Discusión del foro

Avatar de darkasael
darkasael
Principiante
01-08-2021
Resuelto

¿Cuál es el proceso para reclamar un doble cobro cuando en su sistema no figura pagado?

¿Alguien me puede ayudar?  Hoy me quisieron cobrar doble de un recibo que si pagué el día 15/07/2021, pero me dicen que tengo una mora con un recibo del 12/04/2021.

 

Al final tuve que pagarlo porque supuestamente ellos dicen que no pagué, es más, ahora quieren que les lleve el voucher de mi recibo que pagué el día 15, ¿a alguien más le pasó esto y que solución le dieron?

 

Gracias.

cobro doble
reclamo
  • Avatar de HAGUZ
    HAGUZ
    11-12-2018

    Hola,

     

    Te ha llegado ese mensaje debido a que el celular que tienes no está registrado en la operadora, quizás compraste el equipo en otro lugar que no sea un centro autorizado por Claro y las personas que te vendieron el equipo lo hayan obtenido de una dudosa procedencia, es por eso que bloquearán tu equipo.

     

    Lo que tendrías que hacer es ir a un cac de Claro y entregar el equipo o de lo contrario lo puedes mantener pero no te será útil, por eso te recomiendan que compres un nuevo equipo.

     

    Te dejo el enlace de la tienda online para que veas todas las opciones: https://tiendaclaro.pe/ 

     

    Slds.

2 Respuestas

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  • Avatar de 1v4n2021
    1v4n2021
    Leyenda
    01-08-2021

    Hola darkasael ¿qué tal?

     

    Algo similar le pasó a un amigo pero con una factura reciente, lo que yo te recomiendo que te comuniques con un asesor a través del ClaroBot, explícales tu inconveniente para que realicen una validación con tu pago y se refleje en el sistema, ese es el proceso que deben de seguir.

     

    Si tuvieras el recibo del pago que realizaste en ese momento, sería mucho mejor, pero tranqui que de todos modos ellos deben validar en su sistema.


    ¡Un Saludo!

    Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

  • Avatar de Luz38
    Luz38
    Leyenda
    02-08-2021

    Hola!!

    Si tu pago no figura debes comunicarte por el Facebook de claro inbox para que puedan generarte una validación de pago Recuerda que te van a pedir que envíes tu voucher  o tu constancia de pago. Si pese a eso no te dan solución pues generar un reclamo por cobro de servicio y esperar que te den una respuesta

     

    Saludos.

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¿Alguien me puede ayudar?  Hoy me quisieron cobrar doble de un recibo que si pagué el día 15/07/2021, pero me dicen que tengo una mora con un recibo del 12/04/2021.

\n

 

\n

Al final tuve que pagarlo porque supuestamente ellos dicen que no pagué, es más, ahora quieren que les lleve el voucher de mi recibo que pagué el día 15, ¿a alguien más le pasó esto y que solución le dieron?

\n

 

\n

Gracias.

","body@stringLength":"435","rawBody":"

¿Alguien me puede ayudar?  Hoy me quisieron cobrar doble de un recibo que si pagué el día 15/07/2021, pero me dicen que tengo una mora con un recibo del 12/04/2021.

\n

 

\n

Al final tuve que pagarlo porque supuestamente ellos dicen que no pagué, es más, ahora quieren que les lleve el voucher de mi recibo que pagué el día 15, ¿a alguien más le pasó esto y que solución le dieron?

\n

 

\n

Gracias.

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me puede ayudar?  Hoy me quisieron cobrar doble de un recibo que si pagué el día 15/07/2021, pero me dicen que tengo una mora con un recibo del 12/04/2021. \n   \n Al final tuve que 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¿Cuál es el proceso para reclamar un doble cobro cuando en su sistema no figura pagado?","moderationData":{"__ref":"ModerationData:moderation_data:69104"},"body":"

Hola darkasael ¿qué tal?

\n

 

\n

Algo similar le pasó a un amigo pero con una factura reciente, lo que yo te recomiendo que te comuniques con un asesor a través del ClaroBot, explícales tu inconveniente para que realicen una validación con tu pago y se refleje en el sistema, ese es el proceso que deben de seguir.

\n

 

\n

Si tuvieras el recibo del pago que realizaste en ese momento, sería mucho mejor, pero tranqui que de todos modos ellos deben validar en su sistema.

\n


¡Un Saludo!

Si te ayuda la información, no olvides regalarme un like y marcar mi respuesta como solución.

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Hola!!

\n

Si tu pago no figura debes comunicarte por el Facebook de claro inbox para que puedan generarte una validación de pago Recuerda que te van a pedir que envíes tu voucher  o tu constancia de pago. Si pese a eso no te dan solución pues generar un reclamo por cobro de servicio y esperar que te den una respuesta

\n

 

\n

Saludos.

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