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Avatar de Carloscf111
Carloscf111
Principiante
29-01-2022
Resuelto

He adquirido un equipo pero cuando me llaman no escucho a la otra persona

He adquirido un equipo, pero tengo el problema que cuando me llaman no escucho a la otra persona, pero cuando yo devuelvo la llamada todo va normal, ¿quién podría brindarme ayuda sobre este inconveniente que tengo?

llamadas
móvil
problemas

4 Respuestas

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    29-01-2022

    Hola Carloscf111, te comento respecto a tu pregunta.

     

    Lo que puedes realizar es un descarte colocando tu chip en otro equipo celular, para verificar si no es un tema de desconfiguración en el equipo. También puedes resetear o reiniciar el equipo a parámetros de fábrica.

     

    Ahora, si el problema persiste después de haber realizado los descartes, lo mejor será que te contactes con un asesor a través del ClaroBot para que te deriven al área tecnológica, quizás tu servicio necesita de una actualización del sistema para que funcione correctamente.

     

    Por otro lado, en caso el problema sea con el equipo, no te preocupes porque todos los equipos adquiridos en Claro tienen una garantía de 12 meses desde su compra y lo que deberás hacer es llevarlo al área técnica en un centro de atención. 

     

    Puedes agendar una cita desde la app Mi Claro.

     

    Espero que pronto se pueda solucionar tu problema, también sería bueno que puedas indicarle a la otra persona que realice las mismas recomendaciones.

  • Avatar de RicardoNuñez
    RicardoNuñez
    Principiante
    29-01-2022

    Acércate al servicio tecnico de Claro ya que el mío tenia el mismo problema, ahi lo solucionarán.

  • Avatar de jimmyzitoo
    jimmyzitoo
    Principiante
    29-01-2022

    Problema de audio en altavoz delantero debes ir con tu garantía al servicio técnico mi claro ellos solucionaran tu problema de tu equipo móvil.

  • Avatar de Willysan_93
    Willysan_93
    Principiante
    29-01-2022

    Acércate al servicio técnico de claro o al lugar donde lo adquiriste, tu equipo aún tiene garantías es nuevo. 

     

    Dale me gusta.

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He adquirido un equipo, pero tengo el problema que cuando me llaman no escucho a la otra persona, pero cuando yo devuelvo la llamada todo va normal, ¿quién podría brindarme ayuda sobre este inconveniente que tengo?

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He adquirido un equipo, pero tengo el problema que cuando me llaman no escucho a la otra persona, pero cuando yo devuelvo la llamada todo va normal, ¿quién podría brindarme ayuda sobre este inconveniente que tengo?

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adquirido un equipo, pero tengo el problema que cuando me llaman no escucho a la otra persona, pero cuando yo devuelvo la llamada todo va normal, ¿quién podría brindarme ayuda sobre este 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He adquirido un equipo pero cuando me llaman no escucho a la otra persona","moderationData":{"__ref":"ModerationData:moderation_data:73538"},"body":"

Hola Carloscf111, te comento respecto a tu pregunta.

\n

 

\n

Lo que puedes realizar es un descarte colocando tu chip en otro equipo celular, para verificar si no es un tema de desconfiguración en el equipo. También puedes resetear o reiniciar el equipo a parámetros de fábrica.

\n

 

\n

Ahora, si el problema persiste después de haber realizado los descartes, lo mejor será que te contactes con un asesor a través del ClaroBot para que te deriven al área tecnológica, quizás tu servicio necesita de una actualización del sistema para que funcione correctamente.

\n

 

\n

Por otro lado, en caso el problema sea con el equipo, no te preocupes porque todos los equipos adquiridos en Claro tienen una garantía de 12 meses desde su compra y lo que deberás hacer es llevarlo al área técnica en un centro de atención. 

\n

 

\n

Puedes agendar una cita desde la app Mi Claro.

\n

 

\n

Espero que pronto se pueda solucionar tu problema, también sería bueno que puedas indicarle a la otra persona que realice las mismas recomendaciones.

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Acércate al servicio tecnico de Claro ya que el mío tenia el mismo problema, ahi lo solucionarán.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"99","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-01-29T14:44:58.913-05:00","lastPublishTime":"2022-07-22T18:03:18.863-05:00","metrics":{"__typename":"MessageMetrics","views":1176},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:73532/message:73539","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:144916":{"__typename":"User","id":"user:144916","uid":144916,"login":"jimmyzitoo","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-01-29T14:40:43.660-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:144916"},"ModerationData:moderation_data:73540":{"__typename":"ModerationData","id":"moderation_data:73540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:73540":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:144916"},"id":"message:73540","revisionNum":2,"uid":73540,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:73532"},"conversation":{"__ref":"Conversation:conversation:73532"},"subject":"Re: He adquirido un equipo pero cuando me llaman no escucho a la otra persona","moderationData":{"__ref":"ModerationData:moderation_data:73540"},"body":"

Problema de audio en altavoz delantero debes ir con tu garantía al servicio técnico mi claro ellos solucionaran tu problema de tu equipo móvil.

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Acércate al servicio técnico de claro o al lugar donde lo adquiriste, tu equipo aún tiene garantías es nuevo. 

\n

 

\n

Dale me gusta.

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