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  • Avatar de HAGUZ
    HAGUZ
    Leyenda
    24-10-2017

    ¡Hola! ¿Recientemente has tenido algún corte de energía eléctrica en tu domicilio? ¿Tu servicio es inalámbrico o alámbrico?

    Tienes una forma rápida de validar si hay algún problema con tu servicio a través de la app de Claro Smart Home. La misma aplicación detecta si tienes algún problema, y en caso lo detecte, te da opciones de descartes que tú mismo puedes realizar antes de llamar a un asesor de Claro.

     

    Puedes descargarla aquí:

    https://play.google.com/store/apps/details?id=com.claro.smarthome

    https://apps.apple.com/pe/app/claro-smart-home/id1462944177

     

     

    Espero haberte ayudado!

    • Avatar de ClauB12
      ClauB12
      Principiante
      25-10-2017
      Hola, no he tenido corte de energía, por eso me parece raro.
      Haré lo que me sugieres.
      Gracias por la respuesta!
      Saludos
      • Avatar de HAGUZ
        HAGUZ
        Leyenda
        25-10-2017

        ClauB12 Revise el cable de energia es decir el cable que va conectado al toma corriente que no tenga alguna rotura.

         

    • Avatar de mgfr1
      mgfr1
      Principiante
      09-09-2020

      Me pasa lo mismo y la sugerencia de HAGUZ no soluciona nada, porque para que funcione hay que prender el wireless del router manualmente y el diagnóstico (puesto que ya hay señal) siempre es satisfactorio. El router deja mucho que desear, además de tener un alcance mímino que no llega a la 10 metros.

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¡Hola! ¿Recientemente has tenido algún corte de energía eléctrica en tu domicilio? ¿Tu servicio es inalámbrico o alámbrico?

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Tienes una forma rápida de validar si hay algún problema con tu servicio a través de la app de Claro Smart Home. La misma aplicación detecta si tienes algún problema, y en caso lo detecte, te da opciones de descartes que tú mismo puedes realizar antes de llamar a un asesor de Claro.

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Puedes descargarla aquí:

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https://play.google.com/store/apps/details?id=com.claro.smarthome

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https://apps.apple.com/pe/app/claro-smart-home/id1462944177

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Espero haberte ayudado!

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Haré lo que me sugieres.
Gracias por la respuesta!
Saludos","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"122","kudosSumWeight":0,"postTime":"2017-10-25T08:47:44.773-05:00","lastPublishTime":"2017-10-25T08:47:44.773-05:00","metrics":{"__typename":"MessageMetrics","views":29741},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:preguntas/community:xnuvx57277board:caracteristicas-servicios/message:9385/message:9407","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:9412"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9412":{"__typename":"ModerationData","id":"moderation_data:9412","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9412":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1329"},"id":"message:9412","revisionNum":1,"uid":9412,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:caracteristicas-servicios"},"parent":{"__ref":"ForumReplyMessage:message:9407"},"conversation":{"__ref":"Conversation:conversation:9385"},"subject":"Re: ¿Por qué mi router se apaga y se prende a cada rato? Es 1era vez que sucede ¡Ayuda!","moderationData":{"__ref":"ModerationData:moderation_data:9412"},"body":"

ClauB12 Revise el cable de energia es decir el cable que va conectado al toma corriente que no tenga alguna rotura.

 

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Me pasa lo mismo y la sugerencia de HAGUZ no soluciona nada, porque para que funcione hay que prender el wireless del router manualmente y el diagnóstico (puesto que ya hay señal) siempre es satisfactorio. El router deja mucho que desear, además de tener un alcance mímino que no llega a la 10 metros.

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