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C4-Markitos
Principiante
21-04-2023
Resuelto

Se prende y apaga mis canales

Hola, cuando intente ver televisión los canales parpadean a cada rato, lleva dos horas haciendo eso y no sé cómo solucionarlo, ya lo desenchufe, lo volví a enchufar y nada. Alguien me ayuda por favor.

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  • Avatar de POOLGV5
    POOLGV5
    Principiante
    21-04-2023

    Buenos días, 

     

    Lamento el inconveniente que estas presentando, te recomiendo contactarte con un asesor a través de ClaroBot y un asesor pueda validar tu servicio para poder ayudarte.


    Generalmente responden rápido! 

    Espero haber ayudado :) 

  • Avatar de rcml1980
    rcml1980
    Leyenda
    21-04-2023

    Hola C4-Markitos, lo primero que te podría recomendar es que utilices el Smart Home de Claro para que puedas detectar o verificar algún problema con el deco, podrías realizar un descarte cambio de TV y cable HDMI, quizás pueda deberse a un problema en el puerto HDMI o el mismo cable de comunicación. Si aún sigues presentando problemas en la visualización de los canales, contáctate con un asesor por el ClaroBot, para que puedas reportar la avería o problema que estas presentando con tu servicio.

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Hola, cuando intente ver televisión los canales parpadean a cada rato, lleva dos horas haciendo eso y no sé cómo solucionarlo, ya lo desenchufe, lo volví a enchufar y nada. Alguien me ayuda por favor.

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Se prende y apaga mis canales","moderationData":{"__ref":"ModerationData:moderation_data:79388"},"body":"

Buenos días, 

\n

 

\n

Lamento el inconveniente que estas presentando, te recomiendo contactarte con un asesor a través de ClaroBot y un asesor pueda validar tu servicio para poder ayudarte.

\n


Generalmente responden rápido! 

Espero haber ayudado :) 

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Hola C4-Markitos, lo primero que te podría recomendar es que utilices el Smart Home de Claro para que puedas detectar o verificar algún problema con el deco, podrías realizar un descarte cambio de TV y cable HDMI, quizás pueda deberse a un problema en el puerto HDMI o el mismo cable de comunicación. Si aún sigues presentando problemas en la visualización de los canales, contáctate con un asesor por el ClaroBot, para que puedas reportar la avería o problema que estas presentando con tu servicio.

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