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Lucas5
Principiante
27-06-2022
Resuelto

¿Cómo puedo cambiar el decodificador de mi TV?

Buenas, he comprado una nueva TV y el decodificador que tengo no tiene salida HDMI, quisiera que me cambien el deco por uno nuevo (más que nada para que la calidad no baje). Llamé y me estuvieron paseando más de media hora, primero me dijeron que debía pagar S/15 lo cual acepté, luego me pasaron a otra área para que al final me digan que debía contratar otro plan.
Actualmente tengo un plan de 105 canales + 16 HD + 75 Mbps de internet y teléfono fijo.
¿Alguna solución? ¡Gracias!

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    27-06-2022

    Hola Lucas5, muy buena pregunta, te comento respecto a tu pregunta.

     

    Capaz si necesitas realizar un cambio de plan porque al parecer ya no está vigente o es muy antiguo, te recomiendo que te comuniques con un asesor a través del ClaroBot e indicarle que quieres mejorar tu servicio o realizar una actualización de tu plan actual. Puede ser que por ese motivo no cuenten con los decos para tu tecnología o tipo de cableado.

     

    Ahora otra alternativa quizás sea adquirir un convertidor de señal RCA Audio/video a HDMI, de esta forma solo es conectarlo para que puedas utilizarlo en tu deco y tu nueva TV, así ya no tendrías que comunicarte a solicitar un deco o cambiar de plan, solo conectarlo y listo, no requiere de configuración externa (verifica la imagen adjunta).

     

    Finalmente podrías insistir a un asesor en solicitar un deco adicional que tenga esta salida HDMI, a menos que estos decos para tu tipo de instalación no estén vigentes.

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Buenas, he comprado una nueva TV y el decodificador que tengo no tiene salida HDMI, quisiera que me cambien el deco por uno nuevo (más que nada para que la calidad no baje). Llamé y me estuvieron paseando más de media hora, primero me dijeron que debía pagar S/15 lo cual acepté, luego me pasaron a otra área para que al final me digan que debía contratar otro plan.
Actualmente tengo un plan de 105 canales + 16 HD + 75 Mbps de internet y teléfono fijo.
¿Alguna solución? ¡Gracias!

","body@stringLength":"500","rawBody":"

Buenas, he comprado una nueva TV y el decodificador que tengo no tiene salida HDMI, quisiera que me cambien el deco por uno nuevo (más que nada para que la calidad no baje). Llamé y me estuvieron paseando más de media hora, primero me dijeron que debía pagar S/15 lo cual acepté, luego me pasaron a otra área para que al final me digan que debía contratar otro plan.
Actualmente tengo un plan de 105 canales + 16 HD + 75 Mbps de internet y teléfono fijo.
¿Alguna solución? ¡Gracias!

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Llamé y me estuvieron 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¿Cómo puedo cambiar el decodificador de mi TV?","moderationData":{"__ref":"ModerationData:moderation_data:76303"},"body":"

Hola Lucas5, muy buena pregunta, te comento respecto a tu pregunta.

\n

 

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Capaz si necesitas realizar un cambio de plan porque al parecer ya no está vigente o es muy antiguo, te recomiendo que te comuniques con un asesor a través del ClaroBot e indicarle que quieres mejorar tu servicio o realizar una actualización de tu plan actual. Puede ser que por ese motivo no cuenten con los decos para tu tecnología o tipo de cableado.

\n

 

\n

Ahora otra alternativa quizás sea adquirir un convertidor de señal RCA Audio/video a HDMI, de esta forma solo es conectarlo para que puedas utilizarlo en tu deco y tu nueva TV, así ya no tendrías que comunicarte a solicitar un deco o cambiar de plan, solo conectarlo y listo, no requiere de configuración externa (verifica la imagen adjunta).

\n

 

\n

Finalmente podrías insistir a un asesor en solicitar un deco adicional que tenga esta salida HDMI, a menos que estos decos para tu tipo de instalación no estén vigentes.

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