Usan publicidad engañosa en diarios promoviendo compra en línea y después cancelan pedido apenas hacen cargo en cuenta. Nunca funciona el libro de reclamaciones en línea ni puedo registrar reclamo de devolución del dinero el corto plazo y no en 30 días hábiles como responden al teléfono.
Los números de teléfono demoran una eternidad en responder y solo dicen siga esperando y tampoco responden el correo de la cuenta de atencional cliente. En el cac presencial también dicen que no pueden hacer nada y que insista en tienda virtual. ¿Qué clase de servicio es ese?
Usan publicidad engañosa en diarios promoviendo compra en línea y después cancelan pedido apenas hacen cargo en cuenta. Nunca funciona el libro de reclamaciones en línea ni puedo registrar reclamo de devolución del dinero el corto plazo y no en 30 días hábiles como responden al teléfono.
Los números de teléfono demoran una eternidad en responder y solo dicen siga esperando y tampoco responden el correo de la cuenta de atencional cliente. En el cac presencial también dicen que no pueden hacer nada y que insista en tienda virtual. ¿Qué clase de servicio es ese?
Como dato adicional si Claro no te responde o te responde otra cosa eludiendo responsabilidad (como me ha pasado a mí) tienes la opción de apelar
"Podrás presentar unrecurso de apelaciónen la empresa operadora. El plazo para la presentación de dicho recurso no deberá exceder de quince (15) días hábiles contados desde el día siguiente de la notificación al reclamante de la respuesta a su reclamo (resolución de primera instancia).
Sólo podrás presentar el recurso de apelación, porteléfono, si la comunicación se realiza desde el mismo número sobre el cual se está reclamando, salvo en los reclamos por suspensión, corte o baja injustificada, instalación o activación del servicio, calidad o idoneidad debido a la interrupción del servicio, contratación no solicitada, entre otros casos en los que se advierte que el usuario no cuente con acceso al servicio telefónico objeto del reclamo.
Recuerda que sólo elabonadopodrá presentar recursos de apelación porteléfono y página web, en caso los problemas se encuentren relacionados a la prestación del servicio público móvil."
Es importante que los usuarios agotemos los recursos cuando una empresa no cumple con su servicio de alguna manera, eso está indicado en la ley de protección al consumidor, en los artículos 18 y 19, hagámoslo también por otros clientes que de pronto tienen menos acceso a la información pero los mismos derechos.
Saludos
Artículo 18.- Idoneidad Se entiende por idoneidad la correspondencia entre lo que un consumidor espera y lo que efectivamente recibe, en función a lo que se le hubiera ofrecido, la publicidad e información transmitida, las condiciones y circunstancias de la transacción, las características y naturaleza del producto o servicio, el precio, entre otros factores, atendiendo a las circunstancias del caso. La idoneidad es evaluada en función a la propia naturaleza del producto o servicio y a su aptitud para satisfacer la finalidad para la cual ha sido puesto en el mercado. Las autorizaciones por parte de los organismos del Estado para la fabricación de un producto o la prestación de un servicio, en los casos que sea necesario, no eximen de responsabilidad al proveedor frente al consumidor. Artículo 19.- Obligación de los proveedores El proveedor responde por la idoneidad y calidad de los productos y servicios ofrecidos; por la autenticidad de las marcas y leyendas que exhiben sus productos o del signo que respalda al prestador del servicio, por la falta de conformidad entre la publicidad comercial de los productos y servicios y éstos, así como por el contenido y la vida útil del producto indicado en el envase, en lo que corresponda.
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Footer_custom\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"messages({\"constraints\":{\"solution\":{\"eq\":true},\"topicId\":{\"eq\":\"message:54647\"}},\"first\":10,\"sorts\":{\"postTime\":{\"direction\":\"ASC\"}}})":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCw1NDY2Niw1NDY2Ng","node":{"__ref":"AcceptedSolutionMessage:message:54666"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null},"totalCount":1},"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/ranks/UserRankLabel-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/tags/TagView/TagViewChip\"]})":[{"__ref":"CachedAsset:text:es_ES-components/tags/TagView/TagViewChip-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:es_ES-components/messages/AcceptedSolutionButton-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/messages/MessageListMenu\"]})":[{"__ref":"CachedAsset:text:es_ES-components/messages/MessageListMenu-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/common/Pager/PagerLoadMore-1734021423000"}],"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:es_ES-components/messages/MessageView/MessageViewInline-1734021423000"}],"message({\"id\":\"message:54666\"})":{"__ref":"AcceptedSolutionMessage:message:54666"},"message({\"id\":\"message:54650\"})":{"__ref":"ForumReplyMessage:message:54650"},"message({\"id\":\"message:54651\"})":{"__ref":"ForumReplyMessage:message:54651"},"message({\"id\":\"message:54654\"})":{"__ref":"ForumReplyMessage:message:54654"},"message({\"id\":\"message:56259\"})":{"__ref":"ForumReplyMessage:message:56259"},"message({\"id\":\"message:58451\"})":{"__ref":"ForumReplyMessage:message:58451"},"message({\"id\":\"message:58452\"})":{"__ref":"ForumReplyMessage:message:58452"},"message({\"id\":\"message:67568\"})":{"__ref":"ForumReplyMessage:message:67568"},"message({\"id\":\"message:70607\"})":{"__ref":"ForumReplyMessage:message:70607"},"message({\"id\":\"message:84001\"})":{"__ref":"ForumReplyMessage:message:84001"},"cachedText({\"lastModified\":\"1734021423000\",\"locale\":\"es-ES\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000"}]},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"NoUser","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"false","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"dd-MM-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"es-ES","localValue":null,"possibleValues":["en-US","es-ES"]},"repliesSortOrder":{"__typename":"InheritableStringSettingWithPossibleValues","key":"config.user_replies_sort_order","value":"DEFAULT","localValue":"DEFAULT","possibleValues":["DEFAULT","LIKES","PUBLISH_TIME","REVERSE_PUBLISH_TIME"]}},"deleted":false},"CachedAsset:pages-1744100576087":{"__typename":"CachedAsset","id":"pages-1744100576087","value":[{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1744100576087,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:es_ES-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:es_ES-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"No se puede encontrar la comunidad","noUser":"No se puede encontrar el usuario actual","noNode":"No se puede encontrar el nodo con id {nodeId}","noMessage":"No se puede encontrar el mensaje con id {messageId}","userBanned":"Lo sentimos, pero has sido prohibido de usar este sitio.","userBannedReason":"Has sido prohibido por la siguiente razón: {reason}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Cargando..."