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Avatar de Yeffer
Yeffer
Principiante
03-06-2021
Resuelto

¿Por qué Claro me llama preguntando por otra persona si soy el titular?

claro
llamadas
titular
  • Avatar de RAGM1507
    RAGM1507
    11-12-2019

    ¡Hola Chacalon22 !

     

    ¿Puedes compartirnos un capture de pantalla del mensaje que recibiste?

     

    De igual manera, si entiendo bien tu publicación, quieres decir que obtuviste un equipo celular por contrato, y has sido bloqueado por no pagar tu cuota mensual; te comento que el bloqueo del servicio por falta de pagos no es para el equipo, solo es para la línea.

    Asímismo informarte que si no pagas la cuota del equipo, igual se bloqueará tu servicio debido a que se incluye en la misma factura en donde se le cobra por el plan mensual contratado.

     

    Saludos!

3 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    03-06-2021

    Hola hermano,

     

    Seguramente ha sido una confusión por parte de Claro, ya que si la línea está a tu nombre no es posible que haya una segunda persona utilizando ese número. Para que te sientas seguro comunícate con un asesor a través del ClaroBot para validar tu información y hacerles mención sobre las llamadas que has recibido.

     

    Dieguin

  • Avatar de BRAHIAMS
    BRAHIAMS
    Profesional
    04-06-2021

    Lo más probable es que validaron más los datos al comunicarse, no te preocupes.

  • Avatar de Yan17
    Yan17
    Aficionado
    04-06-2021

    Hola amigo 

    Lo más probable es que se hayan confundido de cliente o haya un error en el sistema. 

     

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¿Por qué Claro me llama preguntando por otra persona si soy el titular?","moderationData":{"__ref":"ModerationData:moderation_data:67491"},"body":"

Hola hermano,

\n

 

\n

Seguramente ha sido una confusión por parte de Claro, ya que si la línea está a tu nombre no es posible que haya una segunda persona utilizando ese número. Para que te sientas seguro comunícate con un asesor a través del ClaroBot para validar tu información y hacerles mención sobre las llamadas que has recibido.

\n

 

\n

Dieguin

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Lo más probable es que validaron más los datos al comunicarse, no te preocupes.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"81","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-06-03T19:05:46.870-05:00","lastPublishTime":"2022-05-28T13:06:05.851-05:00","metrics":{"__typename":"MessageMetrics","views":2756},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Canales/category:preguntas/community:xnuvx57277board:Mi-Claro/message:67490/message:67493","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:32":{"__typename":"Rank","id":"rank:32","position":6,"name":"Aficionado","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:134265":{"__typename":"User","id":"user:134265","uid":134265,"login":"Yan17","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-06-01T23:16:23.366-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:xnuvx57277/user:134265"},"ModerationData:moderation_data:67497":{"__typename":"ModerationData","id":"moderation_data:67497","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:67497":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:134265"},"id":"message:67497","revisionNum":2,"uid":67497,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Mi-Claro"},"parent":{"__ref":"ForumTopicMessage:message:67490"},"conversation":{"__ref":"Conversation:conversation:67490"},"subject":"Re: ¿Por qué Claro me llama preguntando por otra persona si soy el titular?","moderationData":{"__ref":"ModerationData:moderation_data:67497"},"body":"

Hola amigo 

\n

Lo más probable es que se hayan confundido de cliente o haya un error en el sistema. 

\n

 

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