Discusión del foro

Principiante

03-06-2020

Resuelto

Hola, ¿cómo puedo anular una compra online?

Hola, ayer por la tarde compré un celular Moto E6S, deseo anular la compra del equipo que realice online y no tengo respuesta del área. ¿Saben dónde puedo solicitar la cancelación? Porque lo pagué con tarjeta de crédito.

cancelación de compra

móvil

tienda online

4 Respuestas

Boot
Aficionado
04-06-2020
3. Cancelación de Pedido

Tu pedido será cancelado por los siguientes motivos:

Hemos tratado de contactarte al número de teléfono que ingresaste al momento de realizar tu pedido y no hemos tenido éxito.
Al momento de la entrega solicitamos tu DNI y éste no está vigente.
Al momento de la entrega no contabas con la documentación solicitada en la coordinación de entrega.
No pasaste la validación biométrica al momento de la entrega.
Hemos enviado hasta en tres (3) oportunidades tu pedido al lugar indicado pero no te hemos ubicado.
Tu dirección de entrega está fuera de nuestra cobertura de envío.
No es posible realizar el cambio de tu pedido al no existir stock del nuevo equipo y/o accesorio que solicitaste.
No apruebas al plan solicitado o mantienes deuda vigente con CLARO.
Si cancelas tu pedido.
- Pao18
  Principiante
  04-06-2020
  Nadie se comunicó conmigo amo número que empieza con 977. Deseo anular la compra ahora. ¡Cómo es posible que no se pueda!
Dieguin
Leyenda
06-06-2020
Hola hermano,

Para cancelar un pedido que ya pagaste debes comunicarte con los chicos de la Tienda Claro llamando al 0 800 00 334, por ese medio debes realizar la comunicación.

No olvides que el extorno puede tardar hasta 30 días hábiles.

Toda la info aquí: https://tiendaclaro.pe/atencion-pedidos/claro/personas

Espero haberte ayudado.

Dieguin
Miriam40
Principiante
14-05-2021
Quiero anular una compra de equipo online por favor necesito ayuda

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Discusiones Recientes

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Hola, ¿cómo puedo anular una compra online?","moderationData":{"__ref":"ModerationData:moderation_data:45824"},"body":"

3. Cancelación de Pedido

Tu pedido será cancelado por los siguientes motivos:

Hemos tratado de contactarte al número de teléfono que ingresaste al momento de realizar tu pedido y no hemos tenido éxito.
Al momento de la entrega solicitamos tu DNI y éste no está vigente.
Al momento de la entrega no contabas con la documentación solicitada en la coordinación de entrega.
No pasaste la validación biométrica al momento de la entrega.
Hemos enviado hasta en tres (3) oportunidades tu pedido al lugar indicado pero no te hemos ubicado.
Tu dirección de entrega está fuera de nuestra cobertura de envío.
No es posible realizar el cambio de tu pedido al no existir stock del nuevo equipo y/o accesorio que solicitaste.
No apruebas al plan solicitado o mantienes deuda vigente con CLARO.
Si cancelas tu pedido.

Nadie se comunicó conmigo amo número que empieza con 977. Deseo anular la compra ahora. ¡Cómo es posible que no se pueda!

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Hola hermano,

Para cancelar un pedido que ya pagaste debes comunicarte con los chicos de la Tienda Claro llamando al 0 800 00 334, por ese medio debes realizar la comunicación.

No olvides que el extorno puede tardar hasta 30 días hábiles.

Toda la info aquí: https://tiendaclaro.pe/atencion-pedidos/claro/personas

Espero haberte ayudado.

Dieguin

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Quiero anular una compra de equipo online por favor necesito ayuda

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