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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"355","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:3986":{"__typename":"Conversation","id":"conversation:3986","topic":{"__typename":"ForumTopicMessage","uid":3986},"lastPostingActivityTime":"2023-04-11T17:09:10.485-05:00","solved":true},"User:user:8217":{"__typename":"User","uid":8217,"login":"alvesmilho","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:8217"},"ForumTopicMessage:message:3986":{"__typename":"ForumTopicMessage","subject":"¿Cómo resolver los problemas de inestabilidad en la red? ¿Qué hago si mi codificador no prende?","conversation":{"__ref":"Conversation:conversation:3986"},"id":"message:3986","revisionNum":5,"uid":3986,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:8217"},"metrics":{"__typename":"MessageMetrics","views":99895},"postTime":"2017-01-30T19:54:37.003-05:00","lastPublishTime":"2023-04-11T17:09:10.485-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Tengo contratado el servicio de 60Mbps y estoy presentando problemas con la estabilidad de la red, esta presenta micro cortes, lo cual cuando estoy viendo Netflix por ejemplo en el televisor esto hace que se corte la transmisión del video, asimismo cuando descargo archivos también se pierde la conexión, hace poco llame al servicio técnico y me dijeron la clásica, resetear el modem pero igual sigo presentando problemas. Vivo en Jesús María Tengo el modem ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Residencial Gateway. 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También entiendo que estamos en un problema mundial, cual no nos dejan a salir afuera y no vamos a poder salir durante las próximas 2/3 semanas. \n \n Por eso pido que si es posible que me puedan hacer un reinicio desde la compañía. También intenté hacer un reinicio con la aplicación \"Smart Home\" pero no me ayudó. No quiero parecer egoísta, que me quejo por el servicio en este tiempo, pero igual trabajo de casa y la velocidad de internet esta para mí muy importante. \n \n Gracias a todos los trabajadores que trabajan en esta crisis mundial, y espero que me ayuden a resolver el problema que tengo. \n Disculpen mi español soy extranjera. \n \n ¡Saludos todos! \n \n Eva. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"914","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:37299":{"__typename":"Conversation","id":"conversation:37299","topic":{"__typename":"ForumTopicMessage","uid":37299},"lastPostingActivityTime":"2022-08-09T23:01:18.720-05:00","solved":true},"User:user:84804":{"__typename":"User","uid":84804,"login":"mangela2020","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:84804"},"ForumTopicMessage:message:37299":{"__typename":"ForumTopicMessage","subject":"¿Por qué el router aparece con un mensaje que dice Network Access Denied?","conversation":{"__ref":"Conversation:conversation:37299"},"id":"message:37299","revisionNum":3,"uid":37299,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:84804"},"metrics":{"__typename":"MessageMetrics","views":11382},"postTime":"2020-03-20T19:09:40.587-05:00","lastPublishTime":"2021-07-15T10:42:49.791-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas, me gustaría que me pudieran ayudar porque en mi router aparece acceso denegado y no tengo servicio de internet y teléfono. Gracias espero su ayuda. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"160","kudosSumWeight":0,"repliesCount":12,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:55361":{"__typename":"Conversation","id":"conversation:55361","topic":{"__typename":"ForumTopicMessage","uid":55361},"lastPostingActivityTime":"2022-07-24T18:29:43.339-05:00","solved":true},"User:user:108371":{"__typename":"User","uid":108371,"login":"J_arel2020","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:108371"},"ForumTopicMessage:message:55361":{"__typename":"ForumTopicMessage","subject":"Las aplicaciones de mis Smartphone no cargan con el wifi de mi casa pero si funcionan con datos","conversation":{"__ref":"Conversation:conversation:55361"},"id":"message:55361","revisionNum":3,"uid":55361,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:108371"},"metrics":{"__typename":"MessageMetrics","views":38422},"postTime":"2020-10-02T07:21:14.171-05:00","lastPublishTime":"2020-10-02T13:35:58.288-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Desde el día de ayer (01/10/2020) las app de los Smartphone de mi casa se desconectan del wifi (zoom, YouTube, Facebook lite etc.) pero si funcionan cuando les pongo mis datos. Después de estar un momento y regresar al wifi vuelven a funcionar pero cuando salgo de la aplicación y después de un momento quiero volver a conectarme ya no funciona y tengo que estar haciendo la operación de activarlo con mis datos ¿podrían ayudarme? \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"441","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:73531":{"__typename":"Conversation","id":"conversation:73531","topic":{"__typename":"ForumTopicMessage","uid":73531},"lastPostingActivityTime":"2022-07-22T16:57:12.762-05:00","solved":true},"User:user:144860":{"__typename":"User","uid":144860,"login":"ElvisKoccio","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:144860"},"ForumTopicMessage:message:73531":{"__typename":"ForumTopicMessage","subject":"¿Cómo solucionar la pérdida de paquetes de bajada?","conversation":{"__ref":"Conversation:conversation:73531"},"id":"message:73531","revisionNum":3,"uid":73531,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:144860"},"metrics":{"__typename":"MessageMetrics","views":1770},"postTime":"2022-01-28T23:17:02.179-05:00","lastPublishTime":"2022-07-22T16:57:12.762-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola, desde fines del 2021 estuve presentando una especie de microcortes en mi red, en mis clases online estas se congelaban por 2 o 3 segundos cada 10 minutos aproximadamente, lo curioso es que el resto de la clase si me reciben, y en los videojuegos igual todo se congela, pero al parecer mis movimientos sí se ejecutaban en el juego. Bueno, sabemos que en la red existe la velocidad de bajada y de subida, al parecer durante estos cortes la velocidad de bajada queda en 0 y la de subida trabaja con normalidad, cosa que trate de explicar a Claro y me dijeron que debería adquirir un plan mejor para garantizar la estabilidad de red, y hasta hace poco realicé el cambio de 50mbps a 100mbps, pero el error continúa, hablé con un asesor y pusieron mi caso en espera según entiendo. Los cortes suceden en todos mis dispositivos, en mi pc principal con uso cable directo desde el router no tengo repetidores, pasa incluso con solo 2 dispositivos conectados y SOLO sucede aproximadamente entre las 5 a 11 pm. Llevo 2 años con el servicio y es la primera vez que me sucede algo así, no hay invasores en mi red, ya reinicié el router varias veces y el cableado tampoco es el problema. Si Claro no me logra solucionar el problema deberé dispensar de sus servicios y cambiar por otra compañía, pero quisiera ahorrarme esa molestia. :/ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1340","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:73503":{"__typename":"Conversation","id":"conversation:73503","topic":{"__typename":"ForumTopicMessage","uid":73503},"lastPostingActivityTime":"2022-07-22T16:29:50.858-05:00","solved":true},"User:user:144542":{"__typename":"User","uid":144542,"login":"Mera899","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:144542"},"ForumTopicMessage:message:73503":{"__typename":"ForumTopicMessage","subject":"¿Por qué cada vez que se conecta un dispositivo al wifi, otro se queda sin internet?","conversation":{"__ref":"Conversation:conversation:73503"},"id":"message:73503","revisionNum":3,"uid":73503,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:144542"},"metrics":{"__typename":"MessageMetrics","views":821},"postTime":"2022-01-28T09:31:16.164-05:00","lastPublishTime":"2022-07-22T16:29:50.858-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Se supone que la red WiFi es para 5 dispositivos, en mi casa somos 3 más un TV, pero cada vez que se está usando el internet en la TV y se conecta un celular, el primero se desconecta y debemos reiniciarlo, ¿por qué sucede eso? 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3,6 milVistas0me gusta3Comentarios
