El 1 julio del 2020 me cambiaron el router para instalarme uno de modelo Sagemcom, pero he empezado tener problema con el Wifi.
Indicaciones:
- Anteriormente tenía el router modelo Arris y no tenía problemas con el wifi, solo 1 o 2 veces al mes tengo que reiniciar el router porque bajaba la velocidad, pero el wifi nunca desaparecía
-Tengo familia que usa mi internet con un repetidor Tp-link wifi y nunca he tenido problemas, de repente 2 o 3 veces como máximo porque quizás muchos dispositivos se conectaban a la red, pero en mi casa nunca se iba el wifi (quiero resaltarlo)
- Claro me llamó diciendo que querían cambiarme el router por uno moderno con mayor velocidad y acepté pensando quizás esas pequeñas incidencias se iban a resolver
- Quiero informar que tengo 50 Mbps de velocidad y se conectan alrededor de 13 dispositivos sin problema hasta el 1 de julio
Problema:
- Desde ese día he tenido problemas con la señal wifi, antes llegaba la señal sin problema y ahora desaparece por completo
- Lo que he tratado de hacer es desactivar el 5 GHz y quedarme con la red 2.4 GHz pensando que es una interferencia, pero no he tenido éxito.
- Desde las 6 pm desaparece la señal wifi (nunca he tenido necesidad de conectarme con el cable)
- Ahora en la mañana también tengo el mismo problema, sobre todo durante las reuniones online
- Llamé al operador de Claro y me dijo que el problema era la distancia. Me comento que máximo el wifi llega a 5 metros, le respondí que anteriormente no tenía ese problema desde el cambio del router
- Volví a llamarlos y me dijeron que habían muchas conexiones, pero como tenía 50 Mbps no debería tener ese problema, lo que hicieron ellos fue resetear la configuración
- Volví a llamar a Claro para que me cambien el router y no se hizo. Me comentaron que el problema era el WPS y que lo habían hackeado
- Se volvió a configurar desactivando el WPS y contraseña, pero sigo con el mismo problema
¿Alguien más tiene este problema con el router de la marca Sagemcom v2 23686 24x8 3.0 S/BAT?
¿Puede ser la baja calidad del router Sagemcom que bajó el rendimiento de mi wifi?
¿No aguanta muchas conexiones a la vez? ¿Cómo puedo hacer la comparación con otros routers?
¿Es posible que me devuelvan mi router antiguo Arris?
Tal cual, calco tu problema, estuve por youtube comentando lo mismo, y supuestamente hubo una actualizcion en el firmare del router y los de Claro tienen que configurarlo de nuevo.
Llame a Claro , hicieron su ya conocido reseteo y todo va igual, el ARRIS iba mucho mejor que el SAGECOM.
Todo esto se genero cuando iba a dar de baja el servicio, (porque ahora necesito que el intrnet sea simetrico, ya que jugamos en linea o hacemos en vivos) vinieron los de Claro, me retuvieron aumentandome la velocidad de los megas, haciendo su "cambio de tecnologia", (cambiaron los cables y router), y cuando pense que todo iba ser mejor... pues ya sabemos la realidad.
Lo bueno es que la empresa WIN ya llego a mi distrito asi que de todas maneras me cambio.
Me da pena porque con CLaro stuve muchos años y me iba muy bien y siempre lo recomendaba, pero lamentablemnte no invierten un poco en sus router que son basura pura y no liberan el simetrico.
Hace unos días decidi aumentar la velocidad de mi internet de 40mb a 80mb, para lo cual Claro me indico que debian cambiar mi router, cambiaron el ARRIS que use casi 3 años sin ningun problema por el SAGECOM.
Cuando el tecnico vino, instalo el router, hizo la prueba de velocidad y si efectivamente ahora tenia 80mb. El problema llego a los días, sentia que a pesar de que el internet era más rapido, algo iba mal, se sentia lento, es decir tengo internet pero con intermitencia.
Hice la prueba del ping en la terminal y efectivamente se perdian el 30% de los packetes, cuando hacia esta prueba con el ARRIS no se perdia ningun paquete, me conecte a la red de mi telefono e hice la prueba y tampoco se perdian paquetes.
La conclusción es que tengo internet más rapido pero con intermitencia lo cual hace que sea más lento, ya llame a claro vamos a ver que me dice, pero despues de leer sus comentarios veo que el nuevo router SAGECOM no sirve asi que si no me solucionan igual me cambiare a WIN.
