Discusión del foro

Jlsr_sr

Profesional

27-08-2023

Resuelto

¿Puedo migrar mi línea a otro operador aun estando pagando cuotas de equipo?

portabilidad

3 Respuestas

Mirellavm
Aficionado
16-08-2022
Bueno creo que has esperado demasiado tiempo podrias presentar tu reclamo en

https://www.claro.com.pe/atencion-de-reclamos/libro-reclamaciones/

y tienen que responderte si o si
- Frank-meyli
  Principiante
  22-08-2022
  Cada vez que quiero enviar me da error
  "Lo sentimos,
  ha ocurrido un error.
  Por favor, vuelve a intentarlo en unos minutos"
  lo intente varias veces y me dice lo mismo.
jesusd23
Leyenda
15-08-2022
Hola Frank-meyli

Lamento mucho la incomodidad por el cual estás pasando, te recomiendo que te comuniques con un asesor a través del ClaroBot que se encuentra en la parte inferior derecha de la pantalla para que te brinden el soporte correspondiente del inconveniente que presentas en el servicio; debido a que en la Comunidad conseguirás respuesta de clientes como tú.

Espero que te ayuden, saludos.
BrunoMz15
Principiante
28-08-2023
No, ya que tienes un contrato de por medio, la cual solo al cumplirlo puedes optar por migrar a otro operador
BrunoMz15
Principiante
28-08-2023
No, ya que tienes un contrato de por medio, la cual solo al cumplirlo puedes optar por migrar a otro operador
rcml1980
Leyenda
28-08-2023
Hola Jlsr_sr

Claro que SI puedes portar a otro operador, pero recuerda que si aún cuentas con cuotas de equipo vigentes, al portar a otro operador se emite la totalidad de las cuotas en un solo recibo, el cual al no cancelarse en la fecha indicada, el equipo pasa a bloquearse.

Comunícate con un asesor por ClaroBot para que puedan indicarte el monto aproximado y así puedas evaluar si te conviene realizarlo o no.

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¿Puedo migrar mi línea a otro operador aun estando pagando cuotas de equipo?","moderationData":{"__ref":"ModerationData:moderation_data:80917"},"body":"

No, ya que tienes un contrato de por medio, la cual solo al cumplirlo puedes optar por migrar a otro operador

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No, ya que tienes un contrato de por medio, la cual solo al cumplirlo puedes optar por migrar a otro operador

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"111","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-28T18:03:28.306-05:00","lastPublishTime":"2023-08-28T18:03:28.306-05:00","metrics":{"__typename":"MessageMetrics","views":1885},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:80898/message:80916","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:80907":{"__typename":"ModerationData","id":"moderation_data:80907","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:80907":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:75624"},"id":"message:80907","revisionNum":2,"uid":80907,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:80898"},"conversation":{"__ref":"Conversation:conversation:80898"},"subject":"Re: ¿Puedo migrar mi línea a otro operador aun estando pagando cuotas de equipo?","moderationData":{"__ref":"ModerationData:moderation_data:80907"},"body":"

Hola Jlsr_sr

Claro que SI puedes portar a otro operador, pero recuerda que si aún cuentas con cuotas de equipo vigentes, al portar a otro operador se emite la totalidad de las cuotas en un solo recibo, el cual al no cancelarse en la fecha indicada, el equipo pasa a bloquearse.

Comunícate con un asesor por ClaroBot para que puedan indicarte el monto aproximado y así puedas evaluar si te conviene realizarlo o no.

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