},"localOverride":false},"Rank:rank:33":{"__typename":"Rank","id":"rank:33","position":7,"name":"Principiante","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:107110":{"__typename":"User","id":"user:107110","uid":107110,"login":"meche8","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"email":"","messagesCount":4,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-09-18T15:00:25.805-05:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"Category:category:preguntas":{"__typename":"Category","id":"category:preguntas","entityType":"CATEGORY","displayId":"preguntas","nodeType":"category","depth":1,"title":"Preguntas","shortTitle":"Preguntas","parent":{"__ref":"Category:category:top"}},"Category:category:top":{"__typename":"Category","id":"category:top","entityType":"CATEGORY","displayId":"top","nodeType":"category","depth":0,"title":"Top","shortTitle":"Top"},"Forum:board:caracteristicas-servicios":{"__typename":"Forum","id":"board:caracteristicas-servicios","entityType":"FORUM","displayId":"caracteristicas-servicios","nodeType":"board","depth":2,"conversationStyle":"FORUM","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_ONLY","description":"","title":"Hogar","shortTitle":"Características Fija","parent":{"__ref":"Category:category:preguntas"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:xnuvx57277"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:preguntas"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"avatar":null,"eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/"},"ForumTopicMessage:message:54647":{"__typename":"ForumTopicMessage","uid":54647,"subject":"¿Cómo accedo al Libro de Reclamaciones virtual?","id":"message:54647","revisionNum":5,"repliesCount":13,"author":{"__ref":"User:user:107110"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:54647"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:54647"},"body":"","body@stringLength":"0","rawBody":"","kudosSumWeight":0,"postTime":"2020-09-20T09:57:43.392-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:libro de reclamaciones","text":"libro de reclamaciones","time":"2016-12-28T17:46:09.912-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:virtual","text":"virtual","time":"2018-10-09T15:02:01.786-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:54647_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27756},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:54650"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:54651"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mw","node":{"__ref":"ForumReplyMessage:message:54654"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8NA","node":{"__ref":"AcceptedSolutionMessage:message:54666"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8NQ","node":{"__ref":"ForumReplyMessage:message:67568"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Ng","node":{"__ref":"ForumReplyMessage:message:70607"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Nw","node":{"__ref":"ForumReplyMessage:message:84001"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:54647":{"__typename":"Conversation","id":"conversation:54647","solved":true,"topic":{"__ref":"ForumTopicMessage:message:54647"},"lastPostingActivityTime":"2024-09-01T18:30:47.288-05:00","lastPostTime":"2024-09-01T18:30:47.288-05:00","unreadReplyCount":13,"isSubscribed":false},"ModerationData:moderation_data:54647":{"__typename":"ModerationData","id":"moderation_data:54647","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:54647_5":{"__typename":"Revision","id":"revision:54647_5","lastEditTime":"2022-05-30T16:58:03.205-05:00"},"CachedAsset:theme:customTheme1-1744100575602":{"__typename":"CachedAsset","id":"theme:customTheme1-1744100575602","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"favicon-32x32-1738769732368.png","imageLastModified":"1738769735168","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"img-logo-comunidad-claro-1710886663704.png","imageLastModified":"1710886665348","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1300px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"3px","borderRadius":"3px","borderRadiusLg":"5px","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"700","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"#379FB8","primaryBgHoverColor":"hsl(191.60000000000002, 54%, 45%)","primaryBgActiveColor":"hsl(191.60000000000002, 54%, 43.1%)","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","destructiveTextColor":"var(--lia-bs-primary)","destructiveTextHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px #379FB8, 0 0 0 4px rgba(55, 159, 184, 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"LIGHT","sideContent":"LIGHT","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.16)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.12)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.3)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"#379FB8","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"700","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","defaultMessageFontFamily":"var(--lia-bs-font-family-base)","forumColor":"#E22006","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#31AD5B","blogColor":"#379FB8","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#F26522","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#222222","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#DA272D","secondary":"#333333","bodyText":"#222222","bodyBg":"#FFFFFF","info":"#379FB8","success":"#31AD5B","warning":"#FFD101","danger":"#E22006","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#379FB8","#31AD5B","#F26522","#E22006"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Montserrat","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"24px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"#DA272D","hoverColor":"hsl(358, 70.8%, 45.4%)","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":null,"imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Montserrat","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"18px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"16px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/Loading/LoadingDot-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/Loading/LoadingDot-1734021423000","value":{"title":"Cargando..."},"localOverride":false},"CachedAsset:quilt:claroperu.prod:pages/forums/ForumMessagePage:board:caracteristicas-servicios-1744100573900":{"__typename":"CachedAsset","id":"quilt:claroperu.prod:pages/forums/ForumMessagePage:board:caracteristicas-servicios-1744100573900","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":"#E8E8E8","addComponents":["community.widget.breadcrumbWidget"],"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"var(--lia-bs-gray-300)","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"},{"id":"messages.widget.messageListForNodeByRecentActivityWidget","className":null,"props":{"hideIfEmpty":true,"useTitle":true,"showTabs":false,"pageSize":5,"pagerVariant":{"type":"loadMore"},"style":"compact","viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","truncateBodyLength":-1,"useNodeLink":true,"usePreviewMedia":false,"timeStampType":"conversation.lastPostingActivityTime","avatarSize":"40","useTextBody":true,"useSolvedBadge":true,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"clampBodyLines":3,"useAuthorLogin":true,"useUnreadCount":false,"useNodeHoverCard":true,"useSearchSnippet":false}},"panelType":"divider","sorts":{"conversationLastPostingActivityTime":{"direction":"DESC"}}},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:es_ES-components/common/EmailVerification-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/common/EmailVerification-1734021423000","value":{"email.verification.title":"Requerida verificación de correo electrónico","email.verification.message.update.email":"Para participar en la comunidad, primero debe verificar su dirección de correo electrónico. El correo electrónico de verificación se ha enviado a {email}. Para cambiar su correo electrónico, visite Mis ajustes.","email.verification.message.resend.email":"Para participar en la comunidad, primero debe verificar su dirección de correo electrónico. El correo electrónico de verificación se ha enviado a {email}. Reenviar correo electrónico."