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Brad_Ramos13
Principiante
24-05-2023
Resuelto

He pagado mi recibo de Claro y 3 meses después apareció como no pagado. ¿Qué hago?

Con fecha 22 de febrero me llega el recibo de Claro correspondiente al mes de Febrero por un monto de S/. 105.00.

El día 28 de febrero realizo el pago, por lo que en recibos posteriores (marzo y abril), en el correo llega el recibo con la información explícita de que el recibo correspondiente al mes de febrero ha sido pagado (adjunto capturas).

Sin embargo, hoy 23 de mayo, me han suspendido el servicio por, supuestamente, falta de pago, al llamar me dicen que es porque el recibo del mes de febrero no se ha pagado y la misma información se verifica en "Mi Claro".

Es decir que, mágicamente, Claro decidió dar por no pagado mi recibo correspondiente al mes de febrero, o sea dos meses después y además optan por suspenderme el servicio aduciendo falta de pago, lo cual no tiene sentido ya que, como pueden ver en las capturas, el mismo Claro daba por pagado el mes de febrero. 

¿Qué hago? Ya presenté mi reclamo a Claro pero no tengo servicio, perjudican mi trabajo ya que hago remoto y estoy considerando seriamente elevar el reclamo a Osiptel e Indecopi, esta situación es una completa falta de respeto. (Obviamente pagar el recibo no tiene sentido ya que sería aceptar que, evidentemente dicho pago nunca se efectuó).

1 Respuesta

  • Hola Brad_Ramos13, recuerda que aquí en la Comunidad todos somos clientes como tú, dónde nos ayudamos de acuerdo a nuestra propia experiencia personal con el servicio contratado.

     

    Que lamentable que estés pasando por estos inconvenientes respecto al pago de tu servicio, quizás al momento de realizar el pago se estaban presentando problemas con la pasarela de pagos.

     

    Yo te recomendaría que esperes la respuesta de tu reclamo presentado, porque es la única forma en la que te pueden dar solución y validar toda la información de tus pagos, quizás tu reclamo no lo presentaste por facturación para que esta falta de pago se congelé hasta que sea resuelto el reclamo.

     

    Verifica el estado de tus pagos con la ayuda del App Mi Claro, comunícate con un asesor por el ClaroBot para que puedan validar el estado de tu servicio, quizás debas presentar un nuevo reclamo por facturación a fin de que no tengas ningún recibo vencido y te activen el servicio hasta que se solucione tu reclamo.

     

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pagado mi recibo de Claro y 3 meses después apareció como no pagado. ¿Qué hago?","id":"message:79677","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:161507"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:recibos-ciclo-de-facturacion"},"conversation":{"__ref":"Conversation:conversation:79677"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:79677"},"body":"

Con fecha 22 de febrero me llega el recibo de Claro correspondiente al mes de Febrero por un monto de S/. 105.00.

El día 28 de febrero realizo el pago, por lo que en recibos posteriores (marzo y abril), en el correo llega el recibo con la información explícita de que el recibo correspondiente al mes de febrero ha sido pagado (adjunto capturas).

Sin embargo, hoy 23 de mayo, me han suspendido el servicio por, supuestamente, falta de pago, al llamar me dicen que es porque el recibo del mes de febrero no se ha pagado y la misma información se verifica en \"Mi Claro\".

Es decir que, mágicamente, Claro decidió dar por no pagado mi recibo correspondiente al mes de febrero, o sea dos meses después y además optan por suspenderme el servicio aduciendo falta de pago, lo cual no tiene sentido ya que, como pueden ver en las capturas, el mismo Claro daba por pagado el mes de febrero. 

¿Qué hago? Ya presenté mi reclamo a Claro pero no tengo servicio, perjudican mi trabajo ya que hago remoto y estoy considerando seriamente elevar el reclamo a Osiptel e Indecopi, esta situación es una completa falta de respeto. (Obviamente pagar el recibo no tiene sentido ya que sería aceptar que, evidentemente dicho pago nunca se efectuó).

","body@stringLength":"1337","rawBody":"

Con fecha 22 de febrero me llega el recibo de Claro correspondiente al mes de Febrero por un monto de S/. 105.00.

El día 28 de febrero realizo el pago, por lo que en recibos posteriores (marzo y abril), en el correo llega el recibo con la información explícita de que el recibo correspondiente al mes de febrero ha sido pagado (adjunto capturas).

Sin embargo, hoy 23 de mayo, me han suspendido el servicio por, supuestamente, falta de pago, al llamar me dicen que es porque el recibo del mes de febrero no se ha pagado y la misma información se verifica en \"Mi Claro\".

Es decir que, mágicamente, Claro decidió dar por no pagado mi recibo correspondiente al mes de febrero, o sea dos meses después y además optan por suspenderme el servicio aduciendo falta de pago, lo cual no tiene sentido ya que, como pueden ver en las capturas, el mismo Claro daba por pagado el mes de febrero. 

¿Qué hago? Ya presenté mi reclamo a Claro pero no tengo servicio, perjudican mi trabajo ya que hago remoto y estoy considerando seriamente elevar el reclamo a Osiptel e Indecopi, esta situación es una completa falta de respeto. (Obviamente pagar el recibo no tiene sentido ya que sería aceptar que, evidentemente dicho pago nunca se efectuó).

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He pagado mi recibo de Claro y 3 meses después apareció como no pagado. ¿Qué hago?","moderationData":{"__ref":"ModerationData:moderation_data:79678"},"body":"

Hola Brad_Ramos13, recuerda que aquí en la Comunidad todos somos clientes como tú, dónde nos ayudamos de acuerdo a nuestra propia experiencia personal con el servicio contratado.

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\n

Que lamentable que estés pasando por estos inconvenientes respecto al pago de tu servicio, quizás al momento de realizar el pago se estaban presentando problemas con la pasarela de pagos.

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\n

Yo te recomendaría que esperes la respuesta de tu reclamo presentado, porque es la única forma en la que te pueden dar solución y validar toda la información de tus pagos, quizás tu reclamo no lo presentaste por facturación para que esta falta de pago se congelé hasta que sea resuelto el reclamo.

\n

 

\n

Verifica el estado de tus pagos con la ayuda del App Mi Claro, comunícate con un asesor por el ClaroBot para que puedan validar el estado de tu servicio, quizás debas presentar un nuevo reclamo por facturación a fin de que no tengas ningún recibo vencido y te activen el servicio hasta que se solucione tu reclamo.

\n

 

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