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Avatar de CristianRv
CristianRv
Principiante
14-06-2020
Resuelto

¿Por qué me subieron mi plan?

Tengo plan de S/ 64.99 y este recibo me salió de más, ¿por qué motivo??

cobro errado
recibo
subir plan
  • Avatar de Dieguin
    Dieguin
    04-03-2021

    Hola hermana,

     

    Es un poco raro, sería bueno que verifiques si hiciste la consulta en este enlace: https://www.claro.com.pe/consulta-de-numero/.

     

    También sería bueno saber, ¿hace poco adquiriste tú línea? Quizás sea un tema de actualizarse nada más, de igual forma si tienes una línea activa a tu nombre y quieres validarlo o que aparezca, comunícate a través del ClaroBot para que te puedan ayudar.

     

    Dieguin

3 Respuestas

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  • Avatar de ivan1985
    ivan1985
    Leyenda
    14-06-2020

    Hola @CristianRv

     

    Mmmm, no creo que te hayan subido tu plan, imagino que algo que has realizado ha alterado la factura...

     

    Ahora, solo tú podrás saber el motivo por el cual te están cobrando de más en tu facturación, puedes ver el detalle descargando la factura desde el app de Mi Claro, aquí vas a poder ver tus últimas 6 facturaciones.

     

    Facturación Mi Claro.png

     

    En caso que no reconozcas estos importes, y sientas que es un error el cobro, aquí sí o si vas a tener que comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú.

     

    ¡Un Saludo!

    Si te ayuda la información, no olvides marcar mi respuesta como solución.

     

    • Avatar de elizabeth-pizar
      elizabeth-pizar
      Principiante
      27-08-2022

      Eso no es verdad, cuando llame a atencion al cliente me dijo que lo cambiaron por que son una empresa privada y por ser su linea ellos podian hacerlo, cambiaron a mis dos lineas, ademas me dijeron que si lo colocaban a su anterior plan, iba a tener un penalidad; ademas el joven que me atendio fue muy grosero

  • Avatar de Rofercho
    Rofercho
    Profesional
    14-06-2020

    Hola,

    Si no solicitaste cambio de plan, deberías de ponerte en contacto con Claro para que te digan el motivo o corrijan la información que te están dando.

     

    Muchas gracias.

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Tengo plan de S/ 64.99 y este recibo me salió de más, ¿por qué motivo??

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¿Por qué me subieron mi plan?","moderationData":{"__ref":"ModerationData:moderation_data:47058"},"body":"

Hola @CristianRv

\n

 

\n

Mmmm, no creo que te hayan subido tu plan, imagino que algo que has realizado ha alterado la factura...

\n

 

\n

Ahora, solo tú podrás saber el motivo por el cual te están cobrando de más en tu facturación, puedes ver el detalle descargando la factura desde el app de Mi Claro, aquí vas a poder ver tus últimas 6 facturaciones.

\n

 

\n

\"Facturación

\n

 

\n

En caso que no reconozcas estos importes, y sientas que es un error el cobro, aquí sí o si vas a tener que comunicarte con Claro, lo puedes hacer por el inbox de Facebook Claro Perú.

\n

 

\n

¡Un Saludo!

Si te ayuda la información, no olvides marcar mi respuesta como solución.

\n

 

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Eso no es verdad, cuando llame a atencion al cliente me dijo que lo cambiaron por que son una empresa privada y por ser su linea ellos podian hacerlo, cambiaron a mis dos lineas, ademas me dijeron que si lo colocaban a su anterior plan, iba a tener un penalidad; ademas el joven que me atendio fue muy grosero

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Hola,

Si no solicitaste cambio de plan, deberías de ponerte en contacto con Claro para que te digan el motivo o corrijan la información que te están dando.

 

Muchas gracias.

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