},"localOverride":false},"CachedAsset:text:es_ES-pages/forums/ForumMessagePage-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-pages/forums/ForumMessagePage-1734021423000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"No se puede encontrar este mensaje","name":"Página de mensajes del foro","section.message-list.title":"Discusión del foro","archivedMessageTitle":"Este contenido ha sido archivado","section.message-list.description":""},"localOverride":false},"CachedAsset:quiltWrapper:claroperu.prod:Common:1744100519398":{"__typename":"CachedAsset","id":"quiltWrapper:claroperu.prod:Common:1744100519398","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":true,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"700","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"12px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"30px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-end","linkColor":"var(--lia-bs-gray-600)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-white)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-black)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"0","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"links":{"sideLinks":[],"mainLinks":[{"children":[],"linkType":"EXTERNAL","id":"external-link","url":"/category/como-funciona","target":"SELF"},{"children":[],"linkType":"EXTERNAL","id":"external-link-2","url":"/category/preguntas","target":"SELF"},{"children":[],"linkType":"EXTERNAL","id":"external-link-1","url":"/category/top/blog/articulos","target":"SELF"},{"children":[],"linkType":"EXTERNAL","id":"external-link-3","url":"/category/usuarios","target":"SELF"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","showSearchIcon":false,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":null,"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"transparent","items":[{"id":"custom.widget.Footer_custom","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:es_ES-components/common/ActionFeedback-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/common/ActionFeedback-1734021423000","value":{"joinedGroupHub.title":"Bienvenido","joinedGroupHub.message":"Ahora eres miembro de este grupo y estás suscrito a actualizaciones.","groupHubInviteNotFound.title":"Invitación no encontrada","groupHubInviteNotFound.message":"Lo sentimos, no pudimos encontrar tu invitación al grupo. El propietario puede haber cancelado la invitación.","groupHubNotFound.title":"Grupo no encontrado","groupHubNotFound.message":"El grouphub al que intentaste unirte no existe. Puede haber sido eliminado.","existingGroupHubMember.title":"Ya te has unido","existingGroupHubMember.message":"Ya eres miembro de este grupo.","accountLocked.title":"Cuenta bloqueada","accountLocked.message":"Tu cuenta ha sido bloqueada debido a múltiples intentos fallidos. Intenta de nuevo en {lockoutTime} minutos.","editedGroupHub.title":"Cambios guardados","editedGroupHub.message":"Se han actualizado los datos del grupo.","leftGroupHub.title":"Adiós","leftGroupHub.message":"Ya no eres miembro de este grupo y no recibirás actualizaciones.","deletedGroupHub.title":"Eliminado","deletedGroupHub.message":"El grupo ha sido eliminado.","groupHubCreated.title":"Grupo creado","groupHubCreated.message":"{groupHubName} está listo para usarse","accountClosed.title":"Cuenta cerrada","accountClosed.message":"La cuenta ha sido cerrada y serás redirigido a la página principal","resetTokenExpired.title":"El enlace de restablecimiento de contraseña ha caducado","resetTokenExpired.message":"Intenta restablecer tu contraseña de nuevo","invalidUrl.title":"URL no válida","invalidUrl.message":"La URL que estás usando no es reconocida. Verifica tu URL e intenta de nuevo.","accountClosedForUser.title":"Cuenta cerrada","accountClosedForUser.message":"La cuenta de {userName} está cerrada","inviteTokenInvalid.title":"Invitación no válida","inviteTokenInvalid.message":"Tu invitación a la comunidad ha sido cancelada o ha caducado.","inviteTokenError.title":"Error de verificación de invitación","inviteTokenError.message":"La URL que estás utilizando no es reconocida. Verifica tu URL e intenta de nuevo.","pageNotFound.title":"Acceso denegado","pageNotFound.message":"No tienes acceso a esta área de la comunidad o no existe.","eventAttending.title":"Respondido como \"Asistiré\"","eventAttending.message":"Se te notificará cuando haya actividad nueva y se te recordará a medida que se acerque el evento.","eventInterested.title":"Respondido como \"Me interesa\"","eventInterested.message":"Se te notificará cuando haya actividad nueva y se te recordará a medida que se acerque el evento.","eventNotFound.title":"Evento no encontrado","eventNotFound.message":"El evento al que intentaste responder no existe.","redirectToRelatedPage.title":"Mostrando Contenido Relacionado","redirectToRelatedPageForBaseUsers.title":"Mostrando Contenido Relacionado","redirectToRelatedPageForBaseUsers.message":"El contenido al que intentas acceder está archivado","redirectToRelatedPage.message":"El contenido al que intentas acceder está archivado","relatedUrl.archivalLink.flyoutMessage":"El contenido al que intentas acceder está archivado Ver Contenido Archivado"},"localOverride":false},"QueryVariables:TopicReplyList:message:54647:5":{"__typename":"QueryVariables","id":"TopicReplyList:message:54647:5","value":{"id":"message:54647","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:component:custom.widget.Footer_custom-es-es-1744100648302":{"__typename":"CachedAsset","id":"component:custom.widget.Footer_custom-es-es-1744100648302","value":{"component":{"id":"custom.widget.Footer_custom","template":{"id":"Footer_custom","markupLanguage":"HANDLEBARS","style":"* {\n padding: 0;\n margin: 0;\n}\n\nul {\n list-style: none;\n}\n\n.container {\n max-width: 80rem;\n margin: 0 auto;\n padding: 0 1.5rem;\n}\n\n.footer-wrapper {\n padding: 2rem 0;\n background: #000;\n color: #fff;\n .footer-row {\n display: flex;\n flex-wrap: wrap;\n gap: 1rem;\n @media (min-width: 64rem) {\n justify-content: space-between;\n }\n .footer-title {\n display: block;\n color: #fff;\n font-size: 0.875rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n }\n .footer-left,\n .footer-right {\n width: calc(50% - 1rem);\n @media (min-width: 64rem) {\n width: auto;\n }\n }\n .footer-col {\n @media (min-width: 64rem) {\n display: flex;\n justify-content: space-between;\n gap: 6rem;\n }\n .footer-list {\n margin-bottom: 0;\n .footer-item a {\n display: block;\n color: #379fb8;\n font-size: 0.625rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n @media (min-width: 64rem) {\n font-size: 0.875rem;\n }\n }\n }\n }\n }\n}\n\n.copyright-wrapper {\n background: #da272d;\n color: #fff;\n padding: 1.125rem 0;\n .logo-list {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n gap: 0.25rem 10%;\n .logo-lithium {\n width: 100%;\n svg {\n width: 6rem;\n fill: #fff;\n }\n text-align: center;\n }\n .logo img {\n max-height: 1rem;\n }\n }\n .copyright {\n font-size: 0.625rem;\n font-weight: 700;\n color: #fff;\n text-align: center;\n }\n @media (min-width: 64rem) {\n padding: 0.75rem 0;\n .copyright-row {\n display: flex;\n flex-direction: row-reverse;\n justify-content: space-between;\n align-items: center;\n .logo-list {\n display: block;\n margin-bottom: 0;\n .logo {\n display: inline-block;\n width: auto;\n margin-left: 1.5rem;\n img {\n max-height: 1.25rem;\n }\n }\n .logo-lithium svg {\n margin-right: 6rem;\n }\n }\n .copyright {\n font-size: 0.875rem;\n margin-bottom: 0;\n }\n }\n }\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"Footer custom","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer_custom","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"Footer custom","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":"* {\n padding: 0;\n margin: 0;\n}\n\nul {\n list-style: none;\n}\n\n.custom_widget_Footer_custom_container_518rt_10 {\n max-width: 80rem;\n margin: 0 auto;\n padding: 0 1.5rem;\n}\n\n.custom_widget_Footer_custom_footer-wrapper_518rt_16 {\n padding: 2rem 0;\n background: #000;\n color: #fff;\n .custom_widget_Footer_custom_footer-row_518rt_20 {\n display: flex;\n flex-wrap: wrap;\n gap: 1rem;\n @media (min-width: 64rem) {\n justify-content: space-between;\n }\n .custom_widget_Footer_custom_footer-title_518rt_27 {\n display: block;\n color: #fff;\n font-size: 0.875rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n }\n .custom_widget_Footer_custom_footer-left_518rt_34,\n .custom_widget_Footer_custom_footer-right_518rt_35 {\n width: calc(50% - 1rem);\n @media (min-width: 64rem) {\n width: auto;\n }\n }\n .custom_widget_Footer_custom_footer-col_518rt_41 {\n @media (min-width: 64rem) {\n display: flex;\n justify-content: space-between;\n gap: 6rem;\n }\n .custom_widget_Footer_custom_footer-list_518rt_47 {\n margin-bottom: 0;\n .custom_widget_Footer_custom_footer-item_518rt_49 a {\n display: block;\n color: #379fb8;\n