Efectivamente tu respuesta es valida, pero yo tambien tengo casielmismo problema con le nuevo modem que me han cambiado sino me han aumentado los Gb de internet. Pero desde hace ya casi 6 semanas me cambiarona este modem, y han empezado lo sproblemas con el internet, en forma continua. Incluso el internet via cable. Con el anterior modem ARRIS, tenia algunos problemas, pero manejables, a pesar de tener menos Gb. Ya ha venido los tecnicos en 3 oportunidades, habiendo verificado el problema, (incluso con fotos que les mostre) y ellos me dicen que no entienden porque sucede eso. Y que llame a Claro, para que envien otro tecnico. Mientras tanto yo sigo con los problemas.
Estimado, le comento si he tenido problemas con ese modem, pero al contactarme con el inbox Facebook Claro Perú u otro canal de atención virtual, con una simple configuración fue solucionado.
Al parecer en vez de ser una mejora con el nuevo modem y su dual banda deberían trabajar mucho mejor, y según lo comentado anteriormente solicite Ud. le generen un caso para visita técnica.
Le sugiero no utilice equipos en modo repetidores, pues si la señal es débil no le ayudara a tener buena cobertura, configúrelo como punto de acceso, con esto tendrá mejor eficiencia y cobertura (obs. También puede configurar un modem Arris como punto de acceso).
Tranquilo, todo tendrá solución recuerda que por el problema que presentaste con su servicio puedes solicitar le realicen un ajuste a su facturación del mes.
"Si le agrado la respuesta agradecería brindarme un Like, y de yapita puedes dar Solución Aceptada". Gracias.
Hola amigo llama al soporte tenico que manden un teCnico y evaluen ellos PARA el cambio ya que la DHCP no esta asignando als Ip PRIVADAN CORRECTAMENTE . Es un tema de configuracion por parte de claro
Puede optar tambien que te intalen otro modelo de router o alguien tambien pudo manipular ingresando a las configuraciones
Sigocon elmismo problema, me programaron vnueva viista tecnica y no vinieron. Hoy dia tengo otra visita tecnica, Espero que solucione el problema. Ya no se que hacer. El servicio de Claro y de sus tecnicos, es una calamidad.
En general recomienda a todos que si no sienten la mejoría y el cambio de velocidad entonces volver a su velocidad inicial y también con respecto al módem lo mismo si sientes que el módem que te están dando no cumple tus expectativas solicitar el antiguo
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El 1 julio del 2020 me cambiaron el router para instalarme uno de modelo Sagemcom, pero he empezado tener problema con el Wifi.
\n
\n
Indicaciones:
\n
\n
- Anteriormente tenía el router modelo Arris y no tenía problemas con el wifi, solo 1 o 2 veces al mes tengo que reiniciar el router porque bajaba la velocidad, pero el wifi nunca desaparecía
\n
-Tengo familia que usa mi internet con un repetidor Tp-link wifi y nunca he tenido problemas, de repente 2 o 3 veces como máximo porque quizás muchos dispositivos se conectaban a la red, pero en mi casa nunca se iba el wifi (quiero resaltarlo)
\n
- Claro me llamó diciendo que querían cambiarme el router por uno moderno con mayor velocidad y acepté pensando quizás esas pequeñas incidencias se iban a resolver
\n
- Quiero informar que tengo 50 Mbps de velocidad y se conectan alrededor de 13 dispositivos sin problema hasta el 1 de julio
\n
\n
Problema:
\n
- Desde ese día he tenido problemas con la señal wifi, antes llegaba la señal sin problema y ahora desaparece por completo
\n
- Lo que he tratado de hacer es desactivar el 5 GHz y quedarme con la red 2.4 GHz pensando que es una interferencia, pero no he tenido éxito.
\n
- Desde las 6 pm desaparece la señal wifi (nunca he tenido necesidad de conectarme con el cable)
\n
- Ahora en la mañana también tengo el mismo problema, sobre todo durante las reuniones online
\n
- Llamé al operador de Claro y me dijo que el problema era la distancia. Me comento que máximo el wifi llega a 5 metros, le respondí que anteriormente no tenía ese problema desde el cambio del router
\n
- Volví a llamarlos y me dijeron que habían muchas conexiones, pero como tenía 50 Mbps no debería tener ese problema, lo que hicieron ellos fue resetear la configuración
\n
- Volví a llamar a Claro para que me cambien el router y no se hizo. Me comentaron que el problema era el WPS y que lo habían hackeado
\n
- Se volvió a configurar desactivando el WPS y contraseña, pero sigo con el mismo problema
\n
\n
¿Alguien más tiene este problema con el router de la marca Sagemcom v2 23686 24x8 3.0 S/BAT?
