Discusión del foro

Avatar de Yani-ec
Yani-ec
Aficionado
13-07-2020
Resuelto

Tengo problemas con un deco y controles de cable que están fallando

¿A dónde puedo llamar si tengo problemas con estos decos?

cable
decos
hogar
problemas

4 Respuestas

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  • Avatar de Bacilia123
    Bacilia123
    Profesional
    13-07-2020

    Hola, 🙋‍♂️

     

    Espero que andes súper bien.

    Mira, con temas de equipos, tienes que comunicarte con Claro para que ellos evalúen el inconveniente, y de ser necesario, programen una visita a tu 🏡domicilio🏡 con los técnicos de Claro.

    Esto lo puedes solicitar por el inbox de Facebook Claro Perú, cuando tuve un problema similar, ellos fueron el puente de la atención para que vengan a mi casa y arreglen el servicio.

    Espero que todo se solucione.

    Saludos. 🕵️‍♂️

    • Avatar de Yani-ec
      Yani-ec
      Aficionado
      13-07-2020

      En cuanto a los controles he probado con todas las pilas nuevas y siempre falla y en cuanto al deco como hago con eso de smart me puede orientar? 

      • Avatar de Yani-ec
        Yani-ec
        Aficionado
        13-07-2020

        Mi deco no quiere encender, eso es el problema

  • Avatar de rcml1980
    rcml1980
    Leyenda
    14-07-2020

    Buenas Noches

     

    Como ya lo indico Bacilia123 , debes contactarte lo mas pronto posible al inbox de Facebook Claro Peru, para que un asesor coordine la visita tecnica, pues segun lo que nos comentas un deco no enciende y le fallan los controles por lo que necesita de forma presencial que le den un diagnostico a su averia o posible cambio de los equipos indicados.

     

    https://www.claro.com.pe/personas/canales-virtuales/


    "Si le agrado la respuesta agradecería brindarme un Like, y de yapita puedes dar Solución Aceptada". Gracias.

     

    Saludos.

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problemas con un deco y controles de cable que están fallando","id":"message:49723","revisionNum":3,"repliesCount":4,"author":{"__ref":"User:user:100063"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"conversation":{"__ref":"Conversation:conversation:49723"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:49723"},"body":"

¿A dónde puedo llamar si tengo problemas con estos decos?

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¿A dónde puedo llamar si tengo problemas con estos decos?

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Tengo problemas con un deco y controles de cable que están fallando","moderationData":{"__ref":"ModerationData:moderation_data:49731"},"body":"

Hola, 🙋‍♂️

\n

 

\n

Espero que andes súper bien.

Mira, con temas de equipos, tienes que comunicarte con Claro para que ellos evalúen el inconveniente, y de ser necesario, programen una visita a tu 🏡domicilio🏡 con los técnicos de Claro.

Esto lo puedes solicitar por el inbox de Facebook Claro Perú, cuando tuve un problema similar, ellos fueron el puente de la atención para que vengan a mi casa y arreglen el servicio.

Espero que todo se solucione.

Saludos. 🕵️‍♂️

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En cuanto a los controles he probado con todas las pilas nuevas y siempre falla y en cuanto al deco como hago con eso de smart me puede orientar? 

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Mi deco no quiere encender, eso es el problema

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"48","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-07-13T11:05:34.263-05:00","lastPublishTime":"2020-07-13T11:05:34.263-05:00","metrics":{"__typename":"MessageMetrics","views":2926},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:49723/message:49739","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:29":{"__typename":"Rank","id":"rank:29","position":3,"name":"Leyenda","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:75624":{"__typename":"User","id":"user:75624","uid":75624,"login":"rcml1980","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-17T10:28:13.622-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://comunidad.claro.com.pe/t5/s/xnuvx57277/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:29"},"entityType":"USER","eventPath":"community:xnuvx57277/user:75624"},"ModerationData:moderation_data:49819":{"__typename":"ModerationData","id":"moderation_data:49819","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:49819":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:75624"},"id":"message:49819","revisionNum":2,"uid":49819,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumTopicMessage:message:49723"},"conversation":{"__ref":"Conversation:conversation:49723"},"subject":"Re: Tengo problemas con un deco y controles de cable que están fallando","moderationData":{"__ref":"ModerationData:moderation_data:49819"},"body":"

Buenas Noches

 

Como ya lo indico Bacilia123 , debes contactarte lo mas pronto posible al inbox de Facebook Claro Peru, para que un asesor coordine la visita tecnica, pues segun lo que nos comentas un deco no enciende y le fallan los controles por lo que necesita de forma presencial que le den un diagnostico a su averia o posible cambio de los equipos indicados.

 

https://www.claro.com.pe/personas/canales-virtuales/


\"Si le agrado la respuesta agradecería brindarme un Like, y de yapita puedes dar Solución Aceptada\". Gracias.

 

Saludos.

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