Discusión del foro

Principiante

17-07-2024

Resuelto

HAY DÍAS Y HORAS ESPECÍFICAS PARA HACER RECLAMOS VIRTUAL

No puedo realizar un reclamo, llevo días intentando hacerlo y a diferentes horas pero en el último paso el sistema te arroja el siguiente mensaje LO SENTIMOS A OCURRIDO UN ERROR, POR FAVOR VUELVALO A INTENTAR EN UNOS MINUTOS... he vuelto a intentar en el mismo día en diferentes horarios, he vuelto a intentar al día siguiente en diferenes horarios, he vuelto a intentar en el transcurso de una semana y siempre en el último paso se produce ese error.

¿Cuál sera la forma de salvar ese último paso?

reclamo

2 Respuestas

Zake01
Leyenda
17-07-2024

Hola buenas lamento el inconveniente que estas presentando, te recomiendo contactarte con un asesor llamando al 123 o también puedes contactarte con un asesor a través de ClaroBot para que puedan ayudarte a solucionar el inconveniente.

Saludos,
Yoverclaro
Profesional
18-07-2024
¡Claro! Puedes contactarte directamente con el servicio de atención al cliente de Claro a través de WhatsApp en el siguiente enlace: https://api.whatsapp.com/send/?phone=51915020030&text=Hola%2C+tengo+una+consulta.
Al comunicarte por WhatsApp, puedes explicar el problema que estás teniendo con el reclamo virtual y ellos podrán asistirte. Si es necesario, pueden incluso programar una visita técnica para resolver el problema. Aquí tienes un mensaje de ejemplo para iniciar la conversación:
Mensaje de Ejemplo:
Hola, tengo una consulta. Estoy intentando realizar un reclamo virtual en su plataforma, pero siempre obtengo un error en el último paso. He intentado en diferentes días y horarios, desde varios navegadores y dispositivos, pero el problema persiste. ¿Podrían ayudarme a resolver este problema?
Espero que esto te ayude a resolver el inconveniente. Si necesitas más asistencia, estaré aquí para ayudarte.

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¿Cuál sera la forma de salvar ese último paso?

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¿Cuál sera la forma de salvar ese último paso?

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Hola buenas lamento el inconveniente que estas presentando, te recomiendo contactarte con un asesor llamando al 123 o también puedes contactarte con un asesor a través de ClaroBot para que puedan ayudarte a solucionar el inconveniente.

Saludos,

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¡Claro! Puedes contactarte directamente con el servicio de atención al cliente de Claro a través de WhatsApp en el siguiente enlace: https://api.whatsapp.com/send/?phone=51915020030&text=Hola%2C+tengo+una+consulta.

Al comunicarte por WhatsApp, puedes explicar el problema que estás teniendo con el reclamo virtual y ellos podrán asistirte. Si es necesario, pueden incluso programar una visita técnica para resolver el problema. Aquí tienes un mensaje de ejemplo para iniciar la conversación:

Mensaje de Ejemplo:

Hola, tengo una consulta. Estoy intentando realizar un reclamo virtual en su plataforma, pero siempre obtengo un error en el último paso. He intentado en diferentes días y horarios, desde varios navegadores y dispositivos, pero el problema persiste. ¿Podrían ayudarme a resolver este problema?

Espero que esto te ayude a resolver el inconveniente. Si necesitas más asistencia, estaré aquí para ayudarte.

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