font-size: 0.625rem;\n font-weight: 700;\n margin-bottom: 0.625rem;\n @media (min-width: 64rem) {\n font-size: 0.875rem;\n }\n }\n }\n }\n }\n}\n\n.custom_widget_Footer_custom_copyright-wrapper_518rt_64 {\n background: #da272d;\n color: #fff;\n padding: 1.125rem 0;\n .custom_widget_Footer_custom_logo-list_518rt_68 {\n display: flex;\n flex-wrap: wrap;\n justify-content: center;\n gap: 0.25rem 10%;\n .custom_widget_Footer_custom_logo-lithium_518rt_73 {\n width: 100%;\n svg {\n width: 6rem;\n fill: #fff;\n }\n text-align: center;\n }\n .custom_widget_Footer_custom_logo_518rt_68 img {\n max-height: 1rem;\n }\n }\n .custom_widget_Footer_custom_copyright_518rt_64 {\n font-size: 0.625rem;\n font-weight: 700;\n color: #fff;\n text-align: center;\n }\n @media (min-width: 64rem) {\n padding: 0.75rem 0;\n .custom_widget_Footer_custom_copyright-row_518rt_93 {\n display: flex;\n flex-direction: row-reverse;\n justify-content: space-between;\n align-items: center;\n .custom_widget_Footer_custom_logo-list_518rt_68 {\n display: block;\n margin-bottom: 0;\n .custom_widget_Footer_custom_logo_518rt_68 {\n display: inline-block;\n width: auto;\n margin-left: 1.5rem;\n img {\n max-height: 1.25rem;\n }\n }\n .custom_widget_Footer_custom_logo-lithium_518rt_73 svg {\n margin-right: 6rem;\n }\n }\n .custom_widget_Footer_custom_copyright_518rt_64 {\n font-size: 0.875rem;\n margin-bottom: 0;\n }\n }\n }\n}\n","tokens":{"container":"custom_widget_Footer_custom_container_518rt_10","footer-wrapper":"custom_widget_Footer_custom_footer-wrapper_518rt_16","footer-row":"custom_widget_Footer_custom_footer-row_518rt_20","footer-title":"custom_widget_Footer_custom_footer-title_518rt_27","footer-left":"custom_widget_Footer_custom_footer-left_518rt_34","footer-right":"custom_widget_Footer_custom_footer-right_518rt_35","footer-col":"custom_widget_Footer_custom_footer-col_518rt_41","footer-list":"custom_widget_Footer_custom_footer-list_518rt_47","footer-item":"custom_widget_Footer_custom_footer-item_518rt_49","copyright-wrapper":"custom_widget_Footer_custom_copyright-wrapper_518rt_64","logo-list":"custom_widget_Footer_custom_logo-list_518rt_68","logo-lithium":"custom_widget_Footer_custom_logo-lithium_518rt_73","logo":"custom_widget_Footer_custom_logo_518rt_68","copyright":"custom_widget_Footer_custom_copyright_518rt_64","copyright-row":"custom_widget_Footer_custom_copyright-row_518rt_93"}},"form":null},"localOverride":false},"CachedAsset:text:es_ES-components/community/Navbar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/Navbar-1734021423000","value":{"community":"Inicio de la comunidad","inbox":"Bandeja de entrada","manageContent":"Gestionar contenido","tos":"Términos del servicio","forgotPassword":"¿Olvidaste tu contraseña?","themeEditor":"Editor de temas","edit":"Editar barra de navegación","skipContent":"Ir al contenido","como-funciona":"¿CÓMO FUNCIONA?","articulos":"ARTÍCULOS","migrated-link-1":"Equipos","migrated-link-2":"Características y servicios","migrated-link-0":"PREGUNTAS","migrated-link-5":"MiClaro","usuarios":"USUARIOS","external-link-3":"USUARIOS","migrated-link-6":"Claro","migrated-link-3":"Cobertura","external-link-1":"ARTÍCULOS","migrated-link-4":"Roaming","external-link-2":"PREGUNTAS","external":"Google","claroperu-link":"Inicio","external-link":"¿CÓMO FUNCIONA?"},"localOverride":false},"CachedAsset:text:es_ES-components/community/NavbarHamburgerDropdown-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/NavbarHamburgerDropdown-1734021423000","value":{"hamburgerLabel":"Menú Lateral"},"localOverride":false},"CachedAsset:text:es_ES-components/community/BrandLogo-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/BrandLogo-1734021423000","value":{"logoAlt":"Khoros","themeLogoAlt":"Logotipo de marca"},"localOverride":false},"CachedAsset:text:es_ES-components/community/NavbarTextLinks-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/NavbarTextLinks-1734021423000","value":{"more":"Más"},"localOverride":false},"CachedAsset:text:es_ES-components/authentication/AuthenticationLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/authentication/AuthenticationLink-1734021423000","value":{"title.login":"Iniciar sesión","title.registration":"Registrarse","title.forgotPassword":"¿Olvidó su contraseña?","title.multiAuthLogin":"Iniciar sesión"},"localOverride":false},"CachedAsset:text:es_ES-components/community/Breadcrumb-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/community/Breadcrumb-1734021423000","value":{"navLabel":"Migas de pan","dropdown":"Navegación adicional de páginas principales"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBanner-1734021423000","value":{"messageMarkedAsSpam":"Esta publicación ha sido marcada como spam","messageMarkedAsSpam@board:TKB":"Este artículo ha sido marcado como spam","messageMarkedAsSpam@board:BLOG":"Esta publicación ha sido marcada como spam","messageMarkedAsSpam@board:FORUM":"Esta discusión ha sido marcada como spam","messageMarkedAsSpam@board:OCCASION":"Este evento ha sido marcado como spam","messageMarkedAsSpam@board:IDEA":"Esta idea ha sido marcada como spam","manageSpam":"Administrar spam","messageMarkedAsAbuse":"Esta publicación ha sido marcada como abuso","messageMarkedAsAbuse@board:TKB":"Este artículo ha sido marcado como abuso","messageMarkedAsAbuse@board:BLOG":"Esta publicación ha sido marcada como abuso","messageMarkedAsAbuse@board:FORUM":"Esta discusión ha sido marcada como abuso","messageMarkedAsAbuse@board:OCCASION":"Este evento ha sido marcado como abuso","messageMarkedAsAbuse@board:IDEA":"Esta idea ha sido marcada como abuso","preModCommentAuthorText":"Este comentario será publicado tan pronto como sea aprobado","preModCommentModeratorText":"Este comentario está esperando moderación","messageMarkedAsOther":"Esta publicación ha sido rechazada por otras razones","messageMarkedAsOther@board:TKB":"Este artículo ha sido rechazado por otras razones","messageMarkedAsOther@board:BLOG":"Esta publicación ha sido rechazada por otras razones","messageMarkedAsOther@board:FORUM":"Esta discusión ha sido rechazada por otras razones","messageMarkedAsOther@board:OCCASION":"Este evento ha sido rechazado por otras razones","messageMarkedAsOther@board:IDEA":"Esta idea ha sido rechazada por otras razones","messageArchived":"Esta publicación fue archivada el {date}","relatedUrl":"Ver contenido relacionado","relatedContentText":"Mostrando contenido relacionado","archivedContentLink":"Ver contenido archivado"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageView/MessageViewStandard-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageView/MessageViewStandard-1734021423000","value":{"anonymous":"Anónimo","author":"{messageAuthorLogin}","authorBy":"por {messageAuthorLogin}","board":"en {messageBoardTitle}","replyToUser":" a {parentAuthor}","showMoreReplies":"Mostrar más","replyText":"Responder","repliesText":"Respuestas","markedAsSolved":"Marcado como Solución","movedMessagePlaceholder.BLOG":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholder.TKB":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholder.FORUM":"{count, plural, =0 {Esta respuesta ha sido} other {Estas respuestas han sido} }movidas.","movedMessagePlaceholder.IDEA":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {Este comentario ha sido} other {Estos comentarios han sido} }movidos.","movedMessagePlaceholderUrlText":"movido.","messageStatus":"Estado: ","statusChanged":"Cambio de estado: {previousStatus} a {currentStatus}","statusAdded":"Estado agregado: {status}","statusRemoved":"Estado eliminado: {status}","labelExpand":"expandir respuestas","labelCollapse":"colapsar respuestas","unhelpfulReason.reason1":"El contenido está desactualizado","unhelpfulReason.reason2":"El artículo falta información","unhelpfulReason.reason3":"El contenido es para un producto diferente","unhelpfulReason.reason4":"No coincide con lo que estaba