Discusión del foro

Principiante

22-02-2022

Resuelto

Tengo el router conectado correctamente pero sin acceso a internet

Desde hace días que no tengo conexión a internet, el router está funcionando correctamente la barra de intensidad está prendida (las 5 rayas) y eso significa que la señal de Claro está llegando correctamente, pero no tengo internet. En los pagos estoy puntual, necesito una pronta solución.

intermitencia

internet

problemas

1 Respuesta

MAHB
Profesional
22-02-2022
Hola,

Es posible que se trate de alguna avería masiva.

Puedes verificarlo a traves del app Claro Smart Home, ahí mismo te indicará si es que se trata de una falla general. Lo que también puedes hacer es reiniciar remotamente tu router, te recomiendo que lo hagas.

Te dejo la lista de los routers compatibles:

Si no se llega a solucionar puedes solicitar una visita técnica comunicándote con un asesor a través del ClaroBot y desde la app Smart Home, podrás hacer el seguimiento.

Saludos.

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Tengo el router conectado correctamente pero sin acceso a internet","moderationData":{"__ref":"ModerationData:moderation_data:74065"},"body":"

Hola,

Es posible que se trate de alguna avería masiva.

Puedes verificarlo a traves del app Claro Smart Home, ahí mismo te indicará si es que se trata de una falla general. Lo que también puedes hacer es reiniciar remotamente tu router, te recomiendo que lo hagas.

Te dejo la lista de los routers compatibles:

Si no se llega a solucionar puedes solicitar una visita técnica comunicándote con un asesor a través del ClaroBot y desde la app Smart Home, podrás hacer el seguimiento.

Saludos.

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