\n
¿Puede ser la baja calidad del router Sagemcom que bajó el rendimiento de mi wifi?
\n
¿No aguanta muchas conexiones a la vez? ¿Cómo puedo hacer la comparación con otros routers?
\n
¿Es posible que me devuelvan mi router antiguo Arris?
\n
\n
Slds.
","body@stringLength":"2510","rawBody":"
El 1 julio del 2020 me cambiaron el router para instalarme uno de modelo Sagemcom, pero he empezado tener problema con el Wifi.
\n
\n
Indicaciones:
\n
\n
- Anteriormente tenía el router modelo Arris y no tenía problemas con el wifi, solo 1 o 2 veces al mes tengo que reiniciar el router porque bajaba la velocidad, pero el wifi nunca desaparecía
\n
-Tengo familia que usa mi internet con un repetidor Tp-link wifi y nunca he tenido problemas, de repente 2 o 3 veces como máximo porque quizás muchos dispositivos se conectaban a la red, pero en mi casa nunca se iba el wifi (quiero resaltarlo)
\n
- Claro me llamó diciendo que querían cambiarme el router por uno moderno con mayor velocidad y acepté pensando quizás esas pequeñas incidencias se iban a resolver
\n
- Quiero informar que tengo 50 Mbps de velocidad y se conectan alrededor de 13 dispositivos sin problema hasta el 1 de julio
\n
\n
Problema:
\n
- Desde ese día he tenido problemas con la señal wifi, antes llegaba la señal sin problema y ahora desaparece por completo
\n
- Lo que he tratado de hacer es desactivar el 5 GHz y quedarme con la red 2.4 GHz pensando que es una interferencia, pero no he tenido éxito.
\n
- Desde las 6 pm desaparece la señal wifi (nunca he tenido necesidad de conectarme con el cable)
\n
- Ahora en la mañana también tengo el mismo problema, sobre todo durante las reuniones online
\n
- Llamé al operador de Claro y me dijo que el problema era la distancia. Me comento que máximo el wifi llega a 5 metros, le respondí que anteriormente no tenía ese problema desde el cambio del router
\n
- Volví a llamarlos y me dijeron que habían muchas conexiones, pero como tenía 50 Mbps no debería tener ese problema, lo que hicieron ellos fue resetear la configuración
\n
- Volví a llamar a Claro para que me cambien el router y no se hizo. Me comentaron que el problema era el WPS y que lo habían hackeado
\n
- Se volvió a configurar desactivando el WPS y contraseña, pero sigo con el mismo problema
\n
\n
¿Alguien más tiene este problema con el router de la marca Sagemcom v2 23686 24x8 3.0 S/BAT?
\n
¿Puede ser la baja calidad del router Sagemcom que bajó el rendimiento de mi wifi?
\n
¿No aguanta muchas conexiones a la vez? ¿Cómo puedo hacer la comparación con otros routers?
\n
¿Es posible que me devuelvan mi router antiguo Arris?
\n
\n
Slds.
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Problemas con el modem Sagemcom","moderationData":{"__ref":"ModerationData:moderation_data:57558"},"body":"
Tal cual, calco tu problema, estuve por youtube comentando lo mismo, y supuestamente hubo una actualizcion en el firmare del router y los de Claro tienen que configurarlo de nuevo.
Llame a Claro , hicieron su ya conocido reseteo y todo va igual, el ARRIS iba mucho mejor que el SAGECOM.
Todo esto se genero cuando iba a dar de baja el servicio, (porque ahora necesito que el intrnet sea simetrico, ya que jugamos en linea o hacemos en vivos) vinieron los de Claro, me retuvieron aumentandome la velocidad de los megas, haciendo su \"cambio de tecnologia\", (cambiaron los cables y router), y cuando pense que todo iba ser mejor... pues ya sabemos la realidad.
Lo bueno es que la empresa WIN ya llego a mi distrito asi que de todas maneras me cambio.
Me da pena porque con CLaro stuve muchos años y me iba muy bien y siempre lo recomendaba, pero lamentablemnte no invierten un poco en sus router que son basura pura y no liberan el simetrico.
Tal cual, calco tu problema, estuve por youtube comentando lo mismo, y supuestamente hubo una actualizcion en el firmare del router y los de Claro tienen que configurarlo de nuevo.
Llame a Claro , hicieron su ya conocido reseteo y todo va igual, el ARRIS iba mucho mejor que el SAGECOM.
