Discusión del foro

Aficionado

02-11-2016

Resuelto

¿Puedo subir o bajar de plan teniendo contrato?

Tengo un plan 69 con un contrato de 18 meses; de los cuales tengo ya 12 meses, ¿puedo cambiar de plan ya sea por uno más alto o más bajo?

18 Respuestas

clyn
Principiante
04-10-2024
buen dia deseo dar de baja mi post pago del numero 979213900 y pasarme a prepago
Deniceci
Principiante
11-04-2024
Hola quiero migrar de plan
ARO1
Principiante
07-08-2023
NECESITO PASARME A PREPAGO, URGENTE
Lizetparedes10
Principiante
30-10-2021
¿Cómo puedo cambiar de postpago a prepago?
163
Principiante
06-05-2021
deysis
Principiante
13-06-2017
Tengo un plan de 25 soles antes era prepago, ¿cómo hago para regresar a prepago?
- Yeferl
  Aficionado
  19-06-2020
  Hola, solo debes llamar al 123, ahora están algo saturadas las líneas pero con insistencia te atenderán y si tienes posibilidades acércate de forma presencial a una agencia Claro.
  - Ka920
    Principiante
    16-07-2020
    Ya llamé pero se sierran quieren que pague penalidad como es eso ayúdenme yo no cuento con dinero es por eso q quiero migrar a prepago.
- Klezita
  Leyenda
  13-06-2017
  Hola deysis
  
  ¿Hace cuánto adquiriste el plan postpago de 25 soles?
Rodolfo2
Principiante
15-05-2017
Entonces, ¿si se cancela la línea postpago y la cambio a prepago se puede mantener el número?
- Klezita
  Leyenda
  15-05-2017
  Hola Rodolfo2
  
  Si es posible siempre y cuando hayas finalizado tu acuerdo de permanencia (en caso hayas sacado un equipo con la contratación de tu plan postpago), el tramite es migración de postpago y prepago, así mantendrías tu número, el tramite no es inmediato y lo solicitas en un Centro de Atención al Cliente de Claro.
  
  Recuerda no tener deudas pendientes en algún servicio de Claro para poder gestionar tu migración.
  
  Saludos.
  - Madeleine14
    Principiante
    02-08-2017
    Sres. Claro, ¿basta con hacer la llamada para hacer el cambio de postpago a prepago? Debido a que me encuentro fuera del país, y como ya acabo mi contrato de 12 meses, necesito pasarlo a prepago. En mi caso contaba con un plan empleado de una empresa del grupo, deje de laborar a fines de mayo.
    Agradeceré su pronta respuesta.
    
    Cordialmente,
    Madeleine
Dayanna
Profesional
13-03-2017
La migración de postpago a prepago, la puedes realizar de manera presencial en un Centro de Atención al cliente, con DNI vigente o llamando al 123 opción 2 opción 9, por favor.

Ingresando al siguiente enlace http://bit.ly/2h1F4Fn

Podrás conocer los Centros de Atención que tienen a tu disposición.

Considerando que la migración a Prepago se hace efectiva al cierre de tu ciclo de facturación. Para el día que empezaba tu ciclo se te brinde el servicio en Prepago.
JosephToño23
Leyenda
11-03-2017
¡Hola, Tirza!

Es muy fácil realizar el cambio, lo puedes hacer a través de la app Mi Claro.

Te dejo la ruta: Inicio > Plan > Migrar tu línea a prepago

Considera que la migración se realizará el último día de tu ciclo de facturación.

Saludos.

JP
- Joseao_15
  Principiante
  25-04-2021
  Cambiar de postpago claro a prepago claro
- Ka920
  Principiante
  16-07-2020
  Como puedo cambiarme de postpago a prepago
MarckTj
Profesional
10-03-2017
Hola @Tirza;

Yo tenía la misma consulta y encontré la solución CLIC AQUÍ.

Espero también resuelvas tus dudas.

Un gustazo, cuídate.

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Tengo un plan 69 con un contrato de 18 meses; de los cuales tengo ya 12 meses, ¿puedo cambiar de plan ya sea por uno más alto o más bajo?

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Tengo un plan 69 con un contrato de 18 meses; de los cuales tengo ya 12 meses, ¿puedo cambiar de plan ya sea por uno más alto o más bajo?

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Buenas tardes estimado, cuando hay un contrato de por medio puedes aumentar y/o bajar tu plan; ahora en cuestion a aumentar tu plan puedes hacerlo dependiendo del limite de credito que tenga el cliente; en cuanto a bajar tu plan si lo bajas hasta s/10.00 por ejemplo si tu plan es de 79.00 mensuales puedes bajarlo hasta uno de 69.00 con riesgo que te cobren la penalidad de por medio.

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Acepto

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Hola.

Tengo un chip Claro Max 119 y quiero migrarlo a un plan menor, ¿esta migración tiene algún costo?

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Hola, Jcmv

Si no cuentas con un acuerdo o contrato vigente, puedes realizar la migración a un plan menor sin asumir cobro de reintegro, asimismo, la migración de plan no tiene costo, debes de tener en cuenta que si cuentas con tope de consumo exacto este se desactiva al momento de la ejecución de la migración, que es un día antes de tu ciclo y puede generar adicionales, debes de tener cuidado con ello. Para tu nuevo inicio de ciclo ya estarías contando con tu nuevo plan.

Si cuentas con un acuerdo o contrato vigente, como en el caso de angela7980, ya no puedes migrar a un plan menor por la diferencia de S/.10.00, toda migración a un plan menor, con un acuerdo de por medio, hace que el titular asuma el reintegro de equipo, ello por el incumplimiento del plan contratado.

