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Laux012
Principiante
09-04-2022
Resuelto

Cambio de titularidad porque el titular falleció

¿Cómo puedo hacer para cambiar realizar el cambio de titularidad? Extravíe mi celular y llamé para bloquear el teléfono y número.

El número lo tengo hace más 10 años y estaba a nombre de mi papá que falleció hace 1 año.

 

Quiero cambiar la titularidad pero me dicen que no se puede debido que ya perdí mi número y que no me preocupe en pagar el recibo porque no hay a quien cobrar dicho pago. Me dijeron que me retire, ¿es así como pierden a sus usuarios de tanto tiempo que pagan puntualmente sus líneas? Deseo una solución porque quiero mi número.

cambio de titularidad
número

1 Respuesta

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  • Avatar de rcml1980
    rcml1980
    Leyenda
    10-04-2022

    Hola Laux012,

     

    Antes que nada, te explico.

     

    Para realizar el cambio de titularidad, la línea debe encontrarse activa y en el caso del titular fallecido, debes acercarte de manera presencial con la partida de defunción del titular y presentar tu DNI vigente, el trámite demora 10 días útiles y recuerda que el nuevo titular también pasará evaluación crediticia.

     

    Ahora, si la línea no se encuentra activa; es decir, que ingreso a un estado de suspensión y/o baja definitiva, será imposible que lo puedas.

     

    Te recomiendo adquirir una nueva línea postpago con o sin equipo, de igual forma pasarás previamente por una evaluación crediticia.

     

    Si necesitas más información o consulta adicional puedes contactarte con un asesor a través de ClaroBot.

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¿Cómo puedo hacer para cambiar realizar el cambio de titularidad? Extravíe mi celular y llamé para bloquear el teléfono y número.

\n

El número lo tengo hace más 10 años y estaba a nombre de mi papá que falleció hace 1 año.

\n

 

\n

Quiero cambiar la titularidad pero me dicen que no se puede debido que ya perdí mi número y que no me preocupe en pagar el recibo porque no hay a quien cobrar dicho pago. Me dijeron que me retire, ¿es así como pierden a sus usuarios de tanto tiempo que pagan puntualmente sus líneas? Deseo una solución porque quiero mi número.

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¿Cómo puedo hacer para cambiar realizar el cambio de titularidad? Extravíe mi celular y llamé para bloquear el teléfono y número.

\n

El número lo tengo hace más 10 años y estaba a nombre de mi papá que falleció hace 1 año.

\n

 

\n

Quiero cambiar la titularidad pero me dicen que no se puede debido que ya perdí mi número y que no me preocupe en pagar el recibo porque no hay a quien cobrar dicho pago. Me dijeron que me retire, ¿es así como pierden a sus usuarios de tanto tiempo que pagan puntualmente sus líneas? Deseo una solución porque quiero mi número.

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Cambio de titularidad porque el titular falleció","moderationData":{"__ref":"ModerationData:moderation_data:75258"},"body":"

Hola Laux012,

\n

 

\n

Antes que nada, te explico.

\n

 

\n

Para realizar el cambio de titularidad, la línea debe encontrarse activa y en el caso del titular fallecido, debes acercarte de manera presencial con la partida de defunción del titular y presentar tu DNI vigente, el trámite demora 10 días útiles y recuerda que el nuevo titular también pasará evaluación crediticia.

\n

 

\n

Ahora, si la línea no se encuentra activa; es decir, que ingreso a un estado de suspensión y/o baja definitiva, será imposible que lo puedas.

\n

 

\n

Te recomiendo adquirir una nueva línea postpago con o sin equipo, de igual forma pasarás previamente por una evaluación crediticia.

\n

 

\n

Si necesitas más información o consulta adicional puedes contactarte con un asesor a través de ClaroBot.

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