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Pumpkinvideos
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09-12-2020
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Problemas en envío y recepción de SMS

Buenos días, no puedo enviar ni recibir SMS, se queda en "enviando". También he enviado SMS desde otro número y nunca los recibo al mío.

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problemas
SMS

5 Respuestas

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  • Avatar de AnthonyJS
    AnthonyJS
    Leyenda
    09-12-2020

    Hola Pumpkinvideos ¿Qué tal?

     

    Tienes primeramente que descartar:

     

    1- Colocar el chip en otro teléfono para ver si la falla es la SIM Card o el equipo

     

    De ser el equipo lo recomendable es reconfigurar los ajustes de la App de Mensajería y por último un reseteo de fábrica.

     

    2- Si la falla es el chip entonces deberás reemplazarlo, pero antes comunícate con Claro mediante Facebook (INBOX) para que puedan validar que no sea algo de configuración remota.

     

    3- Este problema suele suceder mayormente en los equipos y no en los chips así que te recomiendo verificar las configuraciones de tu app de mensajería o descargar alguna otra app de mensajería para descartar que se sea la misma aplicación.

     

    ¡Saludos!

    • Avatar de Pumpkinvideos
      Pumpkinvideos
      Aficionado
      09-12-2020

      Muchas gracias por tu respuesta

       

      Probé el chip en otro equipo y ahí sí permite enviar SMS.

       

      Regresé el chip al Smartphone original, intento enviar un SMS y se queda en "enviando".

       

      He descargado otra app de mensajería y se queda igual en "enviando" y nunca sale el mensaje.

       

      Mi equipo es un Sony Xperia.

       

      ¿Habrá otra manera de proceder para no cambiar mi equipo? :(

      • Avatar de AnthonyJS
        AnthonyJS
        Leyenda
        09-12-2020

        Hola Pumpkinvideos,

         

        Hay una configuración del número de servicio que usa Claro para que pueda funcionar correctamente el envío y la recepción de mensajes, dicha configuración está en la sección de "Ajustes" dentro de la app de mensajería, puedes borrar y volver a escribir ese número para que se reconfigure, el número comienza con +51.

         

         

        También puedes intentar borrar los datos de la app de mensajes y colocar el teléfono en modo avión por algunos minutos (15 minutos).

         

        Por último, podrías resetear tu equipo a modo fábrica yendo a configuraciones, de este modo el teléfono volverá a su modo original y posiblemente se solucione, quizás hasta podrías hacer un cambio de chip en un centro de atención.

         

        De lo contrario comunícate directamente con Claro para que ellos validen en su sistema que tu servicio esté bien, lo puedes hacer mediante Facebook (INBOX), también solicita que te deriven al área tecnológica.

         

        Espero te ayude mi humilde opinión.

         

        ¡Saludos!

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Buenos días, no puedo enviar ni recibir SMS, se queda en \"enviando\". También he enviado SMS desde otro número y nunca los recibo al mío.

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Buenos días, no puedo enviar ni recibir SMS, se queda en \"enviando\". También he enviado SMS desde otro número y nunca los recibo al mío.

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Problemas en envío y recepción de SMS","moderationData":{"__ref":"ModerationData:moderation_data:59087"},"body":"

Hola Pumpkinvideos ¿Qué tal?

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Tienes primeramente que descartar:

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1- Colocar el chip en otro teléfono para ver si la falla es la SIM Card o el equipo

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De ser el equipo lo recomendable es reconfigurar los ajustes de la App de Mensajería y por último un reseteo de fábrica.

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2- Si la falla es el chip entonces deberás reemplazarlo, pero antes comunícate con Claro mediante Facebook (INBOX) para que puedan validar que no sea algo de configuración remota.

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3- Este problema suele suceder mayormente en los equipos y no en los chips así que te recomiendo verificar las configuraciones de tu app de mensajería o descargar alguna otra app de mensajería para descartar que se sea la misma aplicación.

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¡Saludos!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"postTime":"2020-12-09T09:09:58.476-05:00","lastPublishTime":"2020-12-15T18:08:57.516-05:00","metrics":{"__typename":"MessageMetrics","views":127996},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:59086/message:59087","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:59092"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:59092":{"__typename":"ModerationData","id":"moderation_data:59092","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:59092":{"__typename":"ForumReplyMessage","uid":59092,"id":"message:59092","revisionNum":3,"author":{"__ref":"User:user:75399"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:59087"},"conversation":{"__ref":"Conversation:conversation:59086"},"subject":"Re: Problemas en envío y recepción de SMS","moderationData":{"__ref":"ModerationData:moderation_data:59092"},"body":"

Muchas gracias por tu respuesta

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Probé el chip en otro equipo y ahí sí permite enviar SMS.

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Regresé el chip al Smartphone original, intento enviar un SMS y se queda en \"enviando\".

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He descargado otra app de mensajería y se queda igual en \"enviando\" y nunca sale el mensaje.

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Mi equipo es un Sony Xperia.

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¿Habrá otra manera de proceder para no cambiar mi equipo? :(

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Hola Pumpkinvideos,

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Hay una configuración del número de servicio que usa Claro para que pueda funcionar correctamente el envío y la recepción de mensajes, dicha configuración está en la sección de \"Ajustes\" dentro de la app de mensajería, puedes borrar y volver a escribir ese número para que se reconfigure, el número comienza con +51.

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También puedes intentar borrar los datos de la app de mensajes y colocar el teléfono en modo avión por algunos minutos (15 minutos).

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Por último, podrías resetear tu equipo a modo fábrica yendo a configuraciones, de este modo el teléfono volverá a su modo original y posiblemente se solucione, quizás hasta podrías hacer un cambio de chip en un centro de atención.

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De lo contrario comunícate directamente con Claro para que ellos validen en su sistema que tu servicio esté bien, lo puedes hacer mediante Facebook (INBOX), también solicita que te deriven al área tecnológica.

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Espero te ayude mi humilde opinión.

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\n

¡Saludos!

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