Discusión del foro

Aficionado

07-11-2016

Resuelto

¿Cómo puedo cancelar una de mis líneas postpago si tengo contrato vigente?

Buenas tardes.

Actualmente tengo dos líneas a mi nombre y quisiera cancelar una de ellas. Me gustaría saber si por cancelación de la línea me cobrarán alguna penalidad y/o algún monto como reparación.

Quedo atenta a su respuesta.

9 Respuestas

Klezita
Leyenda
08-11-2016
Hola,

Si el Plan lo sacaste con equipo o renovaste con equipo y estas dentro de los 18 meses de contrato, si debes hacer pago de una penalidad que vendría a ser = (cargo fijo x los meses restantes) + costo de descuento del equipo, asi hallaras el monto aproximado.

La información exacta te la brindarán en un Centro de Atención al Cliente. Saludos.
Klezita
Leyenda
15-05-2017
Si has cumplido tus meses de permanencia (en caso de haber contratado el plan con equipo), puedes acercarte a un Centro de Atención al Cliente de Claro y solicitar la baja definitiva del plan.

Se recomienda no tener deudas en ningún otro servicio de Claro para que puedan atender tu solicitud.

Eso es todo, saludos.
JosephToño23
Leyenda
10-11-2016
¡Qué tal HENOHINU10!

Cómo lo dice Klezita, existe una fórmula que es la siguiente:

Te dejo el ejemplo:

1. Valor del equipo (S/.799) - Pago inicial del equipo (S/.9 soles, por ejemplo) = S/.790

2. A este resultado se le multiplica el número de meses que falta pagar por el plan adquirido.

3. S/. 790 x 6 meses (ejemplo) = S/ 4740

Este resultado finalmente será dividido entre el número de meses totales del contrato (12 o 18 meses, por lo general). Ese será el monto final que se deberá pagar por la penalidad.

S/ 4740 / 18 meses (ejemplo) = S/ 263.33.

La información sobre el valor del equipo, pago inicial y cantidad de meses, la encuentras en el contrato. Ten en cuenta que si pasaste por algún estado que impida o haya impedido el uso completo del servicio (bloqueo, suspensión de línea), el acuerdo se extenderá proporcionalmente a los días de bloqueo o suspensión.

Ejemplo:

El contrato culmina este 12/12/2016, y hace un mes (o cualquier otra fecha), pasaste por un bloqueo por falta de pago durante 15 días. El efecto de este bloqueo será, que el acuerdo se extienda hasta el 27/12/2016.

Siguiendo el consejo de Klezita, puedes acudir a un medio de atención ya sea redes sociales o vía telefónica para que puedan asesorarte al respecto. Recuerda que para cancelar el servicio, deberás acudir a un centro de atención.

Espero que el dato te sirva.

Saludos,

JP
pol13
Principiante
13-01-2017
Se me perdió mi celular, quiero desactivar la línea temporalmente, ¿a qué número llamo?
- claudia_alf
  Leyenda
  13-01-2017
  Hola pol13,
  
  Si se te perdió bloquea la línea y equipo llamando al 123 desde otro celular Claro o al 0-800-00123 desde un fijo o celular de otro operador. De esta manera podrás bloquear la línea.
  
  Espero te ayude!
justo_max2018
Principiante
23-10-2018
Quiero dar de baja mi número.
lenin7
Principiante
23-10-2018
hola muy buenas tardes quisiera cancelar mi MAX INT. 29.90 (CHIP) por que no voy a poder pagar por falta de dinero.
Mirella55
Principiante
26-02-2019
Hola, ¿pudiste cortar tu línea chip 29.90?
- vicky23
  Principiante
  23-05-2020
  buenos dias que debo hacer para cancelar esta linea ya que voy a emigrar con mi otro numero el dia martes por favor

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puedo cancelar una de mis líneas postpago si tengo contrato vigente?","id":"message:1964","revisionNum":4,"repliesCount":9,"author":{"__ref":"User:user:3933"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Equipos"},"conversation":{"__ref":"Conversation:conversation:1964"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1964"},"body":"

Buenas tardes.

Actualmente tengo dos líneas a mi nombre y quisiera cancelar una de ellas. Me gustaría saber si por cancelación de la línea me cobrarán alguna penalidad y/o algún monto como reparación.

