Discusión del foro

Principiante

08-07-2016

Resuelto

¿Cómo puedo cancelar mis líneas corporativas?

Hola.

Tengo 5 líneas corporativas, de ellas uso 1 y el resto mi familia. Ahora cuento con herramienta de trabajo y es complicado tener dos teléfonos por lo que estoy pensando en quedarme con la herramienta de trabajo y anular la línea que usaba. Alguna vez me comentaron que no se puede anular una línea de plan empleado pero entonces, ¿cuál es el procedimiento a seguir?

Saludos.

2 Respuestas

ZEEC
Principiante
08-07-2016
¡Hola JuanCarlosI:

No la canceles, más adelante la puedas necesita, ¿que te parece si la suspendes o la migras a plan prepago?

Slds.

ZEEC.
claudia_alf
Leyenda
23-08-2016
¡Hola, JuanCarlosI!

Todos los clientes corporativos cuentan con su propia línea de atención al cliente. En caso desees cancelar una de tus líneas lo que te puedo sugerir es comunicarte a los siguientes medio:

- Llama al 135, desde tu celular Claro sin costo para consultas sobre servicios móviles

- Acércate a un centro de atención para que puedan hacerlo de manera presencial

Lo que también puedes hacer es convertir tu línea a prepago, así no perderías el número y si no llegas a usarla, la línea se desactivará sola en un plazo determinado.

No olvides de marcar mi respuesta como solución aceptada.

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Hola.

Saludos.

","body@stringLength":"441","rawBody":"

Hola.

Saludos.

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¿Cómo puedo cancelar mis líneas corporativas?","moderationData":{"__ref":"ModerationData:moderation_data:432"},"body":"

¡Hola JuanCarlosI:

No la canceles, más adelante la puedas necesita, ¿que te parece si la suspendes o la migras a plan prepago?

Slds.

ZEEC.

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¡Hola, JuanCarlosI!

Todos los clientes corporativos cuentan con su propia línea de atención al cliente. En caso desees cancelar una de tus líneas lo que te puedo sugerir es comunicarte a los siguientes medio:

- Llama al 135, desde tu celular Claro sin costo para consultas sobre servicios móviles

- Acércate a un centro de atención para que puedan hacerlo de manera presencial

Lo que también puedes hacer es convertir tu línea a prepago, así no perderías el número y si no llegas a usarla, la línea se desactivará sola en un plazo determinado.

No olvides de marcar mi respuesta como solución aceptada.

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