Discusión del foro

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  • Avatar de Moises-Tlv
    Moises-Tlv
    Profesional
    19-06-2019

    Hola, 

     

    Puedes solicitar la cancelación de tu móvil postpago desde la app Mi Claro.

     

    Te dejo la ruta: Inicio > Plan > Dar de Baja

     

    Si tienes un servicio prepago, deberás acercarte a un centro de atención al cliente o esperar el plazo de 270 días para que se cancele automáticamente.

     

    Recuerda que tanto para los servicios fijos como móviles, la cancelación tiene un plazo de atención de 5 días hábiles posteriores a la recepción de tu solicitud. 

     

    Si tienes alguna duda puedes comunicarte con un asesor a través del ClaroBot.

     

    Saludos.

    • Avatar de david86
      david86
      Principiante
      20-02-2021

      Quiero dar de baja a mi servicio de fijo - internet por motivos económicos agradecería que se comuniquen con migo en este correo jdparedesrosado@gmail.com o mi número es xxxx.

  • Avatar de Stormspirt
    Stormspirt
    Leyenda
    19-06-2019

     

    Lo puedes hacer vía telefónica a los siguientes números, en todo caso necesites una respuesta más precisa nos indicaría si es prepago, postpago, fono claro, wimax, anexos corporativos, líneas fijas, u otro para ayudarle más precisamente.

     

  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    19-06-2019

    Natalaura ¡Hola! ¿Tiene algún inconveniente con su servicio?  ¡Nos comenta!

     

    Lo que menos queremos es que deje de ser parte de la familia de Claro.


     

    • Avatar de Madness_17
      Madness_17
      Principiante
      23-09-2020

      Tengo dudas sobre si puedo dar de baja mi número manteniendo deuda.

    • Avatar de Jfromero
      Jfromero
      Principiante
      05-08-2021

      Tengo un servicio plan gamer de 100 mbs pero no me cambian la nat 3 a nat 2 y por eso quiero dar de baja mi servicio.

  • Avatar de SP_David
    SP_David
    Aficionado
    19-06-2019
    Llamando al 123 desde tu celular
    Si te sirvió mi ayuda da 1 like a mi respuesta
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¿Cómo doy de baja a una de mis líneas?","moderationData":{"__ref":"ModerationData:moderation_data:21413"},"body":"

Hola, 

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Puedes solicitar la cancelación de tu móvil postpago desde la app Mi Claro.

\n

 

\n

Te dejo la ruta: Inicio > Plan > Dar de Baja

\n

 

\n

\n

Si tienes un servicio prepago, deberás acercarte a un centro de atención al cliente o esperar el plazo de 270 días para que se cancele automáticamente.

\n

 

\n

Recuerda que tanto para los servicios fijos como móviles, la cancelación tiene un plazo de atención de 5 días hábiles posteriores a la recepción de tu solicitud. 

\n

 

\n

Si tienes alguna duda puedes comunicarte con un asesor a través del ClaroBot.

\n

 

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"229","kudosSumWeight":0,"postTime":"2019-06-18T21:08:00.687-05:00","lastPublishTime":"2023-08-10T09:49:53.451-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":107713},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:21411/message:21413","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:62300"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:76307"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"229","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/bS0yMTQxMy05NDQ3aUVFODg2RDk4NkMxODE5RDI?revision=8\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:62300":{"__typename":"ModerationData","id":"moderation_data:62300","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:62300":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:123356"},"id":"message:62300","revisionNum":2,"uid":62300,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:21413"},"conversation":{"__ref":"Conversation:conversation:21411"},"subject":"Re: ¿Cómo doy de baja a una de mis líneas?","moderationData":{"__ref":"ModerationData:moderation_data:62300"},"body":"

