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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"289","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:73184":{"__typename":"Conversation","id":"conversation:73184","topic":{"__typename":"ForumTopicMessage","uid":73184},"lastPostingActivityTime":"2022-07-20T14:59:53.724-05:00","solved":true},"Category:category:otros-servicios-claro":{"__typename":"Category","id":"category:otros-servicios-claro","displayId":"otros-servicios-claro"},"Forum:board:aplicaciones-claro":{"__typename":"Forum","id":"board:aplicaciones-claro","displayId":"aplicaciones-claro","nodeType":"board","conversationStyle":"FORUM","title":"Otras aplicaciones Claro","shortTitle":"Otras aplicaciones Claro","parent":{"__ref":"Category:category:otros-servicios-claro"}},"User:user:144019":{"__typename":"User","uid":144019,"login":"Dracky","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:144019"},"ForumTopicMessage:message:73184":{"__typename":"ForumTopicMessage","subject":"No puedo ingresar a mi correo iClaro","conversation":{"__ref":"Conversation:conversation:73184"},"id":"message:73184","revisionNum":3,"uid":73184,"depth":0,"board":{"__ref":"Forum:board:aplicaciones-claro"},"author":{"__ref":"User:user:144019"},"metrics":{"__typename":"MessageMetrics","views":1389},"postTime":"2022-01-13T23:32:15.995-05:00","lastPublishTime":"2022-07-20T14:59:53.724-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas noches, tengo problemas para ingresar a mi correo iClaro desde hace 3 días. Ya probé por el app, por el navegador y nada, ¿qué puedo hacer? ¿A quién debo reportar esta incidencia? \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"207","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:70226":{"__typename":"Conversation","id":"conversation:70226","topic":{"__typename":"ForumTopicMessage","uid":70226},"lastPostingActivityTime":"2022-07-16T14:18:04.509-05:00","solved":true},"User:user:138171":{"__typename":"User","uid":138171,"login":"Jonathancg22","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:138171"},"ForumTopicMessage:message:70226":{"__typename":"ForumTopicMessage","subject":"¿Cómo accedo a HBO Max?","conversation":{"__ref":"Conversation:conversation:70226"},"id":"message:70226","revisionNum":4,"uid":70226,"depth":0,"board":{"__ref":"Forum:board:Mi-Claro"},"author":{"__ref":"User:user:138171"},"metrics":{"__typename":"MessageMetrics","views":8923},"postTime":"2021-09-01T23:18:15.832-05:00","lastPublishTime":"2022-07-16T14:18:04.509-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas noches, yo tengo el paquete HBO en mi Claro TV, pero quiero acceder a HBO Max, pero al querer configurarlo con mi proveedor de Claro TV me pide un email, coloco con el que estoy inscrito en la Comunidad Claro pero no acepta, ¿qué puedo hacer? 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"62","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:72453":{"__typename":"Conversation","id":"conversation:72453","topic":{"__typename":"ForumTopicMessage","uid":72453},"lastPostingActivityTime":"2022-07-09T09:46:18.471-05:00","solved":true},"Forum:board:claro-club-puntos":{"__typename":"Forum","id":"board:claro-club-puntos","displayId":"claro-club-puntos","nodeType":"board","conversationStyle":"FORUM","title":"ClaroClub","shortTitle":"ClaroClub","parent":{"__ref":"Category:category:otros-servicios-claro"}},"User:user:59149":{"__typename":"User","uid":59149,"login":"ALIKAZAN","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:59149"},"ForumTopicMessage:message:72453":{"__typename":"ForumTopicMessage","subject":"¿Cómo accedo a la Cuponera Claro?","conversation":{"__ref":"Conversation:conversation:72453"},"id":"message:72453","revisionNum":4,"uid":72453,"depth":0,"board":{"__ref":"Forum:board:claro-club-puntos"},"author":{"__ref":"User:user:59149"},"metrics":{"__typename":"MessageMetrics","views":999},"postTime":"2021-12-01T12:56:33.174-05:00","lastPublishTime":"2022-07-09T09:46:18.471-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Cuando ingreso a este link: http://cuponera.claro.com.pe/ no sirve. ¿Cómo accedo a mi cuponera desde la web de Claro Club? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"129","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:71810":{"__typename":"Conversation","id":"conversation:71810","topic":{"__typename":"ForumTopicMessage","uid":71810},"lastPostingActivityTime":"2022-07-05T13:53:14.574-05:00","solved":true},"User:user:83090":{"__typename":"User","uid":83090,"login":"Hermes_13","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:83090"},"ForumTopicMessage:message:71810":{"__typename":"ForumTopicMessage","subject":"¿Por qué en Claro Video no consigo acceder a la promoción de 24 meses gratis?","conversation":{"__ref":"Conversation:conversation:71810"},"id":"message:71810","revisionNum":3,"uid":71810,"depth":0,"board":{"__ref":"Forum:board:claro-video"},"author":{"__ref":"User:user:83090"},"metrics":{"__typename":"MessageMetrics","views":1498},"postTime":"2021-11-07T07:39:30.668-05:00","lastPublishTime":"2022-07-05T13:53:14.574-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Sucede que no tengo acceso a la promoción de 24 meses gratis, soy cliente postpago con el plan Max 55.90 desde el 16 de octubre y hasta este momento no disfruto de esa promoción por el cual fue uno de los motivos que cambié a esta empresa de telecomunicaciones. Al principio cuando me registré todo bien, luego al cabo de unos días de pronto ya no tuve acceso. Solo aparece una ventana de indicación para los 24 meses gratis, le hago clic y me aparecen 2 resultados, mi número y código promocional. Al ir por mi número aparece pagar una cuota de 22 soles, sin tener acceso a los 24 meses que se me prometió en el contrato. Una solución porque el 123 no me la da. Gracias. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"679","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:71675":{"__typename":"Conversation","id":"conversation:71675","topic":{"__typename":"ForumTopicMessage","uid":71675},"lastPostingActivityTime":"2022-07-04T14:27:03.317-05:00","solved":true},"User:user:141195":{"__typename":"User","uid":141195,"login":"Shenpai","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:141195"},"ForumTopicMessage:message:71675":{"__typename":"ForumTopicMessage","subject":"Ipv6 sin acceso a la red","conversation":{"__ref":"Conversation:conversation:71675"},"id":"message:71675","revisionNum":3,"uid":71675,"depth":0,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"author":{"__ref":"User:user:141195"},"metrics":{"__typename":"MessageMetrics","views":4026},"postTime":"2021-10-31T00:06:40.750-05:00","lastPublishTime":"2022-07-04T14:27:03.317-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola, bueno tengo un problema de conectividad ipv6 sin acceso a la red. Resulta que esta descripción en las propiedades de la conexión a la red, aparece en todas las conexiones de todos los dispositivos, intenté configurar la ipv6 de muchas formas en mi computadora y sigue igual. Cuando conecto el cable ethernet a la pc, el internet es increíblemente lento o directamente no logra ninguna conexión. Ahora bien, el internet en otros dispositivos funciona perfecto, excepto a la hora de conectarse a algún servidor de algún juego que cuando va lento me hace pensar que se trata de alguna mala configuración en la red de internet que no puedo configurar manualmente. También pensé que el problema podría ser mi computadora ya que hace 3 semanas la arreglé y es cuando comencé a tener el problema, decidí formatearla e instalar los drivers desde 0, y el problema sigue siendo el mismo, \"conectividad ipv6 sin acceso a la red\", quisiera saber si al llamar a servicio al cliente puedo pedir que me reinicien la configuración de toda la red de internet a 0, solo para asegurarme de que ese no sea el problema, ya que yo no puedo hacerlo y tampoco sabría cómo hacerlo. Gracias. \n 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qué no puedo ingresar a Mi Claro desde la app?","conversation":{"__ref":"Conversation:conversation:71218"},"id":"message:71218","revisionNum":4,"uid":71218,"depth":0,"board":{"__ref":"Forum:board:Mi-Claro"},"author":{"__ref":"User:user:119946"},"metrics":{"__typename":"MessageMetrics","views":3325},"postTime":"2021-10-16T22:04:43.007-05:00","lastPublishTime":"2022-06-30T16:45:40.889-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" No puedo ingresar a la app de Mi Claro, me dice en la casilla de DNI que no soy cliente. \n \n Cuando trato de registrarme me dice que ya hay un usuario creado con el documento y al colocar la opción de \" Olvidaste la contraseña\" me aparece un mensaje que ocurrió un error. \n \n Cabe mencionar que en la página web desde mi navegador de mi celular si me deja entrar, pero no me aparece ningún servicio. 😢 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1,2 milVistas0me gusta3Comentarios
