Discusión del foro

Principiante

15-07-2018

Resuelto

¿Por qué mi internet es tan lento?

Francamente, haré una portabilidad porque Entel es mejor en internet que esta bendita red de Claro, que me causa dolores de cabeza, se los recomiendo a todos los que tienen el mismo problema PORTEN si buscan algo mejor.

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¿Por qué mi internet es tan lento?","moderationData":{"__ref":"ModerationData:moderation_data:14650"},"body":"

Hola!

La lentitud de tu internet va a depender de muchos factores, puede ser la carga excesiva de aplicaciones que tienes, la cobertura o el propio móvil que usas.

Si es primera vez que te ocurre, te recomiendo reiniciar el móvil y volver a navegar. Si esto no funciona, puedes reiniciar tu equipo a modo fábrica. De lo contrario, si el problema persiste, lo mejor será que te comuniques con un asesor a través del ClaroBot para que revisen tu línea y verifiquen si hay alguna afectación.

Espero haberte ayudado ¡nos vemos!

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Claro en internet es una porquería, no sé cómo hacer para volverme a Entel, Claro no pasa nada.

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Hola Jhoel29

Lamento los inconvenientes presentados. Por lo que mencionas, yo te sugiero que te comuniques directamente con el canal de atención al cliente de Claro, marcando el 123 desde tu móvil Claro sin costo o el 0 800 00 123 desde cualquier móvil o fijo sin costo, para que uno de los asesores te generen la transferencia al área técnica y te puedan ayudar con el inconveniente que presentas.

Por otro lado también puedes comunicarte mediante las redes sociales oficiales de Claro:

-Facebook: Claro Perú

-Twitter: CLAROPERU

-Correo: atencionalcliente@claro.com.pe

-Claro Chat: : http://bit.ly/2yZu5X1

Espero que mi información te ayude

**Saludos**

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Yo era de otro operador Entel me cambie a Claro pero el internet que me brindan es demasiado lento, da dolores de cabeza no se puede abrir ninguna página no carga. He pensado en regresarme a mi antiguo operador mi novia tiene el mismo problema.

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¡Hola, albertosubaru!

Te sugiero realizar el test de velocidad de Claro para que puedas conocer a detalle lo que ocurre con tu servicio >>> https://bit.ly/2ibjuTD. En caso te encuentres inconforme, te sugiero comunicarte a un canal de atención para que puedan revisarlo.

¡Lindo día!

Galit.

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Buenos días, tengo el mismo problema de internet lento, ¿cuál es la solución?

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Hola, Daltonr

Te sugiero seguir las indicaciones que brinde líneas arriba. Ya que por lo que mencionas es necesario que te comuniques directamente con el canal de atención al cliente de Claro, para que uno de los asesores especializados te pueda ayudar.

**Saludos** :manhappy:

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Hola Ksiceman

Te cuento que puedes realizar algunos descartes, como por ejemplo apagar y encender tu equipo, retirar el chip y volverlo a colocar o encender la opción modo avión por 5 minutos luego de ello desactivarlo. En caso sigas presentando los mismos inconvenientes, te sugiero te contactes a través de los medios de atención escrita, para que puedan revisarlo: Cuentas con: - FB - Claro Perú / TW CLAROPERU / Correo: atencionalcliente@claro.com.pe / Claro Chat: http://bit.ly/1jof7k6

Espero que mi información te sirva de ayuda

**Buen día** :smileyhappy:

Hola S11.

En efecto bro soy cliente de Claro hace más de 10 años, y ahora como se va movistar, Entel aun no es tan grande, claro se hará monopolio es por eso q ya no atiende como antes, actualmente tengo problemas de internet, también tuve problemas con el router, estuve sin internet varios días y ni un **bleep** sol de descuento, bueno yo ya me canse, también migrare a Entel, pagare quizás un poco más pero prefiero eso a darles el gusto de manipularnos.

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