Discusión del foro

Avatar de Greys27
Greys27
Principiante
08-06-2021
Resuelto

¿Con quién me puedo comunicar para desistir de mi reactivación del servicio de internet?

¿Cómo desactivarme de Claro Hogar? Ya no quiero nada, fue una mala experiencia, tomaron mis datos para contratar el servicio a otra persona y dieron la baja al servicio que si contraté, son muchas confusiones, sus trabajadores no saben prestar la atención necesaria. 

baja
cancelación
fija

3 Respuestas

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  • Avatar de Luz38
    Luz38
    Leyenda
    08-06-2021

    Hola,

     

    Para desistir tendrías que comunicarte al 080000123 Van a cerrar el caso o si es que ya tiene solicitud pendiente lo mandan a cerrar!!

     

    Saludos!!

  • Avatar de Dieguin
    Dieguin
    Leyenda
    08-06-2021

    Hola hermana,

    Si quieres dar de baja tu servicio de internet hogar tienes que comunicarte al 0 800 00 123 y solicitar la cancelación directamente con un asesor. En caso lo hayas suspendido, el desistimiento de la reactivación por ese medio también lo podrás hacer. 

     

    Espero que lo soluciones.


    Dieguin

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hg8145v5?","conversation":{"__ref":"Conversation:conversation:68566"},"id":"message:68566","revisionNum":3,"uid":68566,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":135945,"login":"Eduardo39","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":31448},"postTime":"2021-07-13T07:34:15.850-05:00","lastPublishTime":"2022-06-08T13:34:58.480-05:00","readOnly":false},"User:user:134499":{"__typename":"User","id":"user:134499","uid":134499,"login":"NANCYVILCHERREZ","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-08T17:26:54.345-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:134499"},"ModerationData:moderation_data:67626":{"__typename":"ModerationData","id":"moderation_data:67626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:67626":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:134499"},"id":"message:67626","revisionNum":2,"uid":67626,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:67624"},"conversation":{"__ref":"Conversation:conversation:67624"},"subject":"Re: ¿Con quién me puedo comunicar para desistir de mi reactivación del servicio de internet?","moderationData":{"__ref":"ModerationData:moderation_data:67626"},"body":"

https://www.claro.com.pe/atencion-de-reclamos/

\n

 

\n

En este link encontrarás algunos datos que te servirán de ayuda.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"124","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-08T17:49:20.702-05:00","lastPublishTime":"2022-05-30T15:25:46.571-05:00","metrics":{"__typename":"MessageMetrics","views":2388},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:67624/message:67626","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:60775":{"__typename":"User","id":"user:60775","uid":60775,"login":"Luz38","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-02T22:15:51.776-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS02MDc3NS03ODUxaUYyMUU5M0ZFNDQwOThCM0M"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:60775"},"ModerationData:moderation_data:67628":{"__typename":"ModerationData","id":"moderation_data:67628","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:67628":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60775"},"id":"message:67628","revisionNum":2,"uid":67628,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:67624"},"conversation":{"__ref":"Conversation:conversation:67624"},"subject":"Re: ¿Con quién me puedo comunicar para desistir de mi reactivación del servicio de internet?","moderationData":{"__ref":"ModerationData:moderation_data:67628"},"body":"

Hola,

\n

 

\n

Para desistir tendrías que comunicarte al 080000123 Van a cerrar el caso o si es que ya tiene solicitud pendiente lo mandan a cerrar!!

\n

 

\n

Saludos!!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"174","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-08T17:50:49.890-05:00","lastPublishTime":"2022-05-30T15:25:08.445-05:00","metrics":{"__typename":"MessageMetrics","views":2379},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:67624/message:67628","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:61034":{"__typename":"User","id":"user:61034","uid":61034,"login":"Dieguin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-02-06T14:17:47.815-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:61034"},"ModerationData:moderation_data:67630":{"__typename":"ModerationData","id":"moderation_data:67630","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:67630":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:61034"},"id":"message:67630","revisionNum":2,"uid":67630,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:67624"},"conversation":{"__ref":"Conversation:conversation:67624"},"subject":"Re: ¿Con quién me puedo comunicar para desistir de mi reactivación del servicio de internet?","moderationData":{"__ref":"ModerationData:moderation_data:67630"},"body":"

Hola hermana,

Si quieres dar de baja tu servicio de internet hogar tienes que comunicarte al 0 800 00 123 y solicitar la cancelación directamente con un asesor. En caso lo hayas suspendido, el desistimiento de la reactivación por ese medio también lo podrás hacer. 

\n

 

\n

Espero que lo soluciones.

\n


Dieguin

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