Todo esto se genero cuando iba a dar de baja el servicio, (porque ahora necesito que el intrnet sea simetrico, ya que jugamos en linea o hacemos en vivos) vinieron los de Claro, me retuvieron aumentandome la velocidad de los megas, haciendo su \"cambio de tecnologia\", (cambiaron los cables y router), y cuando pense que todo iba ser mejor... pues ya sabemos la realidad.
Lo bueno es que la empresa WIN ya llego a mi distrito asi que de todas maneras me cambio.
Me da pena porque con CLaro stuve muchos años y me iba muy bien y siempre lo recomendaba, pero lamentablemnte no invierten un poco en sus router que son basura pura y no liberan el simetrico.
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Hola,
Hace unos días decidi aumentar la velocidad de mi internet de 40mb a 80mb, para lo cual Claro me indico que debian cambiar mi router, cambiaron el ARRIS que use casi 3 años sin ningun problema por el SAGECOM.
Cuando el tecnico vino, instalo el router, hizo la prueba de velocidad y si efectivamente ahora tenia 80mb. El problema llego a los días, sentia que a pesar de que el internet era más rapido, algo iba mal, se sentia lento, es decir tengo internet pero con intermitencia.
Hice la prueba del ping en la terminal y efectivamente se perdian el 30% de los packetes, cuando hacia esta prueba con el ARRIS no se perdia ningun paquete, me conecte a la red de mi telefono e hice la prueba y tampoco se perdian paquetes.
La conclusción es que tengo internet más rapido pero con intermitencia lo cual hace que sea más lento, ya llame a claro vamos a ver que me dice, pero despues de leer sus comentarios veo que el nuevo router SAGECOM no sirve asi que si no me solucionan igual me cambiare a WIN.
Hace unos días decidi aumentar la velocidad de mi internet de 40mb a 80mb, para lo cual Claro me indico que debian cambiar mi router, cambiaron el ARRIS que use casi 3 años sin ningun problema por el SAGECOM.
Cuando el tecnico vino, instalo el router, hizo la prueba de velocidad y si efectivamente ahora tenia 80mb. El problema llego a los días, sentia que a pesar de que el internet era más rapido, algo iba mal, se sentia lento, es decir tengo internet pero con intermitencia.
Hice la prueba del ping en la terminal y efectivamente se perdian el 30% de los packetes, cuando hacia esta prueba con el ARRIS no se perdia ningun paquete, me conecte a la red de mi telefono e hice la prueba y tampoco se perdian paquetes.
La conclusción es que tengo internet más rapido pero con intermitencia lo cual hace que sea más lento, ya llame a claro vamos a ver que me dice, pero despues de leer sus comentarios veo que el nuevo router SAGECOM no sirve asi que si no me solucionan igual me cambiare a WIN.
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¡Hola, Davis! 🙋♀️
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Probablemente sea un tema de la infraestructura de tu domicilio y hace que no sea compatible con el router que tienes ahora.
2. Sigue el consejo de S.U , él es un capazo en estos temas.
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Espero que todo se resuelva. 💕💕
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Efectivamente tu respuesta es valida, pero yo tambien tengo casielmismo problema con le nuevo modem que me han cambiado sino me han aumentado los Gb de internet. Pero desde hace ya casi 6 semanas me cambiarona este modem, y han empezado lo sproblemas con el internet, en forma continua. Incluso el internet via cable. Con el anterior modem ARRIS, tenia algunos problemas, pero manejables, a pesar de tener menos Gb. Ya ha venido los tecnicos en 3 oportunidades, habiendo verificado el problema, (incluso con fotos que les mostre) y ellos me dicen que no entienden porque sucede eso. Y que llame a Claro, para que envien otro tecnico. Mientras tanto yo sigo con los problemas.
Efectivamente tu respuesta es valida, pero yo tambien tengo casielmismo problema con le nuevo modem que me han cambiado sino me han aumentado los Gb de internet. Pero desde hace ya casi 6 semanas me cambiarona este modem, y han empezado lo sproblemas con el internet, en forma continua. Incluso el internet via cable. Con el anterior modem ARRIS, tenia algunos problemas, pero manejables, a pesar de tener menos Gb. Ya ha venido los tecnicos en 3 oportunidades, habiendo verificado el problema, (incluso con fotos que les mostre) y ellos me dicen que no entienden porque sucede eso. Y que llame a Claro, para que envien otro tecnico. Mientras tanto yo sigo con los problemas.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:55741_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:49871":{"__typename":"ModerationData","id":"moderation_data:49871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49871":{"__typename":"ForumReplyMessage","uid":49871,"id":"message:49871","revisionNum":2,"author":{"__ref":"User:user:75624"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:49866"},"conversation":{"__ref":"Conversation:conversation:49866"},"subject":"Re: Problemas con el modem Sagemcom","moderationData":{"__ref":"ModerationData:moderation_data:49871"},"body":"
Buen Día
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Estimado, le comento si he tenido problemas con ese modem, pero al contactarme con el inbox Facebook Claro Perú u otro canal de atención virtual, con una simple configuración fue solucionado.
