Discusión del foro

Principiante

20-04-2020

Resuelto

Internet IFI muy lento

Buenas noches.
Hoy el internet IFI de 20 Mbps está muy lento, ¿saben por qué?
En Mi Claro aparece renovar plan, quiero pasarme a uno que dice 30 Mbps, pero cuando le doy me dice “upss actualice la página” ¿saben por qué?

ifi

lentitud

problema

9 Respuestas

AnthonyJS
Leyenda
20-04-2020
Hola @MITOLOGY,

Es probable que hayas consumido tus gigas en alta velocidad, esa información la puedes visualizar desde la app Mi Claro.

De ser el caso, tienes la posibilidad de comprar un paquete para recuperar esa velocidad. De lo contrario, deberás esperar a que inicie tu ciclo nuevamente para que renueven tus datos.

Si el problema no viene por este lado, te aconsejo que te comuniques con un asesor a través del ClaroBot para que puedan revisarlo.

¡Saludos!
- MITOLOGY
  Principiante
  20-04-2020
  Aún no llega a esa cantidad, ayer estaba muy bien hoy está pésimo, saben porque no puedo cambiar mi plan desde Mi Claro.
  - AnthonyJS
    Leyenda
    20-04-2020
    Hola de nuevo
    
    Los únicos planes disponibles son estos:https://www.claro.com.pe/personas/hogar/internet/internet-fijo-inalambrico/
    
    Como comentas aún no llegas a ese límite de descargas, te recomiendo contactar con claro porque tu velocidad no debería disminuir, debería ser considerablemente rápida, la diferencia de los planes UP es que te ofrecen más GB para tus descargas. Otra recomendación es que intentes visualizar en tu red cuantos dispositivos tengas conectados.
    
    -Accede a tu router WI-FI y adminístralo accede a https://192.168.1.1/ presionas buscar te pedirá nombre de usuario y contraseña:
    
    - El usuario es: 1admin0
    - La contraseña es: ltecl4r0
    
    Aquí podrás ver quien está conectado a tu red y reiniciar tu router si es que tiene problemas.
    
    Si no puedes solucionar el problema comunícate con claro:
    
    Con tu móvil claro al: 123
    
    Desde tu teléfono fijo al: 0800-00123
    
    Desde otro operador: (01) 6200123
    
    Y desde otros medios alternativos donde te podrán orientar un poco más sobre tu consulta:
    
    Chat: https://claroperu.s1gateway.com/webchat/chat_embed.php?cpgid=10000&nw=1
    
    Correo: atencionalcliente@claro.com.pe
    
    Facebook: https://www.facebook.com/AmericaMovilPeruSAC
    
    ¡Saludos!
- dan_israel
  Principiante
  07-06-2020
  Una consulta ya tengo mi internet inalámbrico con una velocidad de 20mb y de paquete 550gb el cual me bajaron la velocidad a 2mb estando al día en los pagos y ni qué decir del paquete que solo llevo consumiendo 40gb, llamo al 102 desde mi fijo claro pero nadie responde, me ayudaría bastante si me soluciona el problema.
  
  Gracias.
FerZ
Principiante
20-04-2020
Saludos, tengo el mismo problema pero a mí me paso desde el día sábado 18 de abril. Trate de comunicarme por los canales de atención al cliente que dan pero no recibí respuesta alguna. Si logras solucionar el problema lo confirmas porfa.

Arequipa
- MITOLOGY
  Principiante
  20-04-2020
  Esto de claro cuando es para reclamar no atienden son unas xxxx.
  - AnthonyJS
    Leyenda
    20-04-2020
    MITOLOGY Hola, es que debido a el "Estado de Emergencia" tienen poco personal laborando y la atención está un poco congestionada amig@.
Stormspirt
Leyenda
20-04-2020
Hola amigo.

Esto se debe a la auto saturación que se está causando con esta cuarentena, no solo eres tú todos estamos así, por eso el Ministerio de Telecomunicaciones recomendó hacer uso de streaming de juegos y transmisiones en vivo en las madrugadas y dejar las horas puntas para los que están haciendo teletrabajo.

Como todos estamos en casa, estamos consumiendo demasiado ancho de banda hasta el ping está volando. El personal que da soporte a los servidores, por la cuarentena no están trabajando, nadie estaba preparado. Solo quedar a utilizar el internet éticamente y esperar que todo esto pase pronto.

Recuerda que eso está sucediendo a nivel mundial. Nadie se imaginó que toda la humanidad consuma demasiado el internet por ello ha obligado a empresas como YouTube, Instagram, WhatsApp, entre otras, bajar las resoluciones de su contenido

Mayor info: https://www.larepublica.net/noticia/netflix-youtube-y-facebook-bajan-calidad-de-videos-para-agilizar...

