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Idsc
Principiante
14-06-2020
Resuelto

Hice un reclamo y me notificaron infundado ¿por qué?

Buenas noches , yo en febrero hice un reclamo porque no me estaba teniendo el servicio de internet en mi móvil que adquirí en octubre del año pasado y ahora recién me llego respuesta de mi reclamo dándole como infundado , quisiera saber si alguien sabe que tengo q hacer para responder ese documento

recibos
reclamo

1 Respuesta

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    14-06-2020

    Buenos Dias.

     

    Si le han declarado infundado y no está de acuerdo con la respuesta al reclamo presentado como usuarios y titulares del servicio, le queda realizar la apelación en el link: https://www.claro.com.pe/atencion-de-reclamos/; asimismo le sugiero adjuntar pruebas o más información para que fundamenten el motivo de su reclamo.

     

    Esto será elevado a Osiptel para que el organismo resuelva como segunda instancia, esto también tiene un plazo determinado pero por el estado de emergencia será aún más.

     

    Saludos cordiales.

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Hice un reclamo y me notificaron infundado ¿por qué?","moderationData":{"__ref":"ModerationData:moderation_data:47019"},"body":"

Buenos Dias.

\n

 

\n

Si le han declarado infundado y no está de acuerdo con la respuesta al reclamo presentado como usuarios y titulares del servicio, le queda realizar la apelación en el link: https://www.claro.com.pe/atencion-de-reclamos/; asimismo le sugiero adjuntar pruebas o más información para que fundamenten el motivo de su reclamo.

\n

 

\n

Esto será elevado a Osiptel para que el organismo resuelva como segunda instancia, esto también tiene un plazo determinado pero por el estado de emergencia será aún más.

\n

 

\n

Saludos cordiales.

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