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Fija","parent":{"__ref":"Category:category:preguntas"}},"User:user:179369":{"__typename":"User","uid":179369,"login":"zeta-k","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:179369"},"ForumTopicMessage:message:84912":{"__typename":"ForumTopicMessage","subject":"Tengo mi wifi lento","conversation":{"__ref":"Conversation:conversation:84912"},"id":"message:84912","revisionNum":2,"uid":84912,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:179369"},"metrics":{"__typename":"MessageMetrics","views":126},"postTime":"2024-11-26T04:30:08.080-05:00","lastPublishTime":"2024-11-26T13:12:01.970-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Mi wifi hogar esta lento, ¿a qué número puede llamar para que lo solucionen?  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"84","kudosSumWeight":4,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3426":{"__typename":"Conversation","id":"conversation:3426","topic":{"__typename":"ForumTopicMessage","uid":3426},"lastPostingActivityTime":"2021-04-29T15:26:21.902-05:00","solved":true},"User:user:6885":{"__typename":"User","uid":6885,"login":"CesarO","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:6885"},"ForumTopicMessage:message:3426":{"__typename":"ForumTopicMessage","subject":"Internet HFC - Problemas al jugar en servidores extranjeros","conversation":{"__ref":"Conversation:conversation:3426"},"id":"message:3426","revisionNum":3,"uid":3426,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:6885"},"metrics":{"__typename":"MessageMetrics","views":66707},"postTime":"2017-01-02T00:27:37.703-05:00","lastPublishTime":"2019-01-14T12:40:09.009-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas, tengo un problema hace 2 semanas ya , que tengo el problema a servidores extranjeros como a Texas  Estados Unidos, en lo que es juegos en linea,    es obvio que ahora los seguidores de juegos en linea se ha incrementado y seguirá incrementándose mucho mas.  Bueno mi caso es el siguiente,  hace 2 semanas aprox ,, como el 18 o 19 de diciembre,  no recuerdo si fue un domingo  o lunes..   lo que recuerdo es que el internet se fue por medio minuto y regreso con este problema,  Yo uso una red privada de juegos en linea, y tenia ping a servidores de texas eeuu   101 - 103,,  a 3 servidores tenia esos ping , con el okla test tenia 124 ping, pero ahora, los ping se han elevado a 130 - 140  y ha llegado hasta  160 y 170 en mis juegos , programas y test de velocidad.  \n La cosa es que yo he hecho mis propias pruebas y me he dado cuenta que por cada ip pública que me asigna claro, ( tengo ip privada pero cuando cambia la privada cambia la pública también),  bueno como decía , al cambiar la ip pública, cambia la latencia  hacia los servidores de texas ee uu, y eso no debe pasa, antes con cualquier ip que me brindaban  era casi lo mismo,   es obvio que aquí hay un problema de enrutamiento,  balanceo de carga quiza,, pero  en Peru esta bien,, esa es la cosa, que cuando hago un ping a un servidor de peru, ya sea en juego ( cs 1.6 por ejemplo)  o por test de velocidad okla, el ping esta bien, como siempre estuvo, pero el problema es cuando sale al extranjero  por ejemplo texas eeuu,  con una ip tiene mas latencia que otras , haciendo las pruebas en el juego, con 2 programas y con el test okla,  y como mi router tiene ip dinámica, cambia la ip privada y pública también, y cuando cambia, a veces me puede tocar una ip con menos latencia hacia texas eeuu , pero obvio claro esto es molesto  , ya que no sabes como estara tu latencia cada dia, por que siempre varia, pero no esta como antes,  llevo usando el servicio casi 2 años y nunca me ha pasado esto, este problema ya tiene 2 semanas y poco mas,   el problema en si es de hace unos 3 meses atras, pero  habían 2  tipos de latencia,  una era 101- 103  y con otras ip 108 - 109, en mi programa  , pero ahora  los ping se han dispadaro en mas del 50% y eso para jugar en linea es inaceptable realmente.  pero no me hacía problemas por que solo reiniciaba el router y me cambiaba la ip por otra de ping 101 - 103 o si no ,,volvia a reiniciar hasta llegar 101 - 103 en mi programa , y claro no es problema del programa que uso, por que ya he probado con 2 programas,  el juego tambien , y el test de velocidad de okla que a veces con una ip vota un ping a  texas eeuu  124ms , y con otras ip 150-160 ping, y claro que llamar al servicio técnico de claro  no te va a ayudar por que sencillamente,, ni siquiera saben que es un ping,  confunden el ping con la velocidad de descarga y que solo te van a hacer una reconfiguración, actualización o reinicio de tu router y también cuando va un técnico a tu casa, no lo va poder arreglar por que ni siquiera tienen una noción de que es un nat (a mi casa vino un técnico que ni siquiera sabia el password del router por defecto),  claro esto es un problema que solo pueden entender ingenieros especializados, que puedan identificar el problema con sus equipos y herramientas.  