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¿Estafa?","conversation":{"__ref":"Conversation:conversation:79807"},"id":"message:79807","revisionNum":3,"uid":79807,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:161998"},"metrics":{"__typename":"MessageMetrics","views":1381},"postTime":"2023-05-31T00:15:16.982-05:00","lastPublishTime":"2023-05-31T12:19:42.776-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola \n El 24/5/2023 compré en Tienda Claro un equipo iPhone 14 Pro Max dorado 256GB + airpods pro con renovación de línea corporativa. Me llega un correo indicando que un asesor se comunicará conmigo en breve. Me contacta un asesor minutos después quien tiene toda mi información de compra como correo, detalle de pedido que hice, tienda de recojo elegida, monto de pago, etc. Me indica que en la tienda elegida de recojo no hay la opción de pago contra entrega y que debo hacer el pago desde la plataforma de PAGO EFECTIVO para lo cual me brinda un código de pago. Al ingresar el código de pago efectivo sale el nombre TIENDA CLARO y realicé pago de 6399 soles. Me indica el asesor que está listo para entrega en tienda Salaverry ese día a las 3 pm en tienda Salaverry me indica el asesor que me atiende que el equipo sólo se entrega por delivery pero me ofrece ayuda para validar mi pago y me confirma que \"mi pedido ya figura como pagado y que será entregado al día siguiente entre 9 am a 1 pm\". \n \n El jueves 25/05 me contacta 'una asesora de Tienda Claro' para indicarme que hay un envío pendiente y pago contra entrega. Le indico que ya hice el pago y me pide que mande las pruebas del pago para lo cual me indica un correo @a365.com.pe. Finalmente me llama al día siguiente para decirme que lo siente que no puede validar mi pago y que además \"mi pedido fue cancelado porque no respondí a las llamadas telefónicas que me hicieron\" cosa que es totalmente falso. \n \n Estoy viviendo el suplicio de no entender qué pasó con mi pedido y mi pago, he intentado comunicarme al correo autorizado, línea corporativa, tienda claro en línea, tienda física, todos los canales y sólo me dicen que nadie tiene información de mi pedido y mucho menos me ofrecen alguna solución \n \n ¿Les ha pasado algo similar? ?Es que acaso Claro es parte de algún sistema de estafa? \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1928","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:82782":{"__typename":"Conversation","id":"conversation:82782","topic":{"__typename":"ForumTopicMessage","uid":82782},"lastPostingActivityTime":"2024-05-02T12:06:06.740-05:00","solved":true},"User:user:172594":{"__typename":"User","uid":172594,"login":"IKE123chvz","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:172594"},"ForumTopicMessage:message:82782":{"__typename":"ForumTopicMessage","subject":"Compra en línea","conversation":{"__ref":"Conversation:conversation:82782"},"id":"message:82782","revisionNum":2,"uid":82782,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:172594"},"metrics":{"__typename":"MessageMetrics","views":312},"postTime":"2024-04-30T10:47:07.684-05:00","lastPublishTime":"2024-05-02T12:06:06.740-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hace una semana hice la compra de un equipo en la tienda claro, hasta el día viernes no tuve comunicación, el día de ayer me llamaron y dijeron que tenía que agregar el costo de 20 soles más porque no tenían cobertura, luego el día de hoy me llaman y me dicen que tengo que agregar 300 soles más porque donde voy a recoger el equipo esta así me mencionan. \n ¿Dónde puedo hacer la queja correspondiente? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"410","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:79996":{"__typename":"Conversation","id":"conversation:79996","topic":{"__typename":"ForumTopicMessage","uid":79996},"lastPostingActivityTime":"2023-08-14T08:56:24.245-05:00","solved":true},"ForumTopicMessage:message:79996":{"__typename":"ForumTopicMessage","subject":"Compré y pagué equipo pero Claro no me da razón de mi pedido y no me hacen caso","conversation":{"__ref":"Conversation:conversation:79996"},"id":"message:79996","revisionNum":2,"uid":79996,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:161998"},"metrics":{"__typename":"MessageMetrics","views":1684},"postTime":"2023-06-12T21:49:50.644-05:00","lastPublishTime":"2023-06-13T11:07:07.245-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Escribí hace unos días mi caso y figura como \"RESUELTO\" cuando de ninguna manera está resuelto ya que CLARO no se pone en contacto conmigo ni me dan razón de los 6400 soles que he pagado. Resumo mi caso a continuación... \n \n Hola \n El 24/5/2023 compré en Tienda Claro un equipo iPhone 14 Pro Max dorado 256GB + airpods pro con renovación de línea corporativa. Me llega un correo indicando que un asesor se comunicará conmigo en breve. Me contacta un asesor minutos después quien tiene toda mi información de compra como correo, detalle de