Discusión del foro

omardl

Principiante

08-11-2021

Resuelto

¿Cómo puedo hacer un reclamo sobre mi servicio?

reclamo

servicio

rcml1980

Leyenda

08-11-2021

Te recomendaría que te pongas en contacto con un asesor, a través del ClaroBot, quizás no sea necesario ingresar el reclamo y esperar el tiempo de respuesta. Solo si es necesario puedes presentar tu reclamo desde el 123 desde tu móvil o a través del siguiente sitio web, recuerda completar tus datos correctamente.

https://www.claro.com.pe/atencion-de-reclamos/

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Hola!!!

El reclamo lo puedes presentar vía telefónica llamando al 123, presencialmente o por la página web: https://www.claro.com.pe/atencion-de-reclamos/

Recuerda que el plazo de atención de un reclamo es de 20 días hábiles y 5 adicionales para notificarte; pero ten en cuenta que cada reclamo tiene un tiempo de atención y respuesta diferente.

Sinceramente yo te sugiero que te comuniques a través del ClaroBot para que puedas solucionarlo antes de ingresar tu reclamo que tarda casi 1 mes.

Saludos.

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