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chatimbu-1973
Principiante
09-08-2020
Resuelto

¿Qué hacer si mi decodificador no enciende?

Muy buenas tardes, por favor solucionen mi problema, mi deco no funciona, no enciende y seguro me van a cobrar a pesar de haber llamado y que no me hayan dado solución a mi problema. Por favor comuníquense a mi número xxxxx porque no puedo pagar lo que no me dan, gracias.

deco
hogar
inconveniente

1 Respuesta

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  • Avatar de Klezita
    Klezita
    Leyenda
    09-08-2020

    Hola Chatinbu,

     

    No olvides que en la Comunidad Claro somos clientes que compartimos nuestra experiencia con el servicio.

     

    1. Si tu deco no enciende, lo primero que debes hacer es verificar las conexiones, tal vez algún cable está mal puesto y no te has dado cuenta.

     

    2. Si ves que todo está ok, desconecta el decodificador de la corriente y vuelve a conectarlo hasta que se prendan las luces.

     

    3. Reinicia tu router desde la app Smart Home de Claro, aquí te dejo la lista de los que son compatibles:

     

    Si el problema continúa lo mejor será que lo reportes por el inbox del Facebook de Claro Perú.

     

    Espero haberte ayudado.

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¿Qué hacer si mi decodificador no enciende?","moderationData":{"__ref":"ModerationData:moderation_data:51583"},"body":"

Hola Chatinbu,

\n

 

\n

No olvides que en la Comunidad Claro somos clientes que compartimos nuestra experiencia con el servicio.

\n

 

\n

1. Si tu deco no enciende, lo primero que debes hacer es verificar las conexiones, tal vez algún cable está mal puesto y no te has dado cuenta.

\n

 

\n

2. Si ves que todo está ok, desconecta el decodificador de la corriente y vuelve a conectarlo hasta que se prendan las luces.

\n

 

\n

3. Reinicia tu router desde la app Smart Home de Claro, aquí te dejo la lista de los que son compatibles:

\n

 

\n

\n

Si el problema continúa lo mejor será que lo reportes por el inbox del Facebook de Claro Perú.

\n

 

\n

Espero haberte ayudado.

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