Discusión del foro

Mc_1986

Leyenda

13-06-2016

Resuelto

¿Por qué se han consumido mis datos si no he usado nada?

En la mañana hice una recarga de 5 soles y en la tarde ya no tenía plata "disque" porque lo gasté en datos, pero solo entré a google 1 vez y ¡no hice nada más! ¿Por qué se consume?

13 Respuestas

Goss
Profesional
14-06-2016
Tu celular tiene una función de uso de datos silenciosos y estos están consumiendo tus datos, es como si tienes un carro y está encendido pero sin moverse, este consume gasolina aunque no lo manejes.
Lo más importante es tener Claro que nuestro celular siempre estará consumiendo datos y que debemos realizar una serie de configuraciones para poder administrarlo y disminuir o eliminar este consumo.
- hankadiario
  CM
  24-06-2016
  Good answer! :robottongue:
Bacara
Principiante
05-07-2016
¡Hola!

Quizás tengas alguna actualización pendiente o aplicaciones en segundo plano, te recomiendo revisarlo como un posible descarte.

Si no visualizas absolutamente nada, te recomiendo comunicarte con un asesor a través del ClaroBot.

¡Espero haberte ayudado!
- gabrielgonza
  Principiante
  09-10-2016
  Me han aclarado la duda que también tenía con respecto a la pregunta que realizó Mc_1986; sin embargo, ¿a qué se refieren cuándo dicen "realices una suscripción"?
  
  Gracias por la respuesta.
  - claudia_alf
    Leyenda
    09-10-2016
    Hola gabrielgonza
    
    Se refiere a una suscripción a servicios adicionales. Por ejemplo, hay una suscripción de 1 sol por SMS diarios; hay una suscripción de SMS para que te envíen tu horóscopo, etc.
    
    ¡Espero haberte ayudado!
- Ricardo13
  Aficionado
  22-01-2017
  Se a lo que te refieres amigo, a mí también me sucede eso cuando entro a buscar en Google y poco a poco me van quitando mi saldo 😡😤
- Rosy30_p
  Principiante
  13-01-2021
  Por qué uso de consumo de mis internet de mis.megas
JahirPromo
Leyenda
04-07-2016
Buenas tardes, estimado.

Cada vez que actives los Datos Móviles de tu equipo estas convirtiendo tu saldo en MB y dependerá de la navegación.

Por ejemplo:

Si entras a Google puede consumirte S/0.25 por mega consumido (información referencial)

Te aclaro que al activar tus datos móviles están consumiendo megas otras aplicaciones como el launcher, Gmail, sincronización entre otras que estén en segundo plano.

Espero haber aclarado tus dudas.
- ltrujillo
  Maestro
  05-07-2016
  ¡Chicos gracias por la información!
Promyk
Principiante
20-10-2016
Hola

Si se consume tus datos es porque tal vez has tenido los datos activos y las aplicaciones en segundo plano van consumiendo tus megas, por ejemplo: El reloj, agenda, Playstore, Citas u otros. Estas aplicaciones siempre andan buscando actualizaciones cada cierto momento por eso también se recomiendo apagarlo para ahorrar batería.

Si quieres que no consuma debes apagar tu conexión de datos o también puedes configurar para uses tus datos con las aplicaciones quieres que usen datos, de lo contrario buscará actualizaciones automáticas.
Klezita
Leyenda
23-01-2017
Hola Mc_1986

Lo primero que deben verificar cuando te quedan sin datos es revisar Ajustes > Uso de Datos, donde aparecerá un listado de las aplicaciones que han utilizado datos y además cuantos mb.

Según eso, pueden restringir datos en segundo plano, detener aplicaciones o procesos, configurar actualizaciones, desuscribirte a servicios adicionales, etc.

