Discusión del foro

Principiante

25-12-2017

Resuelto

¿Cómo solicito el mensaje de configuracion del apn?

Cuando comprée mi dispositivo la configuracion del apn se encontraba con el nombre "HTC" y el internet me corría perfecto.

Por motivos de rendimiento formateé mi dispositivo y la configuración cambió, ahora se encuentra en la configuración de Claro Datos y el internet es lento. Ayúdenme a saber cómo se solicita el mensaje de configuracion del apn o el que tenga el mensaje de configuración, me lo pase.

rcml1980
07-06-2022
Hola Roth, te comento respecto a tu pregunta.

Al parecer tu problema hace referencia a la app Smart Home (desde ahí puedes ver el historial de tu visita técnica)

Lo que te recomiendo es que valides si tienes la última actualización de la app Smart Home, luego puedes eliminar los datos del caché y volver a ingresar. En caso siga sin funcionar y vuelva aparecer el "Ups, ocurrió un error", te aconsejo que reportes tu inconveniente con un asesor a través del ClaroBot ya que probablemente la app esté presentando intermitencia.

Ahora, sobre el sustento o pruebas sobre los problemas que has tenido el servicio, Claro tiene el registro de todas tus solicitudes porque en cada consulta que realizas queda una grabación, un chat y todo se registra en tu servicio, así que por esa parte no te preocupes.

Recuerda que en la app Smart Home solo se muestran los 30 últimos registros y para el día 31 desaparece.

Espero que lo resuelvas.

1 Respuesta

HAGUZ
Leyenda
25-12-2017
Buenos Días Lol1

El HTC One normalmente recibe la configuración para Internet de forma automática via la SIM card o via la red.
También es posible hacer la configuración de forma manual, selecciona Siguiente para obtener las instrucciones acerca de cómo configurar el Internet en el HTC One.
Ve a la pantalla principal.
Selecciona el ícono de menú.
Desplázate hacia abajo.
Selecciona Ajustes.
Activa Datos móviles si esta opción no está activada.
Si Datos móviles está activada, ir al paso siguiente.
Selecciona Datos móviles.
Selecciona APN.
Selecciona el ícono de opciones.
Selecciona APN nuevo.
En Nombre, ingresa CLARO DATOS.
En APN, ingresa claro.pe.
En Proxy, no ingreses nada.
En Puerto, no ingreses nada.
En Nombre de usuario, ingresa claro.
En Contraseña, ingresa claro.
Desplázate hacia abajo.
En MCC, ingresa 716.
En MNC, ingresa 10.
En Tipo de autenticación, selecciona PAP.
Selecciona Tipo de APN.
Si aparece esta pantalla, ingresa default y selecciona ACEPTAR. (Nota: en minúscula).
Si no aparece esta pantalla, selecciona Internet y luego OK.
Selecciona el ícono de opciones.
Selecciona Guardar.
Selecciona CLARO DATOS.
Vuelve a la pantalla principal.
Selecciona el ícono de menú.
Desplázate hacia abajo.
Selecciona Navegador.
Selecciona el ícono de opciones.
Desplázate hacia abajo.
Selecciona Ajustes.
Selecciona General.
Selecciona Establecer página de inicio.
Selecciona una opción, en este caso Otra.
Ingresa www.claro.com.pe y selecciona ACEPTAR.
El HTC One se ha configurado para Internet móvil.
Vuelve a la pantalla principal.
El HTC One también se puede configurar para enviar y recibir correo electrónico.

Saludos :robotwink:
Lol1 escribió:
Cuando compre mi dispositivo la configuracion del apn se encontraba en una con el nombre "HTC" y el internet me corria perfecto.

Por motivos de rendimiento formatee mi dispositivo y la configuracion cambio ahora se encuentra en la configuracion de claro datos y el internet es lento.

Ayudenme como se solicita el mensaje de configuracion del apn?

O el que tenga el mensaje de configuracion envienlo a este numero:

+51 963390003

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Cuando comprée mi dispositivo la configuracion del apn se encontraba con el nombre \"HTC\" y el internet me corría perfecto.

Por motivos de rendimiento formateé mi dispositivo y la configuración cambió, ahora se encuentra en la configuración de Claro Datos y el internet es lento. Ayúdenme a saber cómo se solicita el mensaje de configuracion del apn o el que tenga el mensaje de configuración, me lo pase.

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¿Cómo solicito el mensaje de configuracion del apn?","moderationData":{"__ref":"ModerationData:moderation_data:10556"},"body":"

Buenos Días Lol1

El HTC One normalmente recibe la configuración para Internet de forma automática via la SIM card o via la red.
También es posible hacer la configuración de forma manual, selecciona Siguiente para obtener las instrucciones acerca de cómo configurar el Internet en el HTC One.
Ve a la pantalla principal.
Selecciona el ícono de menú.
Desplázate hacia abajo.
Selecciona Ajustes.
Activa Datos móviles si esta opción no está activada.
Si Datos móviles está activada, ir al paso siguiente.

Selecciona Datos móviles.
Selecciona APN.
Selecciona el ícono de opciones.
Selecciona APN nuevo.

En Nombre, ingresa CLARO DATOS.
En APN, ingresa claro.pe.
En Proxy, no ingreses nada.
En Puerto, no ingreses nada.
En Nombre de usuario, ingresa claro.
En Contraseña, ingresa claro.

Desplázate hacia abajo.
En MCC, ingresa 716.
En MNC, ingresa 10.
En Tipo de autenticación, selecciona PAP.
Selecciona Tipo de APN.

Si aparece esta pantalla, ingresa default y selecciona ACEPTAR. (Nota: en minúscula).
Si no aparece esta pantalla, selecciona Internet y luego OK.
Selecciona el ícono de opciones.
Selecciona Guardar.

Selecciona CLARO DATOS.
Vuelve a la pantalla principal.
Selecciona el ícono de menú.

Desplázate hacia abajo.
Selecciona Navegador.
Selecciona el ícono de opciones.

Desplázate hacia abajo.
Selecciona Ajustes.
Selecciona General.

Selecciona Establecer página de inicio.
Selecciona una opción, en este caso Otra.
Ingresa www.claro.com.pe y selecciona ACEPTAR.
El HTC One se ha configurado para Internet móvil.
Vuelve a la pantalla principal.
El HTC One también se puede configurar para enviar y recibir correo electrónico.

Saludos :robotwink:

Lol1 escribió:
Cuando compre mi dispositivo la configuracion del apn se encontraba en una con el nombre \"HTC\" y el internet me corria perfecto.

Por motivos de rendimiento formatee mi dispositivo y la configuracion cambio ahora se encuentra en la configuracion de claro datos y el internet es lento.

Ayudenme como se solicita el mensaje de configuracion del apn?

O el que tenga el mensaje de configuracion envienlo a este numero:

+51 963390003

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