Quiero dar de baja a mi servicio de fijo - internet por motivos económicos agradecería que se comuniquen con migo en este correo jdparedesrosado@gmail.com o mi número es xxxx.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"177","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-02-20T06:13:59.260-05:00","lastPublishTime":"2022-05-17T15:13:51.522-05:00","metrics":{"__typename":"MessageMetrics","views":100950},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:21411/message:62300","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:151244":{"__typename":"User","id":"user:151244","uid":151244,"login":"Gaby38_","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-06-27T10:24:01.373-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:151244"},"ModerationData:moderation_data:76307":{"__typename":"ModerationData","id":"moderation_data:76307","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:76307":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:151244"},"id":"message:76307","revisionNum":1,"uid":76307,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:21413"},"conversation":{"__ref":"Conversation:conversation:21411"},"subject":"Re: ¿Cómo doy de baja a una de mis líneas?","moderationData":{"__ref":"ModerationData:moderation_data:76307"},"body":"

Hola 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"12","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-06-27T10:25:17.126-05:00","lastPublishTime":"2022-06-27T10:25:17.126-05:00","metrics":{"__typename":"MessageMetrics","views":64882},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:21411/message:76307","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:57152":{"__typename":"User","id":"user:57152","uid":57152,"login":"Stormspirt","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-21T14:37:43.113-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS01NzE1Mi05MzM1aTlFOTAyRkY4QUM0OUIzOEE"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:57152"},"ModerationData:moderation_data:21421":{"__typename":"ModerationData","id":"moderation_data:21421","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:21421":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57152"},"id":"message:21421","revisionNum":2,"uid":21421,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:21411"},"conversation":{"__ref":"Conversation:conversation:21411"},"subject":"Re: ¿Cómo doy de baja a una de mis líneas?","moderationData":{"__ref":"ModerationData:moderation_data:21421"},"body":"

Hola Natalaura,

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\n

Lo puedes hacer vía telefónica a los siguientes números, en todo caso necesites una respuesta más precisa nos indicaría si es prepago, postpago, fono claro, wimax, anexos corporativos, líneas fijas, u otro para ayudarle más precisamente.

\n

 

\n

\n

Saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-06-19T09:37:07.986-05:00","lastPublishTime":"2022-05-17T15:12:29.641-05:00","metrics":{"__typename":"MessageMetrics","views":107686},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:21411/message:21421","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ModerationData:moderation_data:21423":{"__typename":"ModerationData","id":"moderation_data:21423","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:107689":{"__typename":"User","id":"user:107689","uid":107689,"login":"Madness_17","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-09-23T16:22:02.474-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:107689"},"ForumReplyMessage:message:21423":{"__typename":"ForumReplyMessage","uid":21423,"id":"message:21423","revisionNum":3,"author":{"__ref":"User:user:1329"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:21411"},"conversation":{"__ref":"Conversation:conversation:21411"},"subject":"Re: ¿Cómo doy de baja a una de mis líneas?","moderationData":{"__ref":"ModerationData:moderation_data:21423"},"body":"

Natalaura ¡Hola! ¿Tiene algún inconveniente con su servicio?  ¡Nos comenta!

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\n

Lo que menos queremos es que deje de ser parte de la familia de Claro.

\n

\n

 

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Tengo dudas sobre si puedo dar de baja mi número manteniendo deuda.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"69","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-23T16:23:58.692-05:00","lastPublishTime":"2022-05-17T15:13:20.023-05:00","metrics":{"__typename":"MessageMetrics","views":105886},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:21411/message:54945","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:136646":{"__typename":"User","id":"user:136646","uid":136646,"login":"Jfromero","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-07-31T00:47:19.541-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:136646"},"ModerationData:moderation_data:69201":{"__typename":"ModerationData","id":"moderation_data:69201","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69201":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:136646"},"id":"message:69201","revisionNum":2,"uid":69201,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:21423"},"conversation":{"__ref":"Conversation:conversation:21411"},"subject":"Re: ¿Cómo doy de baja a una de mis líneas?","moderationData":{"__ref":"ModerationData:moderation_data:69201"},"body":"

Tengo un servicio plan gamer de 100 mbs pero no me cambian la nat 3 a nat 2 y por eso quiero dar de baja mi servicio.

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Si te sirvió mi ayuda da 1 like a mi 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