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Pam9
Principiante
03-04-2024
Resuelto

Por qué me cobran un recibo cuando mi servicio estaba suspendido

Buenas tardes

Deseo saber por qué a pesar de estar suspendido mi línea por no pagar, me cobran recibos sin haber usado el servicio.

Gracias

facturación

1 Respuesta

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  • Avatar de Zake01
    Zake01
    Leyenda
    04-04-2024

    Hola

     

    Si tu servicio fue suspendido no te deberían de facturar ningún importe por servicio, salvo que tengas una deuda pendiente de pagar, revisa el detalle de la fecha en la que te están facturando el servicio, lo puedes revisar tú mismo desde Mi Claro app, si a pesar de ello no estás de acuerdo con lo indicado en tu facturación te recomiendo comunicarte con un asesor a través de ClaroBot para que pueda explicarte los importes facturados.

     

     

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Buenas tardes

\n

Deseo saber por qué a pesar de estar suspendido mi línea por no pagar, me cobran recibos sin haber usado el servicio.

\n

Gracias

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Buenas tardes

\n

Deseo saber por qué a pesar de estar suspendido mi línea por no pagar, me cobran recibos sin haber usado el servicio.

\n

Gracias

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Por qué me cobran un recibo cuando mi servicio estaba suspendido","moderationData":{"__ref":"ModerationData:moderation_data:82606"},"body":"

Hola

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\n

Si tu servicio fue suspendido no te deberían de facturar ningún importe por servicio, salvo que tengas una deuda pendiente de pagar, revisa el detalle de la fecha en la que te están facturando el servicio, lo puedes revisar tú mismo desde Mi Claro app, si a pesar de ello no estás de acuerdo con lo indicado en tu facturación te recomiendo comunicarte con un asesor a través de ClaroBot para que pueda explicarte los importes facturados.

\n

 

\n

 

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