Puedes solicitar una migración de plan a través del canal de Claro Chat (http://catalogo.claro.com.pe/chat/), llamando al 123 opción 2 - 9 o acercándote a un Centro de Atención al Cliente de Claro con tu DNI.

Espero haber sido de ayuda. :)

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Hola, por favor quisiera saber, ¿si migro de un plan empresa a un plan persona sin cambiar la tarifa en más de 10 soles, tendría que pagar el reintegro del equipo? Es decir, saqué el celular con mi trabajo pero ahora me van a devolver a línea y tendría que hacer un cambio de tarifa. Mientras siga pagando lo mismo habría alguna penalidad que pagar.

Buen día estimado, si tu plan es solo chip puedes migrar sin ningún problema, pero tienes que tener en cuenta tu ciclo de facturación, por ejemplo si te ponen el saldo todos los 22 tienes que solicitar el cambio antes del 22 del siguiente mes, ahora si la línea tiene equipo de por medio solo puedes bajarlo asumiendo el costo por penalidad.

Cualquier duda que tengas escríbeme al privado.

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Hola amigo.

Puedes subir de plan a uno mayor que el tuyo sin ningún problema; sin embargo, si bajas de plan, te estarían cobrando un monto proporcional de tu acuerdo vigente. En caso tu acuerdo ya esté por finalizar, lo que podrías hacer es consultar el aproximado de la penalidad o esperar a que finalice tu contrato.

Lo que te puedo recomendar es que si vas a subir de plan, esperes a que termine tu contrato para que puedas cambiarte a un plan menor nuevamente sin asumir costos adicionales.

Te lo digo por experiencia propia, espero y la info te ayude.

¡Nos vemos!

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¿Puedo subir o bajar de plan teniendo contrato?","moderationData":{"__ref":"ModerationData:moderation_data:22521"},"body":"Anda un centro de claro y solucionado","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"37","kudosSumWeight":0,"repliesCount":0,"postTime":"2019-07-18T10:33:58.736-05:00","lastPublishTime":"2019-07-18T10:33:58.736-05:00","metrics":{"__typename":"MessageMetrics","views":3198},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:1792/message:22521","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:65314":{"__typename":"User","id":"user:65314","uid":65314,"login":"CarlapeñaBalvin","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-04-13T21:16:22.163-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:33"},"entityType":"USER","eventPath":"community:xnuvx57277/user:65314"},"ModerationData:moderation_data:19260":{"__typename":"ModerationData","id":"moderation_data:19260","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1329":{"__typename":"User","id":"user:1329","uid":1329,"login":"HAGUZ","biography":"Soy un ciudadano Limeño, todos tenemos derechos, deberes y obligaciones. http://bit.ly/2HeDJbp","registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-10-07T18:52:11.588-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/images/dS0xMzI5LTQxOTBpMTQ2RTREM0EzNUQ2MjE1Qg"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:1329"},"ForumReplyMessage:message:19260":{"__typename":"ForumReplyMessage","uid":19260,"id":"message:19260","revisionNum":1,"author":{"__ref":"User:user:65314"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"AcceptedSolutionMessage:message:1793"},"conversation":{"__ref":"Conversation:conversation:1792"},"subject":"Re: ¿Puedo subir o bajar de plan teniendo contrato?","moderationData":{"__ref":"ModerationData:moderation_data:19260"},"body":"Quiero cambiar mi olan a uno más bajo..","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"39","kudosSumWeight":0,"postTime":"2019-04-13T21:17:20.902-05:00","lastPublishTime":"2019-04-13T21:17:20.902-05:00","metrics":{"__typename":"MessageMetrics","views":3378},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:1792/message:19260","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjB8aW50LDE5MzM2LDE5MzM2","node":{"__ref":"ForumReplyMessage:message:19336"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:19336":{"__typename":"ModerationData","id":"moderation_data:19336","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:19336":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:19336","revisionNum":1,"uid":19336,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumReplyMessage:message:19260"},"conversation":{"__ref":"Conversation:conversation:1792"},"subject":"Re: ¿Puedo subir o bajar de plan teniendo contrato?","moderationData":{"__ref":"ModerationData:moderation_data:19336"},"body":"

CarlapeñaBalvin Todo cambio de plan puede hacerse por mi claro ingresando al siguiente enlace:bit.ly/2jwDhPS

La contratación del plan elegido está sujeto a evaluación crediticia y se hará efectivo el último día del ciclo de facturación. Recordar que se mantendrá el tope de consumo del plan actual y tendrá desactivo el servicio Sin Frontera.

Nos contactaremos contigo máximo en las próximas 48 horas de registrada tu solicitud.

Saludos :robotvery-happy:

CarlapeñaBalvin ha escrito:
Quiero cambiar mi olan a uno más bajo..

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Buenas tardes. He dejado de trabajar ya hace 5 meses y quiero saber si puedo reducir mi plan por uno menor. Me es muy difícil cumplir con el pago de mis recibos. He renovado mi celular recién en febrero y el plan es muy alto. Necesito ayuda urgente. Gracias.

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Yo estoy por terminar mi acuerdo de 18 meses con claro en unos días, en ese caso es posible reducir la tarifa mensual (digamos pasar del Max 99 al plan Max 49) o, ¿solo me queda migrar a otra operadora?

Amigo si es posible pero termina tu contrato por que si no te multaron así me paso ami solo me falto unas semana ipor no esperar me multaron espero haya sido de tu ayuda

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