Mensaje de configuración de Claro “Experimentar nueva red Claro”
Buenos días el día de hoy en la madrugada me llegó el siguiente mensaje de texto:
"En breve enviaremos un aviso para que configure su celular y experimente la nueva Red de Claro. Solo instale el archivo. Si solicita clave, ingrese 1234" Este mensaje vino acompañado de un aviso de configuración el cual no seleccioné ni abrí pero al abrir para leer el primer mensaje de texto recibí este otro mensaje:
"Su celular Claro ha sido configurado con éxito”. Ahora puedes experimentar la nueva Red de Claro. Si tuviera algún inconveniente por favor contactarse al 123"
A pesar de yo no haber abierto o instalado ningún software.
Al llamar a Claro ellos me informan que no han enviado ningún mensaje de configuración a mi celular por lo que quisiera saber de qué se trata este mensaje y si es seguro o es un virus.
Ese mensaje que contenía el software no podía eliminarse del panel de notificaciones, yo reinicié mi celular y ahí desapareció.
Hola . Son 2 situaciones. PRIMERO: si el número viene de los números 8800 o 2525. Son numeros que claro utiliza para sus envíos de avisos a celulares. SEGUNDO: Si son numeros desconocidos y que te llevan a otras paginas. No los hagas caso son virus . Solo guíate de los números de claro. Te aconsejo que llames al 123 opción 3 y le des tu consulta para que te saques de duda. SI TE GUSTO LA RESPUESTA PONES SOLUCIÓN ACEPTADA Y UN LIKE.
Este mensaje te llega cuando el equipo o es nuevo o lo has formateado (modo de fábrica), entonces te pide configurar el APN de Claro automáticamente, y te ahorra tiempo de que tú lo configures.
No te preocupes que no es nada malo, si ya estas navegando correctamente, solo omítelo.
Podrás seleccionar tu equipo y seguir los pasos que te mencionan.
Si ves que estos SMS se envían constantemente, te sugiero comunicarte con asesor al 123 para que puedan revisar tu servicio y descartar algún problema de red. :3
Si mi respuesta te fue de ayuda, puedes marcarla como solución. <3
A mi me llegaron esos mensajes de la imagen. Hice la configuracion como solicitaron. Es posible que sea virus? Mi celular no es nuevo y tampoco lo he formateado desde que lo adquirì.
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de configuración de Claro “Experimentar nueva red Claro”","id":"message:26827","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:75142"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:26827"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:26827"},"body":"
Buenos días el día de hoy en la madrugada me llegó el siguiente mensaje de texto:
\n
\"En breve enviaremos un aviso para que configure su celular y experimente la nueva Red de Claro. Solo instale el archivo. Si solicita clave, ingrese 1234\" Este mensaje vino acompañado de un aviso de configuración el cual no seleccioné ni abrí pero al abrir para leer el primer mensaje de texto recibí este otro mensaje:
\n
\"Su celular Claro ha sido configurado con éxito”. Ahora puedes experimentar la nueva Red de Claro. Si tuviera algún inconveniente por favor contactarse al 123\"
\n
A pesar de yo no haber abierto o instalado ningún software.
\n
Al llamar a Claro ellos me informan que no han enviado ningún mensaje de configuración a mi celular por lo que quisiera saber de qué se trata este mensaje y si es seguro o es un virus.
\n
Ese mensaje que contenía el software no podía eliminarse del panel de notificaciones, yo reinicié mi celular y ahí desapareció.
\n
Podrían ayudarme porque me encuentro preocupada.
\n
Muchas gracias
","body@stringLength":"1101","rawBody":"
Buenos días el día de hoy en la madrugada me llegó el siguiente mensaje de texto:
\n
\"En breve enviaremos un aviso para que configure su celular y experimente la nueva Red de Claro. Solo instale el archivo. Si solicita clave, ingrese 1234\" Este mensaje vino acompañado de un aviso de configuración el cual no seleccioné ni abrí pero al abrir para leer el primer mensaje de texto recibí este otro mensaje:
\n
\"Su celular Claro ha sido configurado con éxito”. Ahora puedes experimentar la nueva Red de Claro. Si tuviera algún inconveniente por favor contactarse al 123\"
\n
A pesar de yo no haber abierto o instalado ningún software.
\n
Al llamar a Claro ellos me informan que no han enviado ningún mensaje de configuración a mi celular por lo que quisiera saber de qué se trata este mensaje y si es seguro o es un virus.
\n
Ese mensaje que contenía el software no podía eliminarse del panel de notificaciones, yo reinicié mi celular y ahí desapareció.
\n
Podrían ayudarme porque me encuentro preocupada.
\n
Muchas gracias
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Solo instale el 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Mensaje de configuración de Claro “Experimentar nueva red Claro”","moderationData":{"__ref":"ModerationData:moderation_data:26829"},"body":"Hola . Son 2 situaciones. PRIMERO: si el número viene de los números 8800 o 2525. Son numeros que claro utiliza para sus envíos de avisos a celulares. SEGUNDO: Si son numeros desconocidos y que te llevan a otras paginas. No los hagas caso son virus . Solo guíate de los números de claro. Te aconsejo que llames al 123 opción 3 y le des tu consulta para que te saques de duda. SI TE GUSTO LA RESPUESTA PONES SOLUCIÓN ACEPTADA Y UN LIKE.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2019-10-02T13:42:56.423-05:00","lastPublishTime":"2019-10-02T13:42:56.423-05:00","metrics":{"__typename":"MessageMetrics","views":41647},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:26827/message:26829","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:71866":{"__typename":"User","id":"user:71866","uid":71866,"login":"SFtasy9","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-08-06T11:59:27.490-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS03MTg2Ni05NDEyaUUwRjkzMDUxMEFEMEEyM0Q"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:71866"},"ModerationData:moderation_data:26835":{"__typename":"ModerationData","id":"moderation_data:26835","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:88282":{"__typename":"User","id":"user:88282","uid":88282,"login":"karinmilagros","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-24T16:10:45.126-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:88282"},"AcceptedSolutionMessage:message:26835":{"__typename":"AcceptedSolutionMessage","uid":26835,"id":"message:26835","revisionNum":3,"author":{"__ref":"User:user:71866"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:26827"},"conversation":{"__ref":"Conversation:conversation:26827"},"subject":"Re: Mensaje de configuración de Claro “Experimentar nueva red Claro”","moderationData":{"__ref":"ModerationData:moderation_data:26835"},"body":"
Este mensaje te llega cuando el equipo o es nuevo o lo has formateado (modo de fábrica), entonces te pide configurar el APN de Claro automáticamente, y te ahorra tiempo de que tú lo configures.
\n
\n
No te preocupes que no es nada malo, si ya estas navegando correctamente, solo omítelo.
Podrás seleccionar tu equipo y seguir los pasos que te mencionan.
\n
\n
\n
Si ves que estos SMS se envían constantemente, te sugiero comunicarte con asesor al 123 para que puedan revisar tu servicio y descartar algún problema de red. :3
\n
\n
Si mi respuesta te fue de ayuda, puedes marcarla como solución. <3
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A mi me llegaron esos mensajes de la imagen. Hice la configuracion como solicitaron. Es posible que sea virus? Mi celular no es nuevo y tampoco lo he formateado desde que lo adquirì.
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