Saludos.
Mairo
Aficionado
05-07-2017
Es porque Google se sincroniza y se actualiza sin el consentimiento de uno en segundo plano.
rickwong
Leyenda
23-01-2017
Debes de tener en cuenta que el PlayStore solo tiene que permitir que las actualizaciones sean usando Wi-Fi ya que si no lo has configurado esa opción, es posible que se actualicen usando tus datos móviles.

Te dejo la ruta:

PlayStore > configuración > permitir actualizaciones solo con Wi-Fi

Saludos

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En la mañana hice una recarga de 5 soles y en la tarde ya no tenía plata \"disque\" porque lo gasté en datos, pero solo entré a google 1 vez y ¡no hice nada más! ¿Por qué se consume?

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¿Por qué se han consumido mis datos si no he usado nada?","moderationData":{"__ref":"ModerationData:moderation_data:32"},"body":"

Tu celular tiene una función de uso de datos silenciosos y estos están consumiendo tus datos, es como si tienes un carro y está encendido pero sin moverse, este consume gasolina aunque no lo manejes.
Lo más importante es tener Claro que nuestro celular siempre estará consumiendo datos y que debemos realizar una serie de configuraciones para poder administrarlo y disminuir o eliminar este consumo.

Good answer! :robottongue:

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¡Hola!

Quizás tengas alguna actualización pendiente o aplicaciones en segundo plano, te recomiendo revisarlo como un posible descarte.

Si no visualizas absolutamente nada, te recomiendo comunicarte con un asesor a través del ClaroBot.

¡Espero haberte ayudado!

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Me han aclarado la duda que también tenía con respecto a la pregunta que realizó Mc_1986; sin embargo, ¿a qué se refieren cuándo dicen \"realices una suscripción\"?

Gracias por la respuesta.

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Hola gabrielgonza

Se refiere a una suscripción a servicios adicionales. Por ejemplo, hay una suscripción de 1 sol por SMS diarios; hay una suscripción de SMS para que te envíen tu horóscopo, etc.

¡Espero haberte ayudado!

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Se a lo que te refieres amigo, a mí también me sucede eso cuando entro a buscar en Google y poco a poco me van quitando mi saldo 😡😤

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Por qué uso de consumo de mis internet de mis.megas

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Buenas tardes, estimado.

Cada vez que actives los Datos Móviles de tu equipo estas convirtiendo tu saldo en MB y dependerá de la navegación.

Por ejemplo:

Si entras a Google puede consumirte S/0.25 por mega consumido (información referencial)

Te aclaro que al activar tus datos móviles están consumiendo megas otras aplicaciones como el launcher, Gmail, sincronización entre otras que estén en segundo plano.

Espero haber aclarado tus dudas.

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¡Chicos gracias por la información!

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Hola

Si se consume tus datos es porque tal vez has tenido los datos activos y las aplicaciones en segundo plano van consumiendo tus megas, por ejemplo: El reloj, agenda, Playstore, Citas u otros. Estas aplicaciones siempre andan buscando actualizaciones cada cierto momento por eso también se recomiendo apagarlo para ahorrar batería.

Si quieres que no consuma debes apagar tu conexión de datos o también puedes configurar para uses tus datos con las aplicaciones quieres que usen datos, de lo contrario buscará actualizaciones automáticas.

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Hola Mc_1986

Lo primero que deben verificar cuando te quedan sin datos es revisar Ajustes > Uso de Datos, donde aparecerá un listado de las aplicaciones que han utilizado datos y además cuantos mb.

Según eso, pueden restringir datos en segundo plano, detener aplicaciones o procesos, configurar actualizaciones, desuscribirte a servicios adicionales, etc.

Saludos.

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Es porque Google se sincroniza y se actualiza sin el consentimiento de uno en segundo plano.

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Debes de tener en cuenta que el PlayStore solo tiene que permitir que las actualizaciones sean usando Wi-Fi ya que si no lo has configurado esa opción, es posible que se actualicen usando tus datos móviles.

Te dejo la ruta:

PlayStore > configuración > permitir actualizaciones solo con Wi-Fi

Saludos

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