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deb14
Aficionado
28-05-2020
Resuelto

Reclamo de compra - Tienda on line

Buenas Tardes , Alguien sabe a qué número me puedo contactar al cual si conteste claro , he hecho un pedido hace días y no responden, ni facebook , ni sus líneas funcionan , ni el correo , por favor quisiera saber dónde puedo hablar y generar mi reclamo.

equipos
móvil
tienda claro

7 Respuestas

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  • Avatar de Dieguin
    Dieguin
    Leyenda
    28-05-2020

    Hola, Hermano.

    Tranquilo, ingresa aquí, vas a poder hacer el seguimiento de tu pedido, de igual forma, revisa tu correo en la sección de correo no deseado, allí debe estar los datos de la compra.

     

    Conoce tu pedido.png

     

    Como medida extrema, puedes comunicarte al *3334, ellos son la tienda virtual, solo para que estés más tranquilo.

     

    Un gusto ayudarte y espero se solucione.

    • Avatar de marina11
      marina11
      Principiante
      23-06-2020

      LO QUE DICES NO ES CIERTO. TE ESCRIBEN PARA QUE NO MOLESTES, NO SOLUCIONAN NADA DE NADA.

      SE CONTACTARON CONMIGO LUEGO DE 15  DÍAS.

      RECIÉN AYER ME LLAMARON, DIJERON QUE ERA UN PROBLEMA DE STOCK ¿PARA QUÉ VENDEN LO QUE NO TIENEN?

      ESO SE LLAMA ESTAFA.

       

      ME DIJERON QUE TRAÍAN MI CELULAR AYER 23 DE JUNIO Y NO VINIERON.

      HOY ME LLAMARON PARA DECIRME QUE LO TRAÍAN HOY Y TAMPOCO VINIERON.

       

      DESASTROZA LA ATENCIÓN DE CLARO.

      SON UNA VERGÜENZA DE EMPRESA.

    • Avatar de Mar37
      Mar37
      Principiante
      24-09-2020

       Buenas noches el viernes 18 compré una línea nueva con equipo y ya pague el día domingo me iban entregar pero llegué a la hora al lugar de entrada y me programaron para el día martes y la verdad estuve esperando no me llaman nada y no me entregan llamo atencion on línea no contestan porfavpr que hago me pueden ayudar o a dónde voy  hacer mi reclamo yo ya pagué

  • Avatar de sefi0712
    sefi0712
    Principiante
    29-05-2020

    hola y que novedades sobre tu pedido yo hize una compra el dia 14 de mayo  y hasta ahora no me llega y page online y visa

    • Avatar de Tonythomas
      Tonythomas
      Principiante
      10-06-2020

      Tengo el mismo problema realicé una compra el 17 de mayo y hasta hot 10 de junio nada, se comunicaron conmigo hasta en ttres oportunidades para reprogramar pero ya van tres días de la ultima reprogramación. Los numeros telefonicos simplemente se cortan al realizar la llamada , atencion al cliente me responde por correo que es por que no tienen personal en los call center, y luego 

      ponen solo te ponen el mismo texto por default, que ya derivaron tu caso. A estas alturas quiero una devolución y tampoco se como solicitarla. 

    • Avatar de marina11
      marina11
      Principiante
      23-06-2020

      YO COMPRE EL 11 DE JUNIO Y SIGO ESPERANDO.

      ME DIJERON QUE ERA PROBLEMA DE STOCK ¿PARA QUÉ VENDEN LO QUE NO TIENEN?

      ESO ES ESTAFA.

       

      AYER IBAN A VENIR Y NO VINIERON.

      HOY IBAN A VENIR Y NO VINIERON.

       

      SE BURLAN EN NUESTRA CARA.

      • Avatar de Also
        Also
        Principiante
        05-12-2020

        Buenas, disculpa que solución te dieron?, reclamaste?. Tengo el mismo problema y pienso acudir a otras instancias porque ni es posible que intenten burlarse de los usarios. 

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Buenas Tardes , Alguien sabe a qué número me puedo contactar al cual si conteste claro , he hecho un pedido hace días y no responden, ni facebook , ni sus líneas funcionan , ni el correo , por favor quisiera saber dónde puedo hablar y generar mi reclamo.

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Buenas Tardes , Alguien sabe a qué número me puedo contactar al cual si conteste claro , he hecho un pedido hace días y no responden, ni facebook , ni sus líneas funcionan , ni el correo , por favor quisiera saber dónde puedo hablar y generar mi reclamo.

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Reclamo de compra - Tienda on line","moderationData":{"__ref":"ModerationData:moderation_data:45072"},"body":"

Hola, Hermano.

\n

Tranquilo, ingresa aquí, vas a poder hacer el seguimiento de tu pedido, de igual forma, revisa tu correo en la sección de correo no deseado, allí debe estar los datos de la compra.

\n

 

\n

\"Conoce

\n

 

\n

Como medida extrema, puedes comunicarte al *3334, ellos son la tienda virtual, solo para que estés más tranquilo.

\n

 

\n

Un gusto ayudarte y espero se solucione.

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LO QUE DICES NO ES CIERTO. TE ESCRIBEN PARA QUE NO MOLESTES, NO SOLUCIONAN NADA DE NADA.

SE CONTACTARON CONMIGO LUEGO DE 15  DÍAS.

RECIÉN AYER ME LLAMARON, DIJERON QUE ERA UN PROBLEMA DE STOCK ¿PARA QUÉ VENDEN LO QUE NO TIENEN?

ESO SE LLAMA ESTAFA.

 

ME DIJERON QUE TRAÍAN MI CELULAR AYER 23 DE JUNIO Y NO VINIERON.

HOY ME LLAMARON PARA DECIRME QUE LO TRAÍAN HOY Y TAMPOCO VINIERON.

 

DESASTROZA LA ATENCIÓN DE CLARO.

SON UNA VERGÜENZA DE EMPRESA.

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 Buenas noches el viernes 18 compré una línea nueva con equipo y ya pague el día domingo me iban entregar pero llegué a la hora al lugar de entrada y me programaron para el día martes y la verdad estuve esperando no me llaman nada y no me entregan llamo atencion on línea no contestan porfavpr que hago me pueden ayudar o a dónde voy  hacer mi reclamo yo ya pagué

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hola y que novedades sobre tu pedido yo hize una compra el dia 14 de mayo  y hasta ahora no me llega y page online y visa

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Tengo el mismo problema realicé una compra el 17 de mayo y hasta hot 10 de junio nada, se comunicaron conmigo hasta en ttres oportunidades para reprogramar pero ya van tres días de la ultima reprogramación. Los numeros telefonicos simplemente se cortan al realizar la llamada , atencion al cliente me responde por correo que es por que no tienen personal en los call center, y luego 

ponen solo te ponen el mismo texto por default, que ya derivaron tu caso. A estas alturas quiero una devolución y tampoco se como solicitarla. 

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YO COMPRE EL 11 DE JUNIO Y SIGO ESPERANDO.

ME DIJERON QUE ERA PROBLEMA DE STOCK ¿PARA QUÉ VENDEN LO QUE NO TIENEN?

ESO ES ESTAFA.

 

AYER IBAN A VENIR Y NO VINIERON.

HOY IBAN A VENIR Y NO VINIERON.

 

SE BURLAN EN NUESTRA CARA.

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Buenas, disculpa que solución te dieron?, reclamaste?. Tengo el mismo problema y pienso acudir a otras instancias porque ni es posible que intenten burlarse de los usarios. 

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