Quiero que me comenten quién mas tiene este problema, ya que en si , si llaman a claro , ellos solo te van a reiniciar el router y te dirán si tienes internet , esta todo ok,   pero no puede ser, donde queda la latencia,  en si HFC es fibra y cable, es imposible que el adsl de movistar sea mas rapido que fibra y coaxial aun que tenga ip privada , es mas rápido,  digo éra más rápido, ya que ahora hace 2 semanas no lo es, quiero si alguién tiene conocimiento si me cambio a ip publica con claro empresa, el pool de ip pública que me darán es el de 179 xxx xxx xxx o  será una diferente? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4105","kudosSumWeight":4,"repliesCount":83,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:73706":{"__typename":"Conversation","id":"conversation:73706","topic":{"__typename":"ForumTopicMessage","uid":73706},"lastPostingActivityTime":"2022-07-25T12:42:33.052-05:00","solved":true},"User:user:138159":{"__typename":"User","uid":138159,"login":"Isabel32","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:138159"},"ForumTopicMessage:message:73706":{"__typename":"ForumTopicMessage","subject":"No necesito teléfono fijo, ¿puedo contratar solo el servicio de internet + TV?","conversation":{"__ref":"Conversation:conversation:73706"},"id":"message:73706","revisionNum":3,"uid":73706,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:138159"},"metrics":{"__typename":"MessageMetrics","views":1117},"postTime":"2022-02-04T21:57:06.439-05:00","lastPublishTime":"2022-07-25T12:42:33.052-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"0","kudosSumWeight":3,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:19":{"__typename":"Conversation","id":"conversation:19","topic":{"__typename":"ForumTopicMessage","uid":19},"lastPostingActivityTime":"2022-06-23T10:57:04.782-05:00","solved":true},"User:user:6":{"__typename":"User","uid":6,"login":"Mc_1986","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:6"},"ForumTopicMessage:message:19":{"__typename":"ForumTopicMessage","subject":"¿Por qué se han consumido mis datos si no he usado nada?","conversation":{"__ref":"Conversation:conversation:19"},"id":"message:19","revisionNum":3,"uid":19,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:6"},"metrics":{"__typename":"MessageMetrics","views":224083},"postTime":"2016-06-13T16:14:43.159-05:00","lastPublishTime":"2022-06-23T10:57:04.782-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" En la mañana hice una recarga de 5 soles y en la tarde ya no tenía plata \"disque\" porque lo gasté en datos, pero solo entré a google 1 vez y ¡no hice nada más! ¿Por qué se consume? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"182","kudosSumWeight":3,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:82332":{"__typename":"Conversation","id":"conversation:82332","topic":{"__typename":"ForumTopicMessage","uid":82332},"lastPostingActivityTime":"2024-02-14T17:00:32.439-05:00","solved":true},"User:user:169497":{"__typename":"User","uid":169497,"login":"Mendoza_147","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:169497"},"ForumTopicMessage:message:82332":{"__typename":"ForumTopicMessage","subject":"Por que me quitaron todos mis GB","conversation":{"__ref":"Conversation:conversation:82332"},"id":"message:82332","revisionNum":4,"uid":82332,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:169497"},"metrics":{"__typename":"MessageMetrics","views":446},"postTime":"2024-02-13T19:28:35.071-05:00","lastPublishTime":"2024-02-14T17:00:32.439-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Por qué un día antes de cambiar de plan, me quitaron todos mis GBs teniendo en cuenta que mensualmente yo no consumo todo lo que se me asigna ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"143","kudosSumWeight":2,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:82330":{"__typename":"Conversation","id":"conversation:82330","topic":{"__typename":"ForumTopicMessage","uid":82330},"lastPostingActivityTime":"2024-02-13T16:50:00.334-05:00","solved":true},"User:user:168823":{"__typename":"User","uid":168823,"login":"lbwilmer","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:168823"},"ForumTopicMessage:message:82330":{"__typename":"ForumTopicMessage","subject":"Cómo compartir internet desde mi teléfono a otro dispositivo","conversation":{"__ref":"Conversation:conversation:82330"},"id":"message:82330","revisionNum":2,"uid":82330,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:168823"},"metrics":{"__typename":"MessageMetrics","views":1034},"postTime":"2024-02-12T16:22:20.803-05:00","lastPublishTime":"2024-02-13T16:50:00.334-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"0","kudosSumWeight":2,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:82092":{"__typename":"Conversation","id":"conversation:82092","topic":{"__typename":"ForumTopicMessage","uid":82092},"lastPostingActivityTime":"2024-01-22T22:44:49.698-05:00","solved":true},"User:user:168738":{"__typename":"User","uid":168738,"login":"RomeroH","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:168738"},"ForumTopicMessage:message:82092":{"__typename":"ForumTopicMessage","subject":"Mi