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Zulema666
Principiante
18-02-2025
Resuelto

"Recuperación de número después de vencer plazo de reactivación"

¿Qué puedo hacer si bloqueé mi chip y tenía un plazo de 6 meses para reactivarlo o transferir el número a un nuevo chip, pero ese plazo ya pasó? ¿Hay alguna alternativa para recuperar mi número?

1 Respuesta

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  • Avatar de Zake01
    Zake01
    Leyenda
    18-02-2025

    Hola buenas desde el momento en que pierdes tu número, tienes cómo máximo 60 días para recuperarlo, pasado ese tiempo ya no puedes hacer nada.

    En caso de ser prepago, tienes un plazo máximo de 270 días para que no pierdas tu número si es que no has realizado una recarga durante mucho tiempo.

    Te invito a que te comuniques con un asesor a través del Clarobot para que puedan ayudarte a validarlo.

    Saludos,

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Hola buenas desde el momento en que pierdes tu número, tienes cómo máximo 60 días para recuperarlo, pasado ese tiempo ya no puedes hacer nada.

\n

En caso de ser prepago, tienes un plazo máximo de 270 días para que no pierdas tu número si es que no has realizado una recarga durante mucho tiempo.

\n

Te invito a que te comuniques con un asesor a través del Clarobot para que puedan ayudarte a validarlo.

\n

Saludos,

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