.272-05:00","lastPublishTime":"2023-02-01T15:52:12.934-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas noches, necesito que me apoyen el día de hoy, no he podido conectar al internet desde mi celular ya que no me permitía, pensé que era por que tenía mi recibo vencido, pero ya lo cancele, pero igual no me permite conectarme con datos, pero si me permite realizar llamadas y recibir llamadas, ya busque videos en YouTube, cambiar el APN pero aún nada, aún sigue persistiendo el error, si me pudieran ayudar les agradecería mucho. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"442","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:10553":{"__typename":"Conversation","id":"conversation:10553","topic":{"__typename":"ForumTopicMessage","uid":10553},"lastPostingActivityTime":"2020-02-28T11:18:14.354-05:00","solved":true},"User:user:28415":{"__typename":"User","uid":28415,"login":"Lol1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:28415"},"ForumTopicMessage:message:10553":{"__typename":"ForumTopicMessage","subject":"¿Cómo solicito el mensaje de configuracion del apn?","conversation":{"__ref":"Conversation:conversation:10553"},"id":"message:10553","revisionNum":3,"uid":10553,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:28415"},"metrics":{"__typename":"MessageMetrics","views":84466},"postTime":"2017-12-24T23:55:10.190-05:00","lastPublishTime":"2020-02-28T11:18:14.354-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Cuando comprée mi dispositivo la configuracion del apn se encontraba con el nombre \"HTC\" y el internet me corría perfecto. Por motivos de rendimiento formateé mi dispositivo y la configuración cambió, ahora se encuentra en la configuración de Claro Datos y el internet es lento. Ayúdenme a saber cómo se solicita el mensaje de configuracion del apn o el que tenga el mensaje de configuración, me lo pase. 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televisión?","conversation":{"__ref":"Conversation:conversation:4710"},"id":"message:4710","revisionNum":4,"uid":4710,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:9766"},"metrics":{"__typename":"MessageMetrics","views":81381},"postTime":"2017-03-01T17:48:44.576-05:00","lastPublishTime":"2020-02-19T15:50:52.361-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"0","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:27517":{"__typename":"Conversation","id":"conversation:27517","topic":{"__typename":"ForumTopicMessage","uid":27517},"lastPostingActivityTime":"2023-07-07T15:02:04.539-05:00","solved":true},"User:user:74321":{"__typename":"User","uid":74321,"login":"Charito05","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:74321"},"ForumTopicMessage:message:27517":{"__typename":"ForumTopicMessage","subject":"¿Puedo pasar mis Gigas a otro móvil postpago?","conversation":{"__ref":"Conversation:conversation:27517"},"id":"message:27517","revisionNum":5,"uid":27517,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:74321"},"metrics":{"__typename":"MessageMetrics","views":76716},"postTime":"2019-10-14T10:22:01.162-05:00","lastPublishTime":"2023-07-07T15:02:04.539-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"0","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:28562":{"__typename":"Conversation","id":"conversation:28562","topic":{"__typename":"ForumTopicMessage","uid":28562},"lastPostingActivityTime":"2020-12-30T17:06:36.025-05:00","solved":true},"User:user:76267":{"__typename":"User","uid":76267,"login":"CrisDian","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:76267"},"ForumTopicMessage:message:28562":{"__typename":"ForumTopicMessage","subject":"¿Cómo cambiar el nombre y contraseña del Wi-Fi del router de internet inalámbrico HUAWEI B612s-51d?","conversation":{"__ref":"Conversation:conversation:28562"},"id":"message:28562","revisionNum":2,"uid":28562,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:76267"},"metrics":{"__typename":"MessageMetrics","views":71834},"postTime":"2019-10-27T08:35:16.317-05:00","lastPublishTime":"2020-12-30T17:06:36.025-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola a todos! \n Espero que me puedan apoyar. \n Les comento que voy llamando TRES veces al 123 (asistencia técnica de Claro) solicitando que me indiquen cómo puedo cambiar el nombre y contraseña del wifi (acabo de adquirir el nuevo router HUAWEI B612s-51d), ya que actualmente está con los que vienen por defecto, lo cual es completamente inseguro. \n \n Sin embargo, cada vez que llamo me indican lo mismo: \n \n que al ser inalámbrico, ellos (asistencia técnica) no pueden cambiar ni el nombre ni la contraseña del wifi. \n que lo deje con el nombre y contraseña con el que viene (lo cual es completamente inseguro). \n no cuentan con las herramientas para brindarme una solución. \n \n \n Agradeceré que me puedan indicar cómo puedo gestionar el cambio del nombre y contraseña del wifi. \n \n P.d.