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StvQsp
Principiante
09-16-2024
Resuelto

Suscripción Claro Video

Hola, yo soy cliente Claro de internet y telefonía fija y línea móvil prepago, el día de hoy abrí/accedí a la app Claro video con un correo que no usaba hace tiempo (2020, cuándo era línea postpago) ...
  • Avatar de Zake01
    09-16-2024

     

    Hola buenas muy raro lo que comentas, lo que pienso que capaz haya podido ocurrir es que alguien haya hecho uso del aplicativo, quizás alguien cercano vio tu cuenta, tu clave y de esa manera accedió.

     

    Ahora, si comentas que es todo lo contrario, lo que podrías hacer para obtener la información que solicitas es poner tu reclamo por facturación desde la web: https://www.claro.com.pe/atencion-de-reclamos/

     

    Mi recomendación seria que llames al 123  o comunícate por ClaroBot para que puedan desuscribirte de dicho servicio.

     

    Saludos,

     

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Claro Video","id":"message:84161","revisionNum":2,"repliesCount":2,"author":{"__ref":"User:user:72733"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:claro-video"},"conversation":{"__ref":"Conversation:conversation:84161"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84161"},"body@stripHtml({\"truncateLength\":200})":" Hola, yo soy cliente Claro de internet y telefonía fija y línea móvil prepago, el día de hoy abrí/accedí a la app Claro video con un correo que no usaba hace tiempo (2020, cuándo era línea postpago) ...","body@stringLength":"1055","rawBody":"

Hola, yo soy cliente Claro de internet y telefonía fija y línea móvil prepago, el día de hoy abrí/accedí a la app Claro video con un correo que no usaba hace tiempo (2020, cuándo era línea postpago) y resulta que me sale el siguiente mensaje \" Tiene una suscripción con cargo mensual a medio de pago... se renovará el 25/09...\"

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El asunto es, que yo no he realizado ninguna afiliación o contratación de Claro Video, y cuándo le doy al botón cancelar, no se puede y me pide llamar al número 080000353, el cuál no responden.

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El correo con el cuál accedí es gary_jq17@hotmail.com 

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Por otro lado, cabe mencionar que para acceder a la app Mi Claro y revisar mis líneas prepago e Internet hogar y teléfono Fijo uso el correo garyjq17@gmail.com.

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Quiero una explicación respecto a la suscripción de Claro video asociada a la cuenta de mi correo hotmail y la opción para cancelarla.

","kudosSumWeight":0,"postTime":"2024-09-15T21:41:13.521-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:claro video","text":"claro video","time":"2016-10-10T09:56:21.600-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84161_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":349},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hola, yo soy cliente Claro de internet y telefonía fija y línea móvil prepago, el día de hoy abrí/accedí a la app Claro video con un correo que no usaba hace tiempo (2020, cuándo era línea postpago) y resulta que me sale el siguiente mensaje \" Tiene una suscripción con cargo mensual a medio de pago... se renovará el 25/09...\"

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El asunto es, que yo no he realizado ninguna afiliación o contratación de Claro Video, y cuándo le doy al botón cancelar, no se puede y me pide llamar al número 080000353, el cuál no responden.

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El correo con el cuál accedí es gary_jq17@hotmail.com 

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Por otro lado, cabe mencionar que para acceder a la app Mi Claro y revisar mis líneas prepago e Internet hogar y teléfono Fijo uso el correo garyjq17@gmail.com.

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Quiero una explicación respecto a la suscripción de Claro video asociada a la cuenta de mi correo hotmail y la opción para cancelarla.

"},"Conversation:conversation:84161":{"__typename":"Conversation","id":"conversation:84161","solved":true,"topic":{"__ref":"ForumTopicMessage:message:84161"},"lastPostingActivityTime":"2025-01-16T00:39:47.163-05:00","lastPostTime":"2025-01-16T00:39:47.163-05:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:84161":{"__typename":"ModerationData","id":"moderation_data:84161","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:84161_2":{"__typename":"Revision","id":"revision:84161_2","lastEditTime":"2024-09-16T17:12:26.931-05:00"},"ForumReplyMessage:message:85327":{"__typename":"ForumReplyMessage","id":"message:85327","conversation":{"__ref":"Conversation:conversation:84161"},"author":{"__ref":"User:user:180549"},"revisionNum":1,"uid":85327,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:claro-video"},"subject":"Re: Suscripción Claro Video","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:85327"},"parent":{"__ref":"ForumTopicMessage:message:84161"},"body":"

Primero tendrías que ver si lo que te indica en claro video se refleja en las facturas de tus servicios ya que es un servicio adicional y sino figura es porque simplemente te informa que tienes la suscripción activa pero Claro te brinda 24 meses gratis pero si adquieres algún otro servicio postpago posiblemente se renueve. Igual sería importante que te comuniques con atención al cliente y puedes cambiar el correo que actualmente usas para que ingrese a claro video.

","body@stringLength":"476","rawBody":"

Primero tendrías que ver si lo que te indica en claro video se refleja en las facturas de tus servicios ya que es un servicio adicional y sino figura es porque simplemente te informa que tienes la suscripción activa pero Claro te brinda 24 meses gratis pero si adquieres algún otro servicio postpago posiblemente se renueve. Igual sería importante que te comuniques con atención al cliente y puedes cambiar el correo que actualmente usas para que ingrese a claro video.

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\n

Hola buenas muy raro lo que comentas, lo que pienso que capaz haya podido ocurrir es que alguien haya hecho uso del aplicativo, quizás alguien cercano vio tu cuenta, tu clave y de esa manera accedió.

\n

 

\n

Ahora, si comentas que es todo lo contrario, lo que podrías hacer para obtener la información que solicitas es poner tu reclamo por facturación desde la web: https://www.claro.com.pe/atencion-de-reclamos/

\n

 

\n

Mi recomendación seria que llames al 123  o comunícate por ClaroBot para que puedan desuscribirte de dicho servicio.

\n

 

\n

Saludos,

\n

 

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