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alshhh
Principiante
09-07-2023
Resuelto

¿Cómo habilitar la opción para recibir mensajes?

Hola buenos días.

Sucede que desde hace unas semanas no he podido recibir llamadas ni mensajes, creí que era cosa del chip, así que hice reposición de chip. El problema continuo así que fui al Centro de Claro para recibir ayuda. Me dijeron que tenía bloqueada/desactivada el desvío de llamadas y que debían de colocar códigos para habilitar esta opción, dándome un plazo de 48 horas para las respuestas. Así que llego a mi casa para investigar sobre eso y tuve que introducir unos códigos imei y configurar la aplicación de teléfono para habilitar o activar eso.
Pude activar las llamadas y ya funciona. El problema es que para los mensajes aún persiste el problema, y por eso recurro a ustedes si tienen alguna ayuda al respecto.
Busque por internet pero apenas logre enviar mensajes, pero no puedo recibir mensajes SMS.
Cabe aclarar que solo me pasa con el chip Claro, con otras empresas funciona con normalidad.

mensajes
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habilitar la opción para recibir mensajes?","id":"message:80477","revisionNum":4,"repliesCount":3,"author":{"__ref":"User:user:160156"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:SMS"},"conversation":{"__ref":"Conversation:conversation:80477"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:80477"},"body":"

Hola buenos días.

\n

Sucede que desde hace unas semanas no he podido recibir llamadas ni mensajes, creí que era cosa del chip, así que hice reposición de chip. El problema continuo así que fui al Centro de Claro para recibir ayuda. Me dijeron que tenía bloqueada/desactivada el desvío de llamadas y que debían de colocar códigos para habilitar esta opción, dándome un plazo de 48 horas para las respuestas. Así que llego a mi casa para investigar sobre eso y tuve que introducir unos códigos imei y configurar la aplicación de teléfono para habilitar o activar eso.
Pude activar las llamadas y ya funciona. El problema es que para los mensajes aún persiste el problema, y por eso recurro a ustedes si tienen alguna ayuda al respecto.
Busque por internet pero apenas logre enviar mensajes, pero no puedo recibir mensajes SMS.
Cabe aclarar que solo me pasa con el chip Claro, con otras empresas funciona con normalidad.

","body@stringLength":"943","rawBody":"

Hola buenos días.

\n

Sucede que desde hace unas semanas no he podido recibir llamadas ni mensajes, creí que era cosa del chip, así que hice reposición de chip. El problema continuo así que fui al Centro de Claro para recibir ayuda. Me dijeron que tenía bloqueada/desactivada el desvío de llamadas y que debían de colocar códigos para habilitar esta opción, dándome un plazo de 48 horas para las respuestas. Así que llego a mi casa para investigar sobre eso y tuve que introducir unos códigos imei y configurar la aplicación de teléfono para habilitar o activar eso.
Pude activar las llamadas y ya funciona. El problema es que para los mensajes aún persiste el problema, y por eso recurro a ustedes si tienen alguna ayuda al respecto.
Busque por internet pero apenas logre enviar mensajes, pero no puedo recibir mensajes SMS.
Cabe aclarar que solo me pasa con el chip Claro, con otras empresas funciona con normalidad.

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El problema continuo así que fui al 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¿Cómo habilitar la opción para recibir mensajes?","moderationData":{"__ref":"ModerationData:moderation_data:80480"},"body":"

Amigo tendras que configurar manualmente

 

 

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Hola alshhh 

\n

 

\n

Si estás presentando problemas con la configuración para tu chip Claro. Envía gratis un SMS al 777 con la letra A para que te lleguen nuevamente, recuerda debes Revisar y Aceptar las configuraciones que te llegaron como notificación.

\n

 

\n

Si sigues presentando problemas con la opción de recibir mensajes, contáctate con un asesor a través de ClaroBot para que puedan ayudarte, quizás te encuentras en la Black List y no tienes habilitado ciertas opciones de SVA como por ejemplo el envío y recepción de mensajes, etc.

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Hola por que no llega mi notificación de llamadas caundo mi cel eata apagado 

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