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Avatar de IvanFuentesssss
IvanFuentesssss
Principiante
14-05-2024
Resuelto

POR QUÉ MI IPHONE NO TIENE SERVICIO (teléfono no permitido), AYUDA URGENTE POR FAVOR

Hace unos días que mi iPhone no tiene servicio, cabe recalcar que uso el chip Claro hace ya un par de años con normalidad, hace unos días amaneció sin servicio, (no recibo ni puedo hacer llamadas, datos ni conexión a internet). 
El iPhone que tengo es liberado, cuento con la caja original y la boleta de compra. En las configuraciones del celular sale "teléfono no permitido" a que se debe, como menciono ya he tenido el equipo más de un 1 año funcionando con normalidad, agradecería su ayuda urgente, es mi medio de trabajo y también es mi herramienta de estudio.  

Ya cambie el eSIM e intente activar el modo avión y además apagar y prender el celular, pero sigue igual. En Claro me dijeron que todo está ok, que la línea funciona con normalidad (esta activa).  

No sé qué hacer, ayuda. 

equipos - RENTESEG
  • Avatar de Zake01
    Zake01
    15-05-2024

    Hola buenas te recomiendo que primero valides el estado de tu IMEI (marca el código *#06#) asegúrate que no esté bloqueado o reportado te dejo el link de Osiptel para que ingreses tu número IMEI:
    https://www.osiptel.gob.pe/sistemas/sigem.html
    Verifica que el IMEI coincida con la caja de tu equipo y si en caso tu IMEI no está reportado puedes llamar a atención al cliente al 123 o al 0800 00123 y si en caso lo bloquearon (otra persona se pudo haber hecho pasar por ti) tendrás que acercarte a un Centro de atención al Cliente de Claro más cercano a tu localidad.

     

    Puedes agendar tu cita aquí o a través del app Mi Claro, adicionalmente te dejo el link de un artículo para que tengas mayor información del RENTESEG.

     

    Saludos.

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  • Avatar de Zake01
    Zake01
    Leyenda
    15-05-2024

    Hola buenas te recomiendo que primero valides el estado de tu IMEI (marca el código *#06#) asegúrate que no esté bloqueado o reportado te dejo el link de Osiptel para que ingreses tu número IMEI:
    https://www.osiptel.gob.pe/sistemas/sigem.html
    Verifica que el IMEI coincida con la caja de tu equipo y si en caso tu IMEI no está reportado puedes llamar a atención al cliente al 123 o al 0800 00123 y si en caso lo bloquearon (otra persona se pudo haber hecho pasar por ti) tendrás que acercarte a un Centro de atención al Cliente de Claro más cercano a tu localidad.

     

    Puedes agendar tu cita aquí o a través del app Mi Claro, adicionalmente te dejo el link de un artículo para que tengas mayor información del RENTESEG.

     

    Saludos.

    • Avatar de IvanFuentesssss
      IvanFuentesssss
      Principiante
      15-05-2024

      Si me falto mencionar que los IMEI que tengo en el iPhone NO están bloqueados , intentaré llamar al 123. 

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QUÉ MI IPHONE NO TIENE SERVICIO (teléfono no permitido), AYUDA URGENTE POR FAVOR","id":"message:82877","revisionNum":3,"repliesCount":2,"author":{"__ref":"User:user:173081"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:82877"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82877"},"body":"

Hace unos días que mi iPhone no tiene servicio, cabe recalcar que uso el chip Claro hace ya un par de años con normalidad, hace unos días amaneció sin servicio, (no recibo ni puedo hacer llamadas, datos ni conexión a internet). 
El iPhone que tengo es liberado, cuento con la caja original y la boleta de compra. En las configuraciones del celular sale \"teléfono no permitido\" a que se debe, como menciono ya he tenido el equipo más de un 1 año funcionando con normalidad, agradecería su ayuda urgente, es mi medio de trabajo y también es mi herramienta de estudio.  

Ya cambie el eSIM e intente activar el modo avión y además apagar y prender el celular, pero sigue igual. En Claro me dijeron que todo está ok, que la línea funciona con normalidad (esta activa).  

No sé qué hacer, ayuda. 

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Hace unos días que mi iPhone no tiene servicio, cabe recalcar que uso el chip Claro hace ya un par de años con normalidad, hace unos días amaneció sin servicio, (no recibo ni puedo hacer llamadas, datos ni conexión a internet). 
El iPhone que tengo es liberado, cuento con la caja original y la boleta de compra. En las configuraciones del celular sale \"teléfono no permitido\" a que se debe, como menciono ya he tenido el equipo más de un 1 año funcionando con normalidad, agradecería su ayuda urgente, es mi medio de trabajo y también es mi herramienta de estudio.  

Ya cambie el eSIM e intente activar el modo avión y además apagar y prender el celular, pero sigue igual. En Claro me dijeron que todo está ok, que la línea funciona con normalidad (esta activa).  

No sé qué hacer, ayuda. 

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POR QUÉ MI IPHONE NO TIENE SERVICIO (teléfono no permitido), AYUDA URGENTE POR FAVOR","moderationData":{"__ref":"ModerationData:moderation_data:82878"},"body":"

Hola buenas te recomiendo que primero valides el estado de tu IMEI (marca el código *#06#) asegúrate que no esté bloqueado o reportado te dejo el link de Osiptel para que ingreses tu número IMEI:
https://www.osiptel.gob.pe/sistemas/sigem.html
Verifica que el IMEI coincida con la caja de tu equipo y si en caso tu IMEI no está reportado puedes llamar a atención al cliente al 123 o al 0800 00123 y si en caso lo bloquearon (otra persona se pudo haber hecho pasar por ti) tendrás que acercarte a un Centro de atención al Cliente de Claro más cercano a tu localidad.

\n

 

\n

Puedes agendar tu cita aquí o a través del app Mi Claro, adicionalmente te dejo el link de un artículo para que tengas mayor información del RENTESEG.

\n

 

\n

Saludos.

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Si me falto mencionar que los IMEI que tengo en el iPhone NO están bloqueados , intentaré llamar al 123. 

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