Discusión del foro

Profesional

29-04-2022

Resuelto

Haces 2 meses que no se actualizan mis Claro puntos

He pagado mis recibos de servicio y equipo celular y veo que no estoy recibiendo mis Claro puntos. En Twitter me responden que se comunicarán conmigo cuando haya una solución. Esta falla me perjudica porque con la obtención de Claro puntos podía alquilar películas, por ejemplo.

claro club

claro puntos

entrega

1 Respuesta

rcml1980
Leyenda
29-04-2022
Hola CarlosCe,

Si ya te han generado un caso o solicitud para poder solucionar el problema que presentas con la entrega de tus Claro puntos, debes esperar la respuesta del área especializada.

Te aconsejo que le hagas el seguimiento a través del ClaroBot, por ese medio me han podido ayudar.

Slds.

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perjudica...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"AcceptedSolutionMessage:message:75561"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:75555":{"__typename":"Conversation","id":"conversation:75555","solved":true,"topic":{"__ref":"ForumTopicMessage:message:75555"},"lastPostingActivityTime":"2022-04-29T09:27:19.781-05:00","lastPostTime":"2022-04-29T00:16:52.438-05:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:75555":{"__typename":"ModerationData","id":"moderation_data:75555","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:75555_4":{"__typename":"Revision","id":"revision:75555_4","lastEditTime":"2022-04-29T09:27:19.781-05:00"},"CachedAsset:theme:customTheme1-1744272852509":{"__typename":"CachedAsset","id":"theme:customTheme1-1744272852509","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Haces 2 meses que no se actualizan mis Claro puntos","moderationData":{"__ref":"ModerationData:moderation_data:75561"},"body":"

Hola CarlosCe,

Si ya te han generado un caso o solicitud para poder solucionar el problema que presentas con la entrega de tus Claro puntos, debes esperar la respuesta del área especializada.

Te aconsejo que le hagas el seguimiento a través del ClaroBot, por ese medio me han podido ayudar.

Slds.

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