Discusión del foro

Principiante

21-02-2025

Resuelto

Existe un control de afiliaciones?

Tengo varias lineas a mi nombre y es incomodo que alguna se afilie a un servicio de cobro mensual sin un control. Hay manera de que un usuario sea administrador de otras lineas para aprobar cualquier afiliación indeseada o realizada por error?

3 Respuestas

Zake01
Leyenda
21-02-2025
Hola buenas te recomiendo que uses la aplicación Mi Claro ahí puedes ver las suscripciones que cada línea se afilié

Otro seria que pases las líneas a los usuarios que estan usando

Igualmente sugiero comunicarte con un asesor para que te brinde mayor información como se afilian sin un filtro a las suscripciones puedes hacer por Clarobot
ruri0104
Principiante
21-02-2025
Entiendo tu preocupación. Claro ofrece una solución para que puedas administrar y controlar las líneas que están a tu nombre. Se llama "Administrador de Cuentas" o "Gestor de Líneas".
Con esta función, puedes:
1. Verificar y administrar todas las líneas que están a tu nombre.
2. Aprobar o rechazar cualquier afiliación a servicios de cobro mensual.
3. Recibir notificaciones cuando se realice una afiliación o cambio en alguna de las líneas.
4. Administrar los permisos de acceso para cada línea.
Para activar esta función, debes seguir los siguientes pasos:
1. Ingresa a la aplicación Mi Claro o al sitio web de Claro.
2. Selecciona la opción "Mi cuenta" o "Gestor de Líneas".
3. Ingresa tu número de teléfono y contraseña.
4. Selecciona la opción "Administrador de Cuentas" o "Gestor de Líneas".
5. Sigue las instrucciones para activar la función.
Recuerda que debes tener acceso a la aplicación Mi Claro o al sitio web de Claro para administrar tus líneas.
Si necesitas ayuda adicional, puedes contactar al centro de atención al cliente de Claro para obtener asistencia.
Karin28
Principiante
28-02-2025
Hola, comentarte que actualmente Claro Perú no cuenta con la opción para visualizar los servicios de suscripciones, pero se puede consultar los servicios afiliados y bloquear el envío de mensajes de suscripciones, comunicándose el titular del servicio al WhatsApp de Claro 915 020 030 o con los canales autoridades ya sea 123 desde cualquier número Claro o al 0800 00 800 desde cualquier operador y solicitar la activación del Blacklist para que ya no lleguen más solicitudes de suscripciones

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Existe un control de afiliaciones?","moderationData":{"__ref":"ModerationData:moderation_data:85528"},"body":"

Hola buenas te recomiendo que uses la aplicación Mi Claro ahí puedes ver las suscripciones que cada línea se afilié

Otro seria que pases las líneas a los usuarios que estan usando

Igualmente sugiero comunicarte con un asesor para que te brinde mayor información como se afilian sin un filtro a las suscripciones puedes hacer por Clarobot

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Entiendo tu preocupación. Claro ofrece una solución para que puedas administrar y controlar las líneas que están a tu nombre. Se llama \"Administrador de Cuentas\" o \"Gestor de Líneas\".

Con esta función, puedes:

1. Verificar y administrar todas las líneas que están a tu nombre.
2. Aprobar o rechazar cualquier afiliación a servicios de cobro mensual.
3. Recibir notificaciones cuando se realice una afiliación o cambio en alguna de las líneas.
4. Administrar los permisos de acceso para cada línea.

Para activar esta función, debes seguir los siguientes pasos:

1. Ingresa a la aplicación Mi Claro o al sitio web de Claro.
2. Selecciona la opción \"Mi cuenta\" o \"Gestor de Líneas\".
3. Ingresa tu número de teléfono y contraseña.
4. Selecciona la opción \"Administrador de Cuentas\" o \"Gestor de Líneas\".
5. Sigue las instrucciones para activar la función.

Recuerda que debes tener acceso a la aplicación Mi Claro o al sitio web de Claro para administrar tus líneas.

Si necesitas ayuda adicional, puedes contactar al centro de atención al cliente de Claro para obtener asistencia.

Hola, comentarte que actualmente Claro Perú no cuenta con la opción para visualizar los servicios de suscripciones, pero se puede consultar los servicios afiliados y bloquear el envío de mensajes de suscripciones, comunicándose el titular del servicio al WhatsApp de Claro 915 020 030 o con los canales autoridades ya sea 123 desde cualquier número Claro o al 0800 00 800 desde cualquier operador y solicitar la activación del Blacklist para que ya no lleguen más solicitudes de suscripciones

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