pedido que hice, tienda de recojo elegida, monto de pago, etc. Me indica que en la tienda elegida de recojo no hay la opción de pago contra entrega y que debo hacer el pago desde la plataforma de PAGO EFECTIVO para lo cual me brinda un código de pago. Al ingresar el código de pago efectivo sale el nombre TIENDA CLARO y realicé pago de 6399 soles. Me indica el asesor que está listo para entrega en tienda Salaverry ese día a las 3 pm en tienda Salaverry me indica el asesor que me atiende que el equipo sólo se entrega por delivery pero me ofrece ayuda para validar mi pago y me confirma que \"mi pedido ya figura como pagado y que será entregado al día siguiente entre 9 am a 1 pm\". \n \n El jueves 25/05 me contacta 'una asesora de Tienda Claro' para indicarme que hay un envío pendiente y pago contra entrega. Le indico que ya hice el pago y me pide que mande las pruebas del pago para lo cual me indica un correo @a365.com.pe. Finalmente me llama al día siguiente para decirme que lo siente que no puede validar mi pago y que además \"mi pedido fue cancelado porque no respondí a las llamadas telefónicas que me hicieron\" cosa que es totalmente falso. \n \n Estoy viviendo el suplicio de no entender qué pasó con mi pedido y mi pago, he intentado comunicarme al correo autorizado, línea corporativa, tienda claro en línea, tienda física, todos los canales y sólo me dicen que nadie tiene información de mi pedido y mucho menos me ofrecen alguna solución \n \n ¿Les ha pasado algo similar? ?Es que acaso Claro es parte de algún sistema de estafa? \n 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al intentar registrar mi tarjeta de crédito","conversation":{"__ref":"Conversation:conversation:80625"},"id":"message:80625","revisionNum":3,"uid":80625,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:163821"},"metrics":{"__typename":"MessageMetrics","views":654},"postTime":"2023-07-29T11:55:53.708-05:00","lastPublishTime":"2023-07-31T15:21:33.167-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"13","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:78960":{"__typename":"Conversation","id":"conversation:78960","topic":{"__typename":"ForumTopicMessage","uid":78960},"lastPostingActivityTime":"2023-02-28T17:23:40.665-05:00","solved":true},"User:user:159239":{"__typename":"User","uid":159239,"login":"Galaxy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:159239"},"ForumTopicMessage:message:78960":{"__typename":"ForumTopicMessage","subject":"Delivery defectuoso","conversation":{"__ref":"Conversation:conversation:78960"},"id":"message:78960","revisionNum":3,"uid":78960,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:159239"},"metrics":{"__typename":"MessageMetrics","views":872},"postTime":"2023-02-24T17:04:00.566-05:00","lastPublishTime":"2023-02-28T17:23:40.665-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Buenas tardes, solicite una línea nueva en plan max ilimitado 69.90 me enviaron un motorizado en la tarde del día 24/02 y me dieron solo la tarjeta sim tomaron la huella y se fue el motorizado el caso es que dicha tarjeta no traía ni la bolsa protectora ni se reflejaba el número del chip nada solo la tarjeta desglosable nada más ¿hay forma de hacer una queja o es que ahora son así?, y al comunicarme por wsp indican que \"no dan bolsa porque Claro es una empresa ecoamigable\" ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"485","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:77834":{"__typename":"Conversation","id":"conversation:77834","topic":{"__typename":"ForumTopicMessage","uid":77834},"lastPostingActivityTime":"2022-11-02T10:32:29.039-05:00","solved":true},"User:user:155773":{"__typename":"User","uid":155773,"login":"PST120","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:155773"},"ForumTopicMessage:message:77834":{"__typename":"ForumTopicMessage","subject":"PÉSIMO SERVICIO POST VENTA WEB","conversation":{"__ref":"Conversation:conversation:77834"},"id":"message:77834","revisionNum":3,"uid":77834,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:155773"},"metrics":{"__typename":"MessageMetrics","views":759},"postTime":"2022-10-30T12:20:55.850-05:00","lastPublishTime":"2022-11-02T10:32:29.039-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Compre equipo para renovación el 28 octubre, me llamaron, me cobraron por web la cuota del equipo, me programaron entrega el 29 octubre, me quede en mi casa como tonta, nunca me llamaron ni vinieron, estamos 30 octubre 12:17 pm, he llamado 6 veces al 123, *3334, 080000200, etc he pedido con jefes, supervisores, atención al cliente NO HAY JEFES DE AREA, se mandan solos, NADIE SOLUCIONA me indican: le voy a HACER EL FAVOR de insistir.. Es en serio? A mí solo tráiganme el equipo y HAGANSE UN FAVOR Y VOTEN A TODOS ESTOS INEPTOS!! Para cuando el equipo?