Discusión del foro

Principiante

30-04-2023

Resuelto

Problemas con mi decodificador

Tengo un problema con mi decodificador, parpadea en luz verde, cuando lo desconecto y lo vuelvo a conectar emite sonido mas no imagen y cuando cambio de canal ya no emite nada, y al rato vuelve a parpadear en luz verde, ayuda!

decodificador

router

1 Respuesta

rcml1980
Leyenda
30-04-2023
Hola DarkDucky

Quizás se trate de algún tipo de avería masiva en la zona, te recomiendo diagnosticarlo con la ayuda del app Smart Home de Claro para que puedas verificar el estado del deco, solo debes completar todos los pasos indicados, como por ejemplo verificar las conexiones de cable HDMI, etc.

Ahora si sigue presentando el problema con la imagen y señal, debes contactarte y repórtalo a un asesor a través de ClaroBot, para que puedan ayudarte y brindarte la solución, quizás se trate de una avería temporal externa en la zona y dentro de unas horas se solucione, de no ser así quizás te programen una visita del técnico para que te lo pueda solucionar a la brevedad.

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Hola DarkDucky

Quizás se trate de algún tipo de avería masiva en la zona, te recomiendo diagnosticarlo con la ayuda del app Smart Home de Claro para que puedas verificar el estado del deco, solo debes completar todos los pasos indicados, como por ejemplo verificar las conexiones de cable HDMI, etc.

Ahora si sigue presentando el problema con la imagen y señal, debes contactarte y repórtalo a un asesor a través de ClaroBot, para que puedan ayudarte y brindarte la solución, quizás se trate de una avería temporal externa en la zona y dentro de unas horas se solucione, de no ser así quizás te programen una visita del técnico para que te lo pueda solucionar a la brevedad.

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