- Ingresé al 192.168.1.1 e igualmente me piden el password, que no es el que está en la etiqueta del router, ya que aparentemente los de Claro lo cambian. \n \n Quedoa atento a su respuesta. ¡Gracias de antemano! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1028","kudosSumWeight":2,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3426":{"__typename":"Conversation","id":"conversation:3426","topic":{"__typename":"ForumTopicMessage","uid":3426},"lastPostingActivityTime":"2021-04-29T15:26:21.902-05:00","solved":true},"User:user:6885":{"__typename":"User","uid":6885,"login":"CesarO","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:6885"},"ForumTopicMessage:message:3426":{"__typename":"ForumTopicMessage","subject":"Internet HFC - Problemas al jugar en servidores extranjeros","conversation":{"__ref":"Conversation:conversation:3426"},"id":"message:3426","revisionNum":3,"uid":3426,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:6885"},"metrics":{"__typename":"MessageMetrics","views":66701},"postTime":"2017-01-02T00:27:37.703-05:00","lastPublishTime":"2019-01-14T12:40:09.009-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas, tengo un problema hace 2 semanas ya , que tengo el problema a servidores extranjeros como a Texas Estados Unidos, en lo que es juegos en linea, es obvio que ahora los seguidores de juegos en linea se ha incrementado y seguirá incrementándose mucho mas. Bueno mi caso es el siguiente, hace 2 semanas aprox ,, como el 18 o 19 de diciembre, no recuerdo si fue un domingo o lunes.. lo que recuerdo es que el internet se fue por medio minuto y regreso con este problema, Yo uso una red privada de juegos en linea, y tenia ping a servidores de texas eeuu 101 - 103,, a 3 servidores tenia esos ping , con el okla test tenia 124 ping, pero ahora, los ping se han elevado a 130 - 140 y ha llegado hasta 160 y 170 en mis juegos , programas y test de velocidad. \n La cosa es que yo he hecho mis propias pruebas y me he dado cuenta que por cada ip pública que me asigna claro, ( tengo ip privada pero cuando cambia la privada cambia la pública también), bueno como decía , al cambiar la ip pública, cambia la latencia hacia los servidores de texas ee uu, y eso no debe pasa, antes con cualquier ip que me brindaban era casi lo mismo, es obvio que aquí hay un problema de enrutamiento, balanceo de carga quiza,, pero en Peru esta bien,, esa es la cosa, que cuando hago un ping a un servidor de peru, ya sea en juego ( cs 1.6 por ejemplo) o por test de velocidad okla, el ping esta bien, como siempre estuvo, pero el problema es cuando sale al extranjero por ejemplo texas eeuu, con una ip tiene mas latencia que otras , haciendo las pruebas en el juego, con 2 programas y con el test okla, y como mi router tiene ip dinámica, cambia la ip privada y pública también, y cuando cambia, a veces me puede tocar una ip con menos latencia hacia texas eeuu , pero obvio claro esto es molesto , ya que no sabes como estara tu latencia cada dia, por que siempre varia, pero no esta como antes, llevo usando el servicio casi 2 años y nunca me ha pasado esto, este problema ya tiene 2 semanas y poco mas, el problema en si es de hace unos 3 meses atras, pero habían 2 tipos de latencia, una era 101- 103 y con otras ip 108 - 109, en mi programa , pero ahora los ping se han dispadaro en mas del 50% y eso para jugar en linea es inaceptable realmente. pero no me hacía problemas por que solo reiniciaba el router y me cambiaba la ip por otra de ping 101 - 103 o si no ,,volvia a reiniciar hasta llegar 101 - 103 en mi programa , y claro no es problema del programa que uso, por que ya he probado con 2 programas, el juego tambien , y el test de velocidad de okla que a veces con una ip vota un ping a texas eeuu 124ms , y con otras ip 150-160 ping, y claro que llamar al servicio técnico de claro no te va a ayudar por que sencillamente,, ni siquiera saben que es un ping, confunden el ping con la velocidad de descarga y que solo te van a hacer una reconfiguración, actualización o reinicio de tu router y también cuando va un técnico a tu casa, no lo va poder arreglar por que ni siquiera tienen una noción de que es un nat (a mi casa vino un técnico que ni siquiera sabia el password del router por defecto), claro esto es un problema que solo pueden entender ingenieros especializados, que puedan identificar el problema con sus equipos y herramientas. Quiero que me comenten quién mas tiene este problema, ya que en si , si llaman a claro , ellos solo te van a reiniciar el router y te dirán si tienes internet , esta todo ok, pero no puede ser, donde queda la latencia, en si HFC es fibra y cable, es imposible que el adsl de movistar sea mas rapido que fibra y coaxial aun que tenga ip privada , es mas rápido, digo éra más rápido, ya que ahora hace 2 semanas no lo es, quiero si alguién tiene conocimiento si me cambio a ip publica con claro empresa, el pool de ip pública que me darán es el de 179 xxx xxx xxx o será una diferente? 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