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"557","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:77190":{"__typename":"Conversation","id":"conversation:77190","topic":{"__typename":"ForumTopicMessage","uid":77190},"lastPostingActivityTime":"2022-09-09T12:44:39.371-05:00","solved":true},"User:user:154119":{"__typename":"User","uid":154119,"login":"AlexandraCP14","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:154119"},"ForumTopicMessage:message:77190":{"__typename":"ForumTopicMessage","subject":"¿Cuáles son las cuentas de correo oficiales de Claro?","conversation":{"__ref":"Conversation:conversation:77190"},"id":"message:77190","revisionNum":2,"uid":77190,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:154119"},"metrics":{"__typename":"MessageMetrics","views":3772},"postTime":"2022-09-08T20:25:46.634-05:00","lastPublishTime":"2022-09-09T09:11:10.702-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hola! Quería saber si este correo es oficial de Claro: tiendaclaro@tiendaclaro.pe. Sucede que me llegó un mensaje de este correo sobre una \"compra\" realizada en la tienda web de Claro (nunca lo hice) y tengo temor a que intenten suplantar mi identidad. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"254","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:76918":{"__typename":"Conversation","id":"conversation:76918","topic":{"__typename":"ForumTopicMessage","uid":76918},"lastPostingActivityTime":"2022-08-16T17:26:35.635-05:00","solved":true},"User:user:152654":{"__typename":"User","uid":152654,"login":"K_the","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:152654"},"ForumTopicMessage:message:76918":{"__typename":"ForumTopicMessage","subject":"¿Cuánto tiempo más tengo que seguir esperando por la entrega de mi equipo?","conversation":{"__ref":"Conversation:conversation:76918"},"id":"message:76918","revisionNum":4,"uid":76918,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:152654"},"metrics":{"__typename":"MessageMetrics","views":673},"postTime":"2022-08-15T09:46:51.452-05:00","lastPublishTime":"2022-08-16T17:26:35.635-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" He comprado un equipo el 22/07 desde entonces he pasado por un calvario con la gente de Claro, todos me dicen algo distinto, hasta el punto de querer sacar más dinero. Me han dicho para entregarme el equipo, hasta me lo han programado y el delivery nunca llego. \n \n Sigo pensando que es una estafa total de Claro, a estas alturas ya es para que hayan entregado el equipo; llamo a diario y me dicen que tengo que esperar 24hrs, aquí demuestran la falta de empatía de esta gente para sus clientes, antes de comprar un equipo lean primero, no les vaya a pasar como a mí. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"581","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:76789":{"__typename":"Conversation","id":"conversation:76789","topic":{"__typename":"ForumTopicMessage","uid":76789},"lastPostingActivityTime":"2022-08-04T15:18:15.344-05:00","solved":true},"ForumTopicMessage:message:76789":{"__typename":"ForumTopicMessage","subject":"Tiempo de espera","conversation":{"__ref":"Conversation:conversation:76789"},"id":"message:76789","revisionNum":2,"uid":76789,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:152654"},"metrics":{"__typename":"MessageMetrics","views":1523},"postTime":"2022-08-04T10:35:12.036-05:00","lastPublishTime":"2022-08-04T14:31:16.731-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hice una compra de un Xiaomi 11T vía online el día viernes 22/07/22 y hasta la fecha no me hacen la entrega, necesito una solución inmediata porque ya realice el pago de mi compra. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"182","kudosSumWeight":1,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:72567":{"__typename":"Conversation","id":"conversation:72567","topic":{"__typename":"ForumTopicMessage","uid":72567},"lastPostingActivityTime":"2022-07-11T10:14:11.617-05:00","solved":true},"User:user:104093":{"__typename":"User","uid":104093,"login":"xinakelly","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:104093"},"ForumTopicMessage:message:72567":{"__typename":"ForumTopicMessage","subject":"Compré en la Tienda Claro un combo pero solo me llego un producto, ¿saben cómo reclamar?","conversation":{"__ref":"Conversation:conversation:72567"},"id":"message:72567","revisionNum":4,"uid":72567,"depth":0,"board":{"__ref":"Forum:board:Equipos"},"author":{"__ref":"User:user:104093"},"metrics":{"__typename":"MessageMetrics","views":906},"postTime":"2021-12-06T20:34:13.848-05:00","lastPublishTime":"2022-07-11T10:14:11.617-05:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Compré en la Tienda Claro un Huawei Watch GT 2 Diana B19V + Balanza Huawei Body Scale y solo recibí el reloj, me falta la balanza, ya van dos veces que me programan pero nunca llega el pedido, ¿saben qué hacer? Realicé mi reporte, libro reclamaciones y no tengo respuesta de ello. En su estado de pedido de la Tienda Claro mi pedido sale entregado pero eso no es así. 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654Vistas0me gusta1Comentario