buscando"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/ThreadedReplyList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/ThreadedReplyList-1734021423000","value":{"title":"{count, plural, one{# Respuesta} other{# Respuestas}}","title@board:BLOG":"{count, plural, one{# Comentario} other{# Comentarios}}","title@board:TKB":"{count, plural, one{# Comentario} other{# Comentarios}}","title@board:IDEA":"{count, plural, one{# Comentario} other{# Comentarios}}","title@board:OCCASION":"{count, plural, one{# Comentario} other{# Comentarios}}","noRepliesTitle":"Sin respuestas","noRepliesTitle@board:BLOG":"Sin comentarios","noRepliesTitle@board:TKB":"Sin comentarios","noRepliesTitle@board:IDEA":"Sin comentarios","noRepliesTitle@board:OCCASION":"Sin comentarios","noRepliesDescription":"Sé el primero en responder","noRepliesDescription@board:BLOG":"Sé el primero en comentar","noRepliesDescription@board:TKB":"Sé el primero en comentar","noRepliesDescription@board:IDEA":"Sé el primero en comentar","noRepliesDescription@board:OCCASION":"Sé el primero en comentar","messageReadOnlyAlert:BLOG":"Los comentarios se han desactivado para esta publicación","messageReadOnlyAlert:TKB":"Los comentarios se han desactivado para este artículo","messageReadOnlyAlert:IDEA":"Los comentarios se han desactivado para esta idea","messageReadOnlyAlert:FORUM":"Las respuestas se han desactivado para esta discusión","messageReadOnlyAlert:OCCASION":"Los comentarios se han desactivado para este evento"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyCallToAction-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyCallToAction-1734021423000","value":{"leaveReply":"Deja una respuesta...","leaveReply@board:BLOG@message:root":"Deja un comentario...","leaveReply@board:TKB@message:root":"Deja un comentario...","leaveReply@board:IDEA@message:root":"Deja un comentario...","leaveReply@board:OCCASION@message:root":"Deja un comentario...","repliesTurnedOff.FORUM":"Las respuestas están desactivadas para este tema","repliesTurnedOff.BLOG":"Los comentarios están desactivados para este tema","repliesTurnedOff.TKB":"Los comentarios están desactivados para este tema","repliesTurnedOff.IDEA":"Los comentarios están desactivados para este tema","repliesTurnedOff.OCCASION":"Los comentarios están desactivados para este tema","infoText":"¡Deja de empujarme!"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/RelatedContentWidget-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/RelatedContentWidget-1734021423000","value":{"title":"Contenido relacionado","emptyDescription":"No hay contenido para mostrar"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageListForNodeByRecentActivityWidget-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageListForNodeByRecentActivityWidget-1734021423000","value":{"title@userScope:other":"Contenido Reciente","title@userScope:self":"Contribuciones","title@board:FORUM@userScope:other":"Discusiones Recientes","title@board:BLOG@userScope:other":"Blogs Recientes","emptyDescription":"No hay contenido para mostrar","MessageListForNodeByRecentActivityWidgetEditor.nodeScope.label":"Ámbito","title@instance:1721333556319":"","title@instance:1721233251446":"Artículos","title@instance:1733952483607":"Preguntas recientes","title@instance:1721237731627":"","title@instance:1726179963868":"Publicaciones"},"localOverride":false},"Conversation:conversation:85830":{"__typename":"Conversation","id":"conversation:85830","topic":{"__typename":"ForumTopicMessage","uid":85830},"lastPostingActivityTime":"2025-04-08T16:27:37.620-05:00","solved":false},"ForumTopicMessage:message:85830":{"__typename":"ForumTopicMessage","subject":"Canales de Clarovideo y Decos","conversation":{"__ref":"Conversation:conversation:85830"},"id":"message:85830","revisionNum":1,"uid":85830,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":182130,"login":"eduarst","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-04-08T16:25:36.119-05:00","lastPublishTime":"2025-04-08T16:25:36.119-05:00","readOnly":false},"Conversation:conversation:83510":{"__typename":"Conversation","id":"conversation:83510","topic":{"__typename":"ForumTopicMessage","uid":83510},"lastPostingActivityTime":"2025-04-08T09:53:10.675-05:00","solved":true},"ForumTopicMessage:message:83510":{"__typename":"ForumTopicMessage","subject":"Cómo funciona Starlink deseo adquirir y Lima que precio es, dónde estoy no hay cobertura.","conversation":{"__ref":"Conversation:conversation:83510"},"id":"message:83510","revisionNum":2,"uid":83510,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":175606,"login":"musicsoundperu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":827},"postTime":"2024-07-22T20:30:46.639-05:00","lastPublishTime":"2024-07-24T11:01:27.795-05:00","readOnly":false},"Conversation:conversation:85800":{"__typename":"Conversation","id":"conversation:85800","topic":{"__typename":"ForumTopicMessage","uid":85800},"lastPostingActivityTime":"2025-04-03T10:36:22.753-05:00","solved":true},"ForumTopicMessage:message:85800":{"__typename":"ForumTopicMessage","subject":"No hay respuesta por parte de claro ante mi pedido.","conversation":{"__ref":"Conversation:conversation:85800"},"id":"message:85800","revisionNum":1,"uid":85800,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":182060,"login":"Gonzalo123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-04-03T09:27:41.752-05:00","lastPublishTime":"2025-04-03T09:27:41.752-05:00","readOnly":false},"Conversation:conversation:68566":{"__typename":"Conversation","id":"conversation:68566","topic":{"__typename":"ForumTopicMessage","uid":68566},"lastPostingActivityTime":"2025-03-30T13:45:39.205-05:00","solved":true},"ForumTopicMessage:message:68566":{"__typename":"ForumTopicMessage","subject":"¿Cómo configuro la WAN de Equipo Huawei hg8145v5?","conversation":{"__ref":"Conversation:conversation:68566"},"id":"message:68566","revisionNum":3,"uid":68566,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":135945,"login":"Eduardo39","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":31424},"postTime":"2021-07-13T07:34:15.850-05:00","lastPublishTime":"2022-06-08T13:34:58.480-05:00","readOnly":false},"Conversation:conversation:85749":{"__typename":"Conversation","id":"conversation:85749","topic":{"__typename":"ForumTopicMessage","uid":85749},"lastPostingActivityTime":"2025-03-21T21:27:50.174-05:00","solved":true},"ForumTopicMessage:message:85749":{"__typename":"ForumTopicMessage","subject":"Smart Home","conversation":{"__ref":"Conversation:conversation:85749"},"id":"message:85749","revisionNum":1,"uid":85749,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__typename":"User","uid":181843,"login":"RicardoV","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":85},"postTime":"2025-03-20T20:04:31.219-05:00","lastPublishTime":"2025-03-20T20:04:31.219-05:00","readOnly":false},"Rank:rank:31":{"__typename":"Rank","id":"rank:31","position":5,"name":"Profesional","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:133600":{"__typename":"User","id":"user:133600","uid":133600,"login":"roxanareynoso","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-27T09:36:36.031-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:31"},"messagesCount":6,"kudosGivenCount":0,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:133600"},"Category:category:otros-servicios-claro":{"__typename":"Category","id":"category:otros-servicios-claro","entityType":"CATEGORY","displayId":"otros-servicios-claro","nodeType":"category","depth":2,"title":"Otros Servicios Claro","shortTitle":"Otros Servicios Claro"},"Forum:board:aplicaciones-claro":{"__typename":"Forum","id":"board:aplicaciones-claro","entityType":"FORUM","displayId":"aplicaciones-claro","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Otras aplicaciones Claro","shortTitle":"Otras aplicaciones Claro","parent":{"__ref":"Category:category:otros-servicios-claro"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/"},"ForumTopicMessage:message:84486":{"__typename":"ForumTopicMessage","uid":84486,"subject":"¿Saben cómo registrar un reclamo en el libro de reclamaciones de manera