WhatsApp no puede usar mis datos, me conecto al wifi y datos de otro operador y normal","conversation":{"__ref":"Conversation:conversation:82092"},"id":"message:82092","revisionNum":4,"uid":82092,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:168738"},"metrics":{"__typename":"MessageMetrics","views":1467},"postTime":"2024-01-17T22:43:23.478-05:00","lastPublishTime":"2024-01-19T12:54:14.226-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas, tengo problemas con mi aplicación de WhatsApp, no puedo envíar ni recibir mensajes mientras mis datos moviles estén activados, ya eliminé datos de cache, desinstalé y reinstalé WhatsApp y nada de enviar mis mensajes, me conecto a mi wifi de casa y me llegan y envío los mensajes, cambio de chip del operador y normal, vuelvo a insertar el chip Claro y ya no puedo enviar mensajes ni recibir, pero si puedo usar YouTube, facebook, jugar, etc...  \n PD. Llamé a Claro y me dicen que debería tener datos ilimitados para WhatsApp y que vuelva a reinstalar WhatsApp. 🤷🏻‍♂️ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"583","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:79525":{"__typename":"Conversation","id":"conversation:79525","topic":{"__typename":"ForumTopicMessage","uid":79525},"lastPostingActivityTime":"2023-05-02T15:51:55.646-05:00","solved":true},"User:user:160824":{"__typename":"User","uid":160824,"login":"Edhi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:160824"},"ForumTopicMessage:message:79525":{"__typename":"ForumTopicMessage","subject":"¿Por qué mi internet es lento con los megas que te brinda tu plan de 29.90?","conversation":{"__ref":"Conversation:conversation:79525"},"id":"message:79525","revisionNum":2,"uid":79525,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:160824"},"metrics":{"__typename":"MessageMetrics","views":1001},"postTime":"2023-05-01T08:32:48.403-05:00","lastPublishTime":"2023-05-02T15:51:55.646-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Antes de que aumentaran los megas en el plan de 29.90 de 6GB a 15GB el internet era veloz pero ahora no. \n Por ejemplo: \n Canje mis puntos por megas y puedo ver videos en Facebook con total normalidad, pero con los megas que me da el plan algunos vídeos simplemente se cortan o la pantalla se vuelve negra y no reproduce. \n 🤨🧐🤔🙄🤔 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"336","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:78390":{"__typename":"Conversation","id":"conversation:78390","topic":{"__typename":"ForumTopicMessage","uid":78390},"lastPostingActivityTime":"2023-04-17T21:25:57.146-05:00","solved":true},"User:user:157858":{"__typename":"User","uid":157858,"login":"Vanderlu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:157858"},"ForumTopicMessage:message:78390":{"__typename":"ForumTopicMessage","subject":"Mi internet es de 250 megas pero el wifi 2.4g solo da 40 megas","conversation":{"__ref":"Conversation:conversation:78390"},"id":"message:78390","revisionNum":3,"uid":78390,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:157858"},"metrics":{"__typename":"MessageMetrics","views":7739},"postTime":"2023-01-03T00:39:01.867-05:00","lastPublishTime":"2023-01-03T11:17:35.223-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola \n Tengo un internet de 250 Megas que hace 1 semana me convencieron para hacer el traslado del servicio a mi otra casa, en la anterior casa (casa antigua) tenía 200 Megas de velocidad usaba tanto cable y wifi todo sin problema en 2.4G y 5G. \n Pero me cambie de residencia a la (casa nueva) me convencieron de pedir traslado y no pedir un servicio nuevo (lo normal es cortar el servicio y pedir uno nuevo) en este nueva casa vino el técnico y estuvo horas tratando de conectar el internet, sin éxito al final me indico que ese modem ZTE (uno blanco de 6 antenas) no era compatible y me puso uno marca Huawei de 2 antenas. Al momento de verificar no encontré las redes 2.4G y 5G, le reclame al técnico y me dijo que ahora Claro trabaja así y es mejor ya que las redes están fusionadas y trabaja en automático (yo dije: mmmm algo anda mal aquí) lo deje pasar al ver la velocidad que pedí de 250 Megas era correcta. \n   \n Como en toda casa hay múltiples aparatos para conectar por wifi y pues me di la sorpresa que el wifi era demasiado lento, lo reseteo el modem para que se solucione y finalmente aparecen las bandas 2.4G y 5G, ahí me doy la sorpresa que la banda 2.4G solo me da 40 megas y la banda 5G si me da 250 Megas. \n Llame a cClaro y como siempre \"es que la banda 2.4 siempre es lento, es que hay muros, es que debe usar cable...\" Se que aquí dudo que me solucionen algo lo escribo para que los lectores SIEMPRE verifiquen ambas bandas 2.4G y 5G (y no les FUSIONEN las bandas) y en ambas redes parado a un metro del modem debe siempre dar la velocidad que estas PAGANDO. 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