Discusión del foro

Principiante

29-04-2020

Resuelto

¿Por qué me han restringido mi servicio?

A pesar de que hice el esfuerzo por estar al día en mis pagos en el servicio de INTERNET FIJO INALAMBRICO con plan de S/.60.00, me han reducido la velocidad de internet, ahora todo está lento y no cargan las páginas. Por favor solucionen mi problema, me estoy retrasando en mi trabajo y no puedo actualizar mis paginas ni cargar mis archivos de mi empresa. Por lo que les pido que solucionen este problema técnico y actualicen su sistema de pago.

ifi

lentitud

problema

2 Respuestas

clyn
Principiante
04-10-2024
buen dia deseo dar de baja mi post pago del numero 979213900 y pasarme a prepago
Deniceci
Principiante
11-04-2024
Hola quiero migrar de plan
ARO1
Principiante
07-08-2023
NECESITO PASARME A PREPAGO, URGENTE
Lizetparedes10
Principiante
30-10-2021
¿Cómo puedo cambiar de postpago a prepago?
163
Principiante
06-05-2021
deysis
Principiante
13-06-2017
Tengo un plan de 25 soles antes era prepago, ¿cómo hago para regresar a prepago?
- Yeferl
  Aficionado
  19-06-2020
  Hola, solo debes llamar al 123, ahora están algo saturadas las líneas pero con insistencia te atenderán y si tienes posibilidades acércate de forma presencial a una agencia Claro.
  - Ka920
    Principiante
    16-07-2020
    Ya llamé pero se sierran quieren que pague penalidad como es eso ayúdenme yo no cuento con dinero es por eso q quiero migrar a prepago.
- Klezita
  Leyenda
  13-06-2017
  Hola deysis
  
  ¿Hace cuánto adquiriste el plan postpago de 25 soles?
Rodolfo2
Principiante
15-05-2017
Entonces, ¿si se cancela la línea postpago y la cambio a prepago se puede mantener el número?
- Klezita
  Leyenda
  15-05-2017
  Hola Rodolfo2
  
  Si es posible siempre y cuando hayas finalizado tu acuerdo de permanencia (en caso hayas sacado un equipo con la contratación de tu plan postpago), el tramite es migración de postpago y prepago, así mantendrías tu número, el tramite no es inmediato y lo solicitas en un Centro de Atención al Cliente de Claro.
  
  Recuerda no tener deudas pendientes en algún servicio de Claro para poder gestionar tu migración.
  
  Saludos.
  - Madeleine14
    Principiante
    02-08-2017
    Sres. Claro, ¿basta con hacer la llamada para hacer el cambio de postpago a prepago? Debido a que me encuentro fuera del país, y como ya acabo mi contrato de 12 meses, necesito pasarlo a prepago. En mi caso contaba con un plan empleado de una empresa del grupo, deje de laborar a fines de mayo.
    Agradeceré su pronta respuesta.
    
    Cordialmente,
    Madeleine
Dayanna
Profesional
13-03-2017
La migración de postpago a prepago, la puedes realizar de manera presencial en un Centro de Atención al cliente, con DNI vigente o llamando al 123 opción 2 opción 9, por favor.

Ingresando al siguiente enlace http://bit.ly/2h1F4Fn

Podrás conocer los Centros de Atención que tienen a tu disposición.

Considerando que la migración a Prepago se hace efectiva al cierre de tu ciclo de facturación. Para el día que empezaba tu ciclo se te brinde el servicio en Prepago.
JosephToño23
Leyenda
11-03-2017
¡Hola, Tirza!

Es muy fácil realizar el cambio, lo puedes hacer a través de la app Mi Claro.

Te dejo la ruta: Inicio > Plan > Migrar tu línea a prepago

Considera que la migración se realizará el último día de tu ciclo de facturación.

Saludos.

JP
- Joseao_15
  Principiante
  25-04-2021
  Cambiar de postpago claro a prepago claro
- Ka920
  Principiante
  16-07-2020
  Como puedo cambiarme de postpago a prepago
MarckTj
Profesional
10-03-2017
Hola @Tirza;

Yo tenía la misma consulta y encontré la solución CLIC AQUÍ.

Espero también resuelvas tus dudas.

Un gustazo, cuídate.
Dieguin
Leyenda
29-04-2020
Mmm hermanito,

No es que te han bajado la velocidad de tu servicio de la nada, recuerda que todos los planes inalámbricos tienen una cantidad de velocidad de internet que podrán navegar en alta velocidad, una vez consumido estos GB, tu velocidad de internet se va a degradar.

Ahora, la velocidad va a regresar cuando se reinicie tu ciclo de facturación, o lo otro que puedes hacer es comprar un paquete en alta velocidad, esto lo puedes hacer desde la app de Mi Claro.

Un gusto poder ayudarte.
- darioaqp30
  Principiante
  29-04-2020
  Gracias. bueno quiza eso ha pasado, Al momento de hacer el contrato no informaron de eso, hablaron de 20 megas de velocidad en forma uniforme. y cuando van ha restablecer el servicio normal?

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es blacklist? ¿Cobran por ese 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¿Por qué me han restringido mi servicio?","moderationData":{"__ref":"ModerationData:moderation_data:41124"},"body":"

Mmm hermanito,

No es que te han bajado la velocidad de tu servicio de la nada, recuerda que todos los planes inalámbricos tienen una cantidad de velocidad de internet que podrán navegar en alta velocidad, una vez consumido estos GB, tu velocidad de internet se va a degradar.

Ahora, la velocidad va a regresar cuando se reinicie tu ciclo de facturación, o lo otro que puedes hacer es comprar un paquete en alta velocidad, esto lo puedes hacer desde la app de Mi Claro.

Un gusto poder ayudarte.

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Gracias. bueno quiza eso ha pasado, Al momento de hacer el contrato no informaron de eso, hablaron de 20 megas de velocidad en forma uniforme. y cuando van ha restablecer el servicio normal?

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