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Juneth
Principiante
06-12-2020
Resuelto

¿Por qué mi teléfono fijo no funciona mientras que el internet si? ¿Por qué razón sucede?

hogar
problema
teléfono fijo

3 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    07-12-2020

    Hola @Juneth   

     

    Te sugiero reiniciar tu módem con la ayuda del app Smart Home, luego debes verificar el estado en que se encuentra dentro del menú > Soluciones y luego > Telefonía.

     

     

    Recuerda que la conexión del teléfono debe estar conectado en la ranura del teléfono 1 del módem.

     

    Si luego de lo sugerido aun sigues presentando problemas puedes escribir al inbox de Facebook Claro Perú, para que un asesor revise el estado de tu servicio y te ayude lo más pronto posible, quizás y sea una avería en la zona o requiera de una visita técnica.

     

    Un gusto poder ayudarte.

    • Avatar de dito1
      dito1
      Principiante
      02-01-2023

      Mi telefono fijo no funciona

    • Avatar de dito1
      dito1
      Principiante
      02-01-2023

      Buenas tardes, mi telefono fijo no funciona mientras que el internet si ¿Por que razón sucede??

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¿Por qué mi teléfono fijo no funciona mientras que el internet si? ¿Por qué razón sucede?","moderationData":{"__ref":"ModerationData:moderation_data:58996"},"body":"

Hola @Juneth   

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Te sugiero reiniciar tu módem con la ayuda del app Smart Home, luego debes verificar el estado en que se encuentra dentro del menú > Soluciones y luego > Telefonía.

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Recuerda que la conexión del teléfono debe estar conectado en la ranura del teléfono 1 del módem.

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Si luego de lo sugerido aun sigues presentando problemas puedes escribir al inbox de Facebook Claro Perú, para que un asesor revise el estado de tu servicio y te ayude lo más pronto posible, quizás y sea una avería en la zona o requiera de una visita técnica.

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Un gusto poder ayudarte.

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Mi telefono fijo no funciona

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Buenas tardes, mi telefono fijo no funciona mientras que el internet si ¿Por que razón sucede??

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