Por ello solo paciencia amigo que saldremos de esta, recuerda que la salud esta primero.

Saludos.
Euler_Lenin
Principiante
07-04-2022
Por las puras ya, hay que cambiarnos de operador mejor, no solucionan nada, solamente nos ponen en espera hasta el cansancio.

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Internet IFI muy lento","moderationData":{"__ref":"ModerationData:moderation_data:39890"},"body":"

Hola @MITOLOGY,

Es probable que hayas consumido tus gigas en alta velocidad, esa información la puedes visualizar desde la app Mi Claro.

De ser el caso, tienes la posibilidad de comprar un paquete para recuperar esa velocidad. De lo contrario, deberás esperar a que inicie tu ciclo nuevamente para que renueven tus datos.

Si el problema no viene por este lado, te aconsejo que te comuniques con un asesor a través del ClaroBot para que puedan revisarlo.

¡Saludos!

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Aún no llega a esa cantidad, ayer estaba muy bien hoy está pésimo, saben porque no puedo cambiar mi plan desde Mi Claro.

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Hola de nuevo

Los únicos planes disponibles son estos:https://www.claro.com.pe/personas/hogar/internet/internet-fijo-inalambrico/

Como comentas aún no llegas a ese límite de descargas, te recomiendo contactar con claro porque tu velocidad no debería disminuir, debería ser considerablemente rápida, la diferencia de los planes UP es que te ofrecen más GB para tus descargas. Otra recomendación es que intentes visualizar en tu red cuantos dispositivos tengas conectados.

-Accede a tu router WI-FI y adminístralo accede a https://192.168.1.1/ presionas buscar te pedirá nombre de usuario y contraseña:

- El usuario es: 1admin0
- La contraseña es: ltecl4r0

Aquí podrás ver quien está conectado a tu red y reiniciar tu router si es que tiene problemas.

Si no puedes solucionar el problema comunícate con claro:

Con tu móvil claro al: 123

Desde tu teléfono fijo al: 0800-00123

Desde otro operador: (01) 6200123

Y desde otros medios alternativos donde te podrán orientar un poco más sobre tu consulta:

Chat: https://claroperu.s1gateway.com/webchat/chat_embed.php?cpgid=10000&nw=1

Correo: atencionalcliente@claro.com.pe

Facebook: https://www.facebook.com/AmericaMovilPeruSAC

¡Saludos!

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Una consulta ya tengo mi internet inalámbrico con una velocidad de 20mb y de paquete 550gb el cual me bajaron la velocidad a 2mb estando al día en los pagos y ni qué decir del paquete que solo llevo consumiendo 40gb, llamo al 102 desde mi fijo claro pero nadie responde, me ayudaría bastante si me soluciona el problema.

Gracias.

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Saludos, tengo el mismo problema pero a mí me paso desde el día sábado 18 de abril. Trate de comunicarme por los canales de atención al cliente que dan pero no recibí respuesta alguna. Si logras solucionar el problema lo confirmas porfa.

Arequipa

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Esto de claro cuando es para reclamar no atienden son unas xxxx.

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MITOLOGY Hola, es que debido a el \"Estado de Emergencia\" tienen poco personal laborando y la atención está un poco congestionada amig@.

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Hola amigo.

Esto se debe a la auto saturación que se está causando con esta cuarentena, no solo eres tú todos estamos así, por eso el Ministerio de Telecomunicaciones recomendó hacer uso de streaming de juegos y transmisiones en vivo en las madrugadas y dejar las horas puntas para los que están haciendo teletrabajo.

Como todos estamos en casa, estamos consumiendo demasiado ancho de banda hasta el ping está volando. El personal que da soporte a los servidores, por la cuarentena no están trabajando, nadie estaba preparado. Solo quedar a utilizar el internet éticamente y esperar que todo esto pase pronto.

Recuerda que eso está sucediendo a nivel mundial. Nadie se imaginó que toda la humanidad consuma demasiado el internet por ello ha obligado a empresas como YouTube, Instagram, WhatsApp, entre otras, bajar las resoluciones de su contenido

Mayor info: https://www.larepublica.net/noticia/netflix-youtube-y-facebook-bajan-calidad-de-videos-para-agilizar...

Por ello solo paciencia amigo que saldremos de esta, recuerda que la salud esta primero.

Saludos.

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Por las puras ya, hay que cambiarnos de operador mejor, no solucionan nada, solamente nos ponen en espera hasta el cansancio.

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