Quedo atenta a su respuesta.

","body@stringLength":"284","rawBody":"

Buenas tardes.

Actualmente tengo dos líneas a mi nombre y quisiera cancelar una de ellas. Me gustaría saber si por cancelación de la línea me cobrarán alguna penalidad y/o algún monto como reparación.

Quedo atenta a su respuesta.

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¿Cómo puedo cancelar una de mis líneas postpago si tengo contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:1965"},"body":"

Hola,

Si el Plan lo sacaste con equipo o renovaste con equipo y estas dentro de los 18 meses de contrato, si debes hacer pago de una penalidad que vendría a ser = (cargo fijo x los meses restantes) + costo de descuento del equipo, asi hallaras el monto aproximado.

La información exacta te la brindarán en un Centro de Atención al Cliente. Saludos.

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Si has cumplido tus meses de permanencia (en caso de haber contratado el plan con equipo), puedes acercarte a un Centro de Atención al Cliente de Claro y solicitar la baja definitiva del plan.

Se recomienda no tener deudas en ningún otro servicio de Claro para que puedan atender tu solicitud.

Eso es todo, saludos.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-05-15T11:24:51.664-05:00","lastPublishTime":"2020-02-06T16:36:06.674-05:00","metrics":{"__typename":"MessageMetrics","views":89611},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:Equipos/message:1964/message:6010","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:211":{"__typename":"User","id":"user:211","uid":211,"login":"JosephToño23","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-14T12:02:19.799-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:211"},"ModerationData:moderation_data:2030":{"__typename":"ModerationData","id":"moderation_data:2030","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:2030":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:211"},"id":"message:2030","revisionNum":5,"uid":2030,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Equipos"},"parent":{"__ref":"ForumTopicMessage:message:1964"},"conversation":{"__ref":"Conversation:conversation:1964"},"subject":"Re: ¿Cómo puedo cancelar una de mis líneas postpago si tengo contrato vigente?","moderationData":{"__ref":"ModerationData:moderation_data:2030"},"body":"

¡Qué tal HENOHINU10!

Cómo lo dice Klezita, existe una fórmula que es la siguiente:

Te dejo el ejemplo:

1. Valor del equipo (S/.799) - Pago inicial del equipo (S/.9 soles, por ejemplo) = S/.790

2. A este resultado se le multiplica el número de meses que falta pagar por el plan adquirido.

3. S/. 790 x 6 meses (ejemplo) = S/ 4740

Este resultado finalmente será dividido entre el número de meses totales del contrato (12 o 18 meses, por lo general). Ese será el monto final que se deberá pagar por la penalidad.

S/ 4740 / 18 meses (ejemplo) = S/ 263.33.

La información sobre el valor del equipo, pago inicial y cantidad de meses, la encuentras en el contrato. Ten en cuenta que si pasaste por algún estado que impida o haya impedido el uso completo del servicio (bloqueo, suspensión de línea), el acuerdo se extenderá proporcionalmente a los días de bloqueo o suspensión.

Ejemplo:

El contrato culmina este 12/12/2016, y hace un mes (o cualquier otra fecha), pasaste por un bloqueo por falta de pago durante 15 días. El efecto de este bloqueo será, que el acuerdo se extienda hasta el 27/12/2016.

Siguiendo el consejo de Klezita, puedes acudir a un medio de atención ya sea redes sociales o vía telefónica para que puedan asesorarte al respecto. Recuerda que para cancelar el servicio, deberás acudir a un centro de atención.

Espero que el dato te sirva.

Saludos,

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Se me perdió mi celular, quiero desactivar la línea temporalmente, ¿a qué número llamo?

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Hola pol13,

Si se te perdió bloquea la línea y equipo llamando al 123 desde otro celular Claro o al 0-800-00123 desde un fijo o celular de otro operador. De esta manera podrás bloquear la línea.

Espero te ayude!

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Quiero dar de baja mi número.

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hola muy buenas tardes quisiera cancelar mi MAX INT. 29.90 (CHIP) por que no voy a poder pagar por falta de dinero.

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Hola, ¿pudiste cortar tu línea chip 29.90?

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buenos dias que debo hacer para cancelar esta linea ya que voy a emigrar con mi otro numero el dia martes por favor

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