Quisiera saber el estado de mi pedido o en todo caso cancelar el mismo y solicitar un reembolso
Realicé una compra mediante la página web de Claro. El pedido fue realizado el día sábado 06 de junio y habiendo transcurrido las 72 horas no recibí ninguna respuesta. Traté de comunicarme incluso con los teléfonos que supuestamente nos brindan información, como el 0800 00 334 y la llamada se corta apenas marco la opción de los pedidos. El pago fue realizado con una tarjeta de crédito la cual ya ha se ha cobrado el costo del equipo y me genera un malestar e incomodidad terrible puesto que compré el celular por una necesidad. Quiero saber cuándo exactamente va a llegar mi pedido o en todo caso solicitar la cancelación del mismo con un reembolso de por medio y así poder comprar un celular en otra tienda.
Tienes que analizar para que necesitas más puertos, si vas a conectar más equipos que van a tener un alto consumo, de repente no te va alcanzar con la velocidad contratada, te sugiero lo siguiente:
1. Trata de verificar la velocidad de tu internet contratado, usando esta herramienta https://www.speedtest.net/es
2. Si puedes tratar de ingresar a tu equipo que tengas como router en tu casa y verifica las conexiones existentes.
3. Cambia de contraseña frecuentemente.
4. Te sugiero que tengas tu router en un ambiente ventilado para que no recaliente.
Realicé una compra mediante la página web de Claro. El pedido fue realizado el día lunes 02 de diciembre y habiendo transcurrido las 72 horas no recibí ninguna respuesta. Traté de comunicarme incluso con los teléfonos que supuestamente nos brindan información, como el 0800 00 334 y la llamada se corta apenas marco la opción de los pedidos. El pago fue realizado con una tarjeta de debito la cual ya ha se ha cobrado el costo del equipo (cuota icial con el costo de S/. 629) y me genera un malestar e incomodidad terrible puesto que compré el celular por una necesidad. Quiero saber cuándo exactamente va a llegar mi pedido o en todo caso solicitar la cancelación del mismo con un reembolso de por medio y así poder comprar un celular en otra tienda.
Yo realice la compra el dia 28 de mayo y hasta ahora no tengo respuesta. fui a las oficinas de claro desde las 8.00am estube haciendo cola me atendieron a las 4.30pm. y me dicen que no saben nada. Enserio que ESTAFA son los de claro no devulven mi dinero ni tengo el celular. Compre un equipo gama premiun. A ti te lograron solucionar tu problema.???
Para ver el estado, ingresaaquí, vas a poder hacer el seguimiento de tu pedido, de igual forma, revisa tu correo en la sección de correo no deseado, allí debe estar los datos de la compra.
Ahora, en caso quieras cancelarlo o algo similar, puedes comunicarte al *3334, ellos son la tienda virtual, solo para que estés más tranquilo.
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Realicé una compra mediante la página web de Claro. El pedido fue realizado el día sábado 06 de junio y habiendo transcurrido las 72 horas no recibí ninguna respuesta. Traté de comunicarme incluso con los teléfonos que supuestamente nos brindan información, como el 0800 00 334 y la llamada se corta apenas marco la opción de los pedidos. El pago fue realizado con una tarjeta de crédito la cual ya ha se ha cobrado el costo del equipo y me genera un malestar e incomodidad terrible puesto que compré el celular por una necesidad. Quiero saber cuándo exactamente va a llegar mi pedido o en todo caso solicitar la cancelación del mismo con un reembolso de por medio y así poder comprar un celular en otra tienda.
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Realicé una compra mediante la página web de Claro. El pedido fue realizado el día sábado 06 de junio y habiendo transcurrido las 72 horas no recibí ninguna respuesta. Traté de comunicarme incluso con los teléfonos que supuestamente nos brindan información, como el 0800 00 334 y la llamada se corta apenas marco la opción de los pedidos. El pago fue realizado con una tarjeta de crédito la cual ya ha se ha cobrado el costo del equipo y me genera un malestar e incomodidad terrible puesto que compré el celular por una necesidad. Quiero saber cuándo exactamente va a llegar mi pedido o en todo caso solicitar la cancelación del mismo con un reembolso de por medio y así poder comprar un celular en otra tienda.
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Realicé una compra mediante la página web de Claro. El pedido fue realizado el día lunes 02 de diciembre y habiendo transcurrido las 72 horas no recibí ninguna respuesta. Traté de comunicarme incluso con los teléfonos que supuestamente nos brindan información, como el 0800 00 334 y la llamada se corta apenas marco la opción de los pedidos. El pago fue realizado con una tarjeta de debito la cual ya ha se ha cobrado el costo del equipo (cuota icial con el costo de S/. 629) y me genera un malestar e incomodidad terrible puesto que compré el celular por una necesidad. Quiero saber cuándo exactamente va a llegar mi pedido o en todo caso solicitar la cancelación del mismo con un reembolso de por medio y así poder comprar un celular en otra tienda.
Realicé una compra mediante la página web de Claro. El pedido fue realizado el día lunes 02 de diciembre y habiendo transcurrido las 72 horas no recibí ninguna respuesta. Traté de comunicarme incluso con los teléfonos que supuestamente nos brindan información, como el 0800 00 334 y la llamada se corta apenas marco la opción de los pedidos. El pago fue realizado con una tarjeta de debito la cual ya ha se ha cobrado el costo del equipo (cuota icial con el costo de S/. 629) y me genera un malestar e incomodidad terrible puesto que compré el celular por una necesidad. Quiero saber cuándo exactamente va a llegar mi pedido o en todo caso solicitar la cancelación del mismo con un reembolso de por medio y así poder comprar un celular en otra tienda.
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Yo realice la compra el dia 28 de mayo y hasta ahora no tengo respuesta. fui a las oficinas de claro desde las 8.00am estube haciendo cola me atendieron a las 4.30pm. y me dicen que no saben nada. Enserio que ESTAFA son los de claro no devulven mi dinero ni tengo el celular. Compre un equipo gama premiun. A ti te lograron solucionar tu problema.???
Yo realice la compra el dia 28 de mayo y hasta ahora no tengo respuesta. fui a las oficinas de claro desde las 8.00am estube haciendo cola me atendieron a las 4.30pm. y me dicen que no saben nada. Enserio que ESTAFA son los de claro no devulven mi dinero ni tengo el celular. Compre un equipo gama premiun. A ti te lograron solucionar tu problema.???
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Para ver el estado, ingresaaquí, vas a poder hacer el seguimiento de tu pedido, de igual forma, revisa tu correo en la sección de correo no deseado, allí debe estar los datos de la compra.
\n
\n
Ahora, en caso quieras cancelarlo o algo similar, puedes comunicarte al *3334, ellos son la tienda virtual, solo para que estés más tranquilo.
Para ver el estado, ingresaaquí, vas a poder hacer el seguimiento de tu pedido, de igual forma, revisa tu correo en la sección de correo no deseado, allí debe estar los datos de la compra.
\n
\n
Ahora, en caso quieras cancelarlo o algo similar, puedes comunicarte al *3334, ellos son la tienda virtual, solo para que estés más tranquilo.
\n
\n
Un gusto ayudarte.
\n
\n
Espero poder haberte ayudado.
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