virtual?","id":"message:84486","revisionNum":3,"repliesCount":1,"author":{"__ref":"User:user:133600"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:aplicaciones-claro"},"conversation":{"__ref":"Conversation:conversation:84486"},"moderationData":{"__ref":"ModerationData:moderation_data:84486"},"postTime":"2024-10-22T13:59:37.538-05:00","lastPublishTime":"2024-10-23T15:47:50.067-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":351},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:aplicaciones-claro/message:84486"},"Conversation:conversation:84486":{"__typename":"Conversation","id":"conversation:84486","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84486"},"lastPostingActivityTime":"2024-10-23T15:47:50.067-05:00","lastPostTime":"2024-10-22T14:13:09.942-05:00"},"ModerationData:moderation_data:84486":{"__typename":"ModerationData","id":"moderation_data:84486","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:84486":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:84486","relatedMessage":{"__ref":"ForumTopicMessage:message:84486"}},"User:user:88277":{"__typename":"User","id":"user:88277","uid":88277,"login":"R9","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-04-24T15:40:49.406-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":6,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:88277"},"Forum:board:servicios-valor-agregado":{"__typename":"Forum","id":"board:servicios-valor-agregado","entityType":"FORUM","displayId":"servicios-valor-agregado","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Suscripciones a Servicios Adicionales","shortTitle":"Suscripciones","parent":{"__ref":"Category:category:otros-servicios-claro"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/"},"ForumTopicMessage:message:40543":{"__typename":"ForumTopicMessage","uid":40543,"subject":"¿Por qué el libro de reclamaciones de Claro no existe de manera virtual?","id":"message:40543","revisionNum":3,"repliesCount":11,"author":{"__ref":"User:user:88277"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:servicios-valor-agregado"},"conversation":{"__ref":"Conversation:conversation:40543"},"moderationData":{"__ref":"ModerationData:moderation_data:40543"},"postTime":"2020-04-24T15:45:45.617-05:00","lastPublishTime":"2021-11-05T12:44:25.907-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":6698},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:otros-servicios-claro/category:preguntas/community:xnuvx57277board:servicios-valor-agregado/message:40543"},"Conversation:conversation:40543":{"__typename":"Conversation","id":"conversation:40543","solved":true,"topic":{"__ref":"ForumTopicMessage:message:40543"},"lastPostingActivityTime":"2021-11-05T12:44:25.907-05:00","lastPostTime":"2020-04-24T16:27:02.605-05:00"},"ModerationData:moderation_data:40543":{"__typename":"ModerationData","id":"moderation_data:40543","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:40543":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:40543","relatedMessage":{"__ref":"ForumTopicMessage:message:40543"}},"User:user:138171":{"__typename":"User","id":"user:138171","uid":138171,"login":"Jonathancg22","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-01T07:11:39.040-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:138171"},"Category:category:Canales":{"__typename":"Category","id":"category:Canales","entityType":"CATEGORY","displayId":"Canales","nodeType":"category","depth":2,"title":"Auto-Atención","shortTitle":"Auto-Atención"},"Forum:board:Mi-Claro":{"__typename":"Forum","id":"board:Mi-Claro","entityType":"FORUM","displayId":"Mi-Claro","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"Mi Claro","shortTitle":"Mi Claro","parent":{"__ref":"Category:category:Canales"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/"},"ForumTopicMessage:message:70226":{"__typename":"ForumTopicMessage","uid":70226,"subject":"¿Cómo accedo a HBO Max?","id":"message:70226","revisionNum":4,"repliesCount":1,"author":{"__ref":"User:user:138171"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Mi-Claro"},"conversation":{"__ref":"Conversation:conversation:70226"},"moderationData":{"__ref":"ModerationData:moderation_data:70226"},"postTime":"2021-09-01T23:18:15.832-05:00","lastPublishTime":"2022-07-16T14:18:04.509-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":8926},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:70226"},"Conversation:conversation:70226":{"__typename":"Conversation","id":"conversation:70226","solved":true,"topic":{"__ref":"ForumTopicMessage:message:70226"},"lastPostingActivityTime":"2022-07-16T14:18:04.509-05:00","lastPostTime":"2021-09-01T23:55:46.206-05:00"},"ModerationData:moderation_data:70226":{"__typename":"ModerationData","id":"moderation_data:70226","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:70226":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:70226","relatedMessage":{"__ref":"ForumTopicMessage:message:70226"}},"User:user:148471":{"__typename":"User","id":"user:148471","uid":148471,"login":"Eduardo1789","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-04-04T20:41:30.511-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:148471"},"ForumTopicMessage:message:75117":{"__typename":"ForumTopicMessage","uid":75117,"subject":"¿Cómo accedo al modelo Technicolor CGA2121?","id":"message:75117","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:148471"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:75117"},"moderationData":{"__ref":"ModerationData:moderation_data:75117"},"postTime":"2022-04-04T22:18:47.735-05:00","lastPublishTime":"2022-04-05T09:57:13.192-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":5156},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:75117"},"Conversation:conversation:75117":{"__typename":"Conversation","id":"conversation:75117","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75117"},"lastPostingActivityTime":"2022-04-05T09:57:13.192-05:00","lastPostTime":"2022-04-04T22:22:31.191-05:00"},"ModerationData:moderation_data:75117":{"__typename":"ModerationData","id":"moderation_data:75117","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:75117":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:75117","relatedMessage":{"__ref":"ForumTopicMessage:message:75117"}},"User:user:107274":{"__typename":"User","id":"user:107274","uid":107274,"login":"DarkKonata","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-09-19T19:55:43.023-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:xnuvx57277/user:107274"},"ForumTopicMessage:message:54598":{"__typename":"ForumTopicMessage","uid":54598,"subject":"Libro de reclamaciones","id":"message:54598","revisionNum":3,"repliesCount":3,"author":{"__ref":"User:user:107274"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:54598"},"moderationData":{"__ref":"ModerationData:moderation_data:54598"},"postTime":"2020-09-19T20:03:44.656-05:00","lastPublishTime":"2022-07-15T15:16:50.595-05:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":2215},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54598"},"Conversation:conversation:54598":{"__typename":"Conversation","id":"conversation:54598","solved":true,"topic":{"__ref":"ForumTopicMessage:message:54598"},"lastPostingActivityTime":"2022-07-15T15:16:50.595-05:00","lastPostTime":"2020-09-28T20:27:48.175-05:00"},"ModerationData:moderation_data:54598":{"__typename":"ModerationData","id":"moderation_data:54598","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:54598":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:54598","relatedMessage":{"__ref":"ForumTopicMessage:message:54598"}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:2990":{"__typename":"User","id":"user:2990","uid":2990,"login":"Klezita","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-21T09:46:00.704-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0yOTkwLTU4MTBpQ0FBQ0IzMDkxRUExODE3MA"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:2990"},"ModerationData:moderation_data:54650":{"__typename":"ModerationData","id":"moderation_data:54650","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:54650":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2990"},"id":"message:54650","revisionNum":4,"uid":54650,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:54650"},"body":"
Hola Meche,
\n
\n
Bienvenida a la Comunidad, en el foro encontrarás respuestas por parte de usuarios de Claro.