Al parecer en vez de ser una mejora con el nuevo modem y su dual banda deberían trabajar mucho mejor, y según lo comentado anteriormente solicite Ud. le generen un caso para visita técnica.
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Le sugiero no utilice equipos en modo repetidores, pues si la señal es débil no le ayudara a tener buena cobertura, configúrelo como punto de acceso, con esto tendrá mejor eficiencia y cobertura (obs. También puede configurar un modem Arris como punto de acceso).
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Tranquilo, todo tendrá solución recuerda que por el problema que presentaste con su servicio puedes solicitar le realicen un ajuste a su facturación del mes.
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\"Si le agrado la respuesta agradecería brindarme un Like, y de yapita puedes dar Solución Aceptada\". Gracias.
Estimado, le comento si he tenido problemas con ese modem, pero al contactarme con el inbox Facebook Claro Perú u otro canal de atención virtual, con una simple configuración fue solucionado.
Al parecer en vez de ser una mejora con el nuevo modem y su dual banda deberían trabajar mucho mejor, y según lo comentado anteriormente solicite Ud. le generen un caso para visita técnica.
\n
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Le sugiero no utilice equipos en modo repetidores, pues si la señal es débil no le ayudara a tener buena cobertura, configúrelo como punto de acceso, con esto tendrá mejor eficiencia y cobertura (obs. También puede configurar un modem Arris como punto de acceso).
\n
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Tranquilo, todo tendrá solución recuerda que por el problema que presentaste con su servicio puedes solicitar le realicen un ajuste a su facturación del mes.
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\"Si le agrado la respuesta agradecería brindarme un Like, y de yapita puedes dar Solución Aceptada\". Gracias.
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Saludos.
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Gracias por el consejos. Justo hoy me estoy comunicando con facebook claro, a ver si me constestan mañana.
Hoy el wifi desaparecio y pude ver los registro del modem este error:
Sun 19 Jul 2020 17:13:03
Advertencia (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Gracias por el consejos. Justo hoy me estoy comunicando con facebook claro, a ver si me constestan mañana.
Hoy el wifi desaparecio y pude ver los registro del modem este error:
Sun 19 Jul 2020 17:13:03
Advertencia (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MA...
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Hola amigo llama al soporte tenico que manden un teCnico y evaluen ellos PARA el cambio ya que la DHCP no esta asignando als Ip PRIVADAN CORRECTAMENTE . Es un tema de configuracion por parte de claro
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Puede optar tambien que te intalen otro modelo de router o alguien tambien pudo manipular ingresando a las configuraciones
Hola amigo llama al soporte tenico que manden un teCnico y evaluen ellos PARA el cambio ya que la DHCP no esta asignando als Ip PRIVADAN CORRECTAMENTE . Es un tema de configuracion por parte de claro
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Puede optar tambien que te intalen otro modelo de router o alguien tambien pudo manipular ingresando a las configuraciones
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SLUDOS
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Hola amigo,Hace 1 mes que me cambiaron a ese módem y esta ocurriendo los mismos problemas , como lo arreglaste ?
Hola amigo,Hace 1 mes que me cambiaron a ese módem y esta ocurriendo los mismos problemas , como lo arreglaste ?
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HOla
Sigocon elmismo problema, me programaron vnueva viista tecnica y no vinieron. Hoy dia tengo otra visita tecnica, Espero que solucione el problema. Ya no se que hacer. El servicio de Claro y de sus tecnicos, es una calamidad.
Sigocon elmismo problema, me programaron vnueva viista tecnica y no vinieron. Hoy dia tengo otra visita tecnica, Espero que solucione el problema. Ya no se que hacer. El servicio de Claro y de sus tecnicos, es una calamidad.
Saludos
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En general recomienda a todos que si no sienten la mejoría y el cambio de velocidad entonces volver a su velocidad inicial y también con respecto al módem lo mismo si sientes que el módem que te están dando no cumple tus expectativas solicitar el antiguo
En general recomienda a todos que si no sienten la mejoría y el cambio de velocidad entonces volver a su velocidad inicial y también con respecto al módem lo mismo si sientes que el módem que te están dando no cumple tus expectativas solicitar el antiguo
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