Discusión del foro

Conanvg

Principiante

22-12-2021

Resuelto

Quiero activar los 24 meses de Claro Video y no me lo permite

Al poner mi número me sale que está vinculada a otra cuenta.

acceso

claro video

problemas

1 Respuesta

rcml1980
Leyenda
22-12-2021
Hola Conanvg

Te invito a que como descarte trates de recuperar la contraseña a través del siguiente enlace: https://www.clarovideo.com/peru/reminder

Es posible que se trate de un error en el sistema de algún cliente titular que se registró con este número hace mucho tiempo y no fue desactivado o eliminado correctamente.

Por experiencia personal te sugiero puedas contactarte con un asesor a través del ClaroBot para que puedan ayudarte y validar la información de tu número y correo electrónico registrado, quizás necesita ser actualizado.

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Quiero activar los 24 meses de Claro Video y no me lo permite","moderationData":{"__ref":"ModerationData:moderation_data:72766"},"body":"

Hola Conanvg

Te invito a que como descarte trates de recuperar la contraseña a través del siguiente enlace: https://www.clarovideo.com/peru/reminder

Es posible que se trate de un error en el sistema de algún cliente titular que se registró con este número hace mucho tiempo y no fue desactivado o eliminado correctamente.

Por experiencia personal te sugiero puedas contactarte con un asesor a través del ClaroBot para que puedan ayudarte y validar la información de tu número y correo electrónico registrado, quizás necesita ser actualizado.

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