Si es necesario, también puedes comentarnos a detalle el motivo del reclamo para aconsejarte como fundamentarlo.
\n
\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-20T10:03:19.099-05:00","lastPublishTime":"2024-03-06T11:41:07.324-05:00","metrics":{"__typename":"MessageMetrics","views":27387},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:54650","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:102430":{"__typename":"User","id":"user:102430","uid":102430,"login":"Anton10","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-08-07T16:16:43.127-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:102430"},"ModerationData:moderation_data:54651":{"__typename":"ModerationData","id":"moderation_data:54651","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:54651":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:102430"},"id":"message:54651","revisionNum":1,"uid":54651,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:54651"},"body":"
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"110","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-20T10:07:43.885-05:00","lastPublishTime":"2020-09-20T10:07:43.885-05:00","metrics":{"__typename":"MessageMetrics","views":27402},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:54651","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":6,"name":"Aficionado","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:105944":{"__typename":"User","id":"user:105944","uid":105944,"login":"Saidcc_105","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-09-16T09:10:40.643-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:xnuvx57277/user:105944"},"ModerationData:moderation_data:54654":{"__typename":"ModerationData","id":"moderation_data:54654","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:54654":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:105944"},"id":"message:54654","revisionNum":2,"uid":54654,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:54654"},"body":"
¡Hola!
\n
\n
Podrás realizar un reclamo de manera virtual a través del siguiente link:
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"179","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-20T11:54:19.054-05:00","lastPublishTime":"2020-09-24T11:10:43.455-05:00","metrics":{"__typename":"MessageMetrics","views":27388},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:54654","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:54666":{"__typename":"ModerationData","id":"moderation_data:54666","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:109962":{"__typename":"User","id":"user:109962","uid":109962,"login":"javichum","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-21T06:54:10.541-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:109962"},"AcceptedSolutionMessage:message:54666":{"__typename":"AcceptedSolutionMessage","uid":54666,"id":"message:54666","revisionNum":6,"author":{"__ref":"User:user:75624"},"readOnly":false,"repliesCount":6,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:54666"},"body":"
No olvides que el plazo máximo de atención es de 15 días hábiles.
\n
\n
Saludos.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"233","kudosSumWeight":0,"postTime":"2020-09-20T13:01:41.464-05:00","lastPublishTime":"2022-05-30T16:58:22.659-05:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":27716},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:54666","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwz","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:56259"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwy","node":{"__ref":"ForumReplyMessage:message:58451"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwz","node":{"__ref":"ForumReplyMessage:message:58452"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"233","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:56259":{"__typename":"ModerationData","id":"moderation_data:56259","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:56259":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:109962"},"id":"message:56259","revisionNum":2,"uid":56259,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:54666"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:56259"},"body":"
La página del Libro de Reclamaciones no funciona, pide colocar el número del teléfono en reclamo y de allí no quiere avanzar. Otra más de Claro.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"146","kudosSumWeight":1,"repliesCount":0,"postTime":"2020-10-21T06:55:53.639-05:00","lastPublishTime":"2022-05-30T16:59:10.064-05:00","metrics":{"__typename":"MessageMetrics","views":27053},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:56259","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:114640":{"__typename":"User","id":"user:114640","uid":114640,"login":"Jldo63","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-11-28T13:46:27.624-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:114640"},"ModerationData:moderation_data:58451":{"__typename":"ModerationData","id":"moderation_data:58451","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:58451":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:114640"},"id":"message:58451","revisionNum":2,"uid":58451,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:54666"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:58451"},"body":"
Usan publicidad engañosa en diarios promoviendo compra en línea y después cancelan pedido apenas hacen cargo en cuenta. Nunca funciona el libro de reclamaciones en línea ni puedo registrar reclamo de devolución del dinero el corto plazo y no en 30 días hábiles como responden al teléfono.
\n
\n
Los números de teléfono demoran una eternidad en responder y solo dicen siga esperando y tampoco responden el correo de la cuenta de atencional cliente. En el cac presencial también dicen que no pueden hacer nada y que insista en tienda virtual. ¿Qué clase de servicio es ese?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-11-28T13:57:30.737-05:00","lastPublishTime":"2022-05-30T17:00:22.960-05:00","metrics":{"__typename":"MessageMetrics","views":26148},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:58451","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:58452":{"__typename":"ModerationData","id":"moderation_data:58452","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:58452":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:114640"},"id":"message:58452","revisionNum":2,"uid":58452,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"AcceptedSolutionMessage:message:54666"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:58452"},"body":"
Usan publicidad engañosa en diarios promoviendo compra en línea y después cancelan pedido apenas hacen cargo en cuenta. Nunca funciona el libro de reclamaciones en línea ni puedo registrar reclamo de devolución del dinero el corto plazo y no en 30 días hábiles como responden al teléfono.
\n
\n
Los números de teléfono demoran una eternidad en responder y solo dicen siga esperando y tampoco responden el correo de la cuenta de atencional cliente. En el cac presencial también dicen que no pueden hacer nada y que insista en tienda virtual. ¿Qué clase de servicio es ese?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-11-28T13:59:58.484-05:00","lastPublishTime":"2022-05-30T17:00:40.506-05:00","metrics":{"__typename":"MessageMetrics","views":26134},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:58452","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:134149":{"__typename":"User","id":"user:134149","uid":134149,"login":"rolo_j","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-30T16:32:20.485-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:134149"},"ModerationData:moderation_data:67568":{"__typename":"ModerationData","id":"moderation_data:67568","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:67568":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:134149"},"id":"message:67568","revisionNum":2,"uid":67568,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:67568"},"body":"
Como dato adicional si Claro no te responde o te responde otra cosa eludiendo responsabilidad (como me ha pasado a mí) tienes la opción de apelar
\"Podrás presentar unrecurso de apelaciónen la empresa operadora. El plazo para la presentación de dicho recurso no deberá exceder de quince (15) días hábiles contados desde el día siguiente de la notificación al reclamante de la respuesta a su reclamo (resolución de primera instancia).
\n
\n
Sólo podrás presentar el recurso de apelación, porteléfono, si la comunicación se realiza desde el mismo número sobre el cual se está reclamando, salvo en los reclamos por suspensión, corte o baja injustificada, instalación o activación del servicio, calidad o idoneidad debido a la interrupción del servicio, contratación no solicitada, entre otros casos en los que se advierte que el usuario no cuente con acceso al servicio telefónico objeto del reclamo.
\n
\n
Recuerda que sólo elabonadopodrá presentar recursos de apelación porteléfono y página web, en caso los problemas se encuentren relacionados a la prestación del servicio público móvil.\"
Es importante que los usuarios agotemos los recursos cuando una empresa no cumple con su servicio de alguna manera, eso está indicado en la ley de protección al consumidor, en los artículos 18 y 19, hagámoslo también por otros clientes que de pronto tienen menos acceso a la información pero los mismos derechos.
\n
\n
Saludos
Artículo 18.- Idoneidad Se entiende por idoneidad la correspondencia entre lo que un consumidor espera y lo que efectivamente recibe, en función a lo que se le hubiera ofrecido, la publicidad e información transmitida, las condiciones y circunstancias de la transacción, las características y naturaleza del producto o servicio, el precio, entre otros factores, atendiendo a las circunstancias del caso. La idoneidad es evaluada en función a la propia naturaleza del producto o servicio y a su aptitud para satisfacer la finalidad para la cual ha sido puesto en el mercado. Las autorizaciones por parte de los organismos del Estado para la fabricación de un producto o la prestación de un servicio, en los casos que sea necesario, no eximen de responsabilidad al proveedor frente al consumidor. Artículo 19.- Obligación de los proveedores El proveedor responde por la idoneidad y calidad de los productos y servicios ofrecidos; por la autenticidad de las marcas y leyendas que exhiben sus productos o del signo que respalda al prestador del servicio, por la falta de conformidad entre la publicidad comercial de los productos y servicios y éstos, así como por el contenido y la vida útil del producto indicado en el envase, en lo que corresponda.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-07T11:21:28.890-05:00","lastPublishTime":"2022-05-30T17:02:42.616-05:00","metrics":{"__typename":"MessageMetrics","views":23081},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:67568","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:138727":{"__typename":"User","id":"user:138727","uid":138727,"login":"REYNAC","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-18T19:12:19.507-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:138727"},"ModerationData:moderation_data:70607":{"__typename":"ModerationData","id":"moderation_data:70607","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:70607":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:138727"},"id":"message:70607","revisionNum":2,"uid":70607,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:70607"},"body":"
No sirve la página de reclamos:
\n
\n
No hubo coincidencias en las respuestas brindadas.
\n
\n
Vuelve a intentarlo o presenta tu reclamo en un Centro de Atención al Cliente.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"185","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-18T19:13:55.341-05:00","lastPublishTime":"2022-05-30T17:03:15.544-05:00","metrics":{"__typename":"MessageMetrics","views":982},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:70607","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:176960":{"__typename":"User","id":"user:176960","uid":176960,"login":"Zack4000","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-09-01T18:29:04.151-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:176960"},"ModerationData:moderation_data:84001":{"__typename":"ModerationData","id":"moderation_data:84001","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:84001":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:176960"},"id":"message:84001","revisionNum":1,"uid":84001,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:54647"},"conversation":{"__ref":"Conversation:conversation:54647"},"subject":"Re: ¿Cómo accedo al Libro de Reclamaciones virtual?","moderationData":{"__ref":"ModerationData:moderation_data:84001"},"body":"
reclamo,por un cobro de más del recibo
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"46","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-09-01T18:30:47.288-05:00","lastPublishTime":"2024-09-01T18:30:47.288-05:00","metrics":{"__typename":"MessageMetrics","views":254},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:54647/message:84001","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:54647"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:es_ES-components/nodes/NodeLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/nodes/NodeLink-1734021423000","value":{"place":"Lugar {name}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/EscalatedMessageBanner-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/EscalatedMessageBanner-1734021423000","value":{"escalationMessage":"Escalado a Salesforce por {username} el {date}","viewDetails":"Ver detalles","modalTitle":"Detalles del caso","escalatedBy":"Escalado por: ","escalatedOn":"Escalado el: ","caseNumber":"Número de caso: ","status":"Estado: ","lastUpdateDate":"Última actualización: ","automaticEscalation":"escalada automática","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-components/users/UserLink-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/users/UserLink-1734021423000","value":{"authorName":"Ver perfil: {author}","anonymous":"Anónimo"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserRank-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserRank-1734021423000","value":{"rankName":"{rankName}","userRank":"Rango de autor {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageTime-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageTime-1734021423000","value":{"postTime":"Publicado: {time}","lastPublishTime":"Última actualización: {time}","conversation.lastPostingActivityTime":"Última actividad de publicación: {time}","conversation.lastPostTime":"Último horario de publicación: {time}","moderationData.rejectTime":"Horario de rechazo: {time}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolvedBadge-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolvedBadge-1734021423000","value":{"solved":"Resuelto"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSubject-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSubject-1734021423000","value":{"noSubject":"(sin asunto)"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageBody-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageBody-1734021423000","value":{"showMessageBody":"Mostrar más","mentionsErrorTitle":"{mentionsType, select, board {Tablero} user {Usuario} message {Mensaje} other {}} Ya no está disponible","mentionsErrorMessage":"El/la {mentionsType} que estás intentando ver ha sido eliminado/a de la comunidad.","videoProcessing":"El vídeo se está procesando. Por favor, inténtalo de nuevo en unos minutos.","bannerTitle":"El proveedor de vídeo requiere cookies para reproducir el vídeo. Acepta para continuar o {url} directamente en el sitio del proveedor.","buttonTitle":"Aceptar","urlText":"ver"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageCustomFields-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageCustomFields-1734021423000","value":{"CustomField.default.label":"Valor de {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/QueryHandler-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/QueryHandler-1734021423000","value":{"title":"Manejador de consultas"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageReplyButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageReplyButton-1734021423000","value":{"repliesCount":"{count}","title":"Responder","title@board:BLOG@message:root":"Comentario","title@board:TKB@message:root":"Comentario","title@board:IDEA@message:root":"Comentario","title@board:OCCASION@message:root":"Comentario"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageSolutionList-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageSolutionList-1734021423000","value":{"emptyDescription":"Aún no se han encontrado soluciones para mensajes"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/users/UserAvatar-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/users/UserAvatar-1734021423000","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar del usuario"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/ranks/UserRankLabel-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/ranks/UserRankLabel-1734021423000","value":{"altTitle":"Icono para el rango de {rankName}"},"localOverride":false},"CachedAsset:text:es_ES-components/tags/TagView/TagViewChip-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/tags/TagView/TagViewChip-1734021423000","value":{"tagLabelName":"Nombre de etiqueta {tagName}"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/AcceptedSolutionButton-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/AcceptedSolutionButton-1734021423000","value":{"accept":"Marcar como solución","accepted":"Marcado como solución","errorHeader":"¡Error!","errorAdd":"Hubo un error al marcar como solución.","errorRemove":"Hubo un error al desmarcar como solución.","solved":"Resuelto","topicAlreadySolvedErrorTitle":"La solución ya existe","topicAlreadySolvedErrorDesc":"Actualiza el navegador para ver la solución existente"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageListMenu-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageListMenu-1734021423000","value":{"postTimeAsc":"Más antiguos","postTimeDesc":"Más recientes","kudosSumWeightAsc":"Menos gustados","kudosSumWeightDesc":"Más gustados","sortTitle":"Ordenar por","sortedBy.item":" { itemName, select, postTimeAsc {Más antiguos} postTimeDesc {Más recientes} kudosSumWeightAsc {Menos gustados} kudosSumWeightDesc {Más gustados} other {}}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/common/Pager/PagerLoadMore-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/common/Pager/PagerLoadMore-1734021423000","value":{"loadMore":"Mostrar más"},"localOverride":false},"CachedAsset:text:es_ES-components/messages/MessageView/MessageViewInline-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-components/messages/MessageView/MessageViewInline-1734021423000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anónimo","place":"Lugar {bylineBoard}","gotoParent":"Ir al padre {name}"},"localOverride":false},"CachedAsset:text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000":{"__typename":"CachedAsset","id":"text:es_ES-shared/client/components/nodes/NodeIcon-1734021423000","value":{"contentType":"Tipo de contenido {style, select, FORUM {Foro} BLOG {Blog} TKB {Base de conocimiento} IDEA {Ideas} OCCASION {Eventos} other {}} icono"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"caracteristicas-servicios","messageSubject":"¿cómo-accedo-al-libro-de-reclamaciones-virtual","messageId":"54647"},"buildId":"w31i-CTuzjXSDLMA_Au1d","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"claroperu","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}
