Errores continuos con router Sagemcom, ¿alguna solución?
Casi todos los días tengo problemas con mi servicio de internet en casa que no paran hasta que hago un hard reset (desenchufar el router y esperar 30s) y espero que reconecte. Cuando pasa esto y reviso el log del router encuentro que la hora se ha desconfigurado y el router ha recibido un msg de docsDevResetNow.
Time
Priority
Description
Thu 14 May 2020 10:39:38
Critical (3)
Resetting the cable modem due to docsDevResetNow
Time Not Established
Notice (6)
Honoring MDD; IP provisioning mode = IPv4
Thu 14 May 2020 10:40:51
Warning (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MA...
Thu 14 May 2020 10:41:39
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire QAM/...
O sea... un min de 7.3ms, un promedio de 163ms y un max de 1123.2ms?!?!?
Luego del reset vuelve a lo normal...
--- 192.168.0.1 ping statistics --- 27 packets transmitted, 27 packets received, 0% packet loss round-trip min/avg/max = 0.694/0.800/1.672 ms
Llame a Claro el 31 de marzo, el primer nivel deja mucho que desear (tienen un script de soporte básico y ni el mínimo conocimiento de redes como para hacer algo fuera de el) al no poder resolver mi caso generaron el número de incidente 200067810. Luego de varias semanas me programaron una visita el 13 de mayo, en la que los técnicos indicaron que había un problema en un parte del cable de ingreso... los problemas han persistido y tengo que seguir reiniciando le router de Claro al menos una vez al día para poder trabajar, ¿alguna solución/explicación?
Normalmente un docsDevResetNow es un comando de reset enviado desde el proveedor(claro), debido a tareas de mantenimiento y actualización.
De igual forma, te recomiendo revisar tu servicio desde el Smart Home, aquí podrás darle un reinicio desde el sistema por así decirlo, y con esto se tendría que solucionar.
Te dejo aquí los router disponibles:
De igual forma, en caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox deFacebook Claro Perú.
Pucha amiguito, yo no sé mucho de ese tema, pero te recomiendo contactarte por las redes de Claro y que te puedan generar otro reporte con el área técnica. De igual manera es recomendable usar el app Smart Home de Claro para saber el inconveniente, ya que cualquier manipulación del router por terceros lo puede dañar. :womansad:
Si tu router es muy antiguo, puedes solicitar un cambio previa cita técnica.:womanwink:
Bro no estoy seguro de esto pero supongo que estas bajo una linea utp de las clásicas verdad? Es posible pero casi improbable que en algún lado por la red utp de conexión a tu router este ejerciendo un poco de electromagnetismo lo veo ridículo pero es posible porque si dices que desconectándose la fuente de energía y reponiendola de nuevo vuelve a la normalidad es posible esto, revisa la conexión quizás el técnico no vio esta posibilidad o quizás si la vio y mejor lo dejo así para poder cobrar mas, bueno ya sabes Perú y esto tu entiendes, si fuera directamente un error de cableó mostraría paquetes perdidos pero no, ahora si es fi ra óptica sera mejor que te lo reinstalen todo de nuevo
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Casi todos los días tengo problemas con mi servicio de internet en casa que no paran hasta que hago un hard reset (desenchufar el router y esperar 30s) y espero que reconecte. Cuando pasa esto y reviso el log del router encuentro que la hora se ha desconfigurado y el router ha recibido un msg de docsDevResetNow.
\n
\n
\n\n
\n
Time
\n
Priority
\n
Description
\n
\n
\n
Thu 14 May 2020 10:39:38
\n
Critical (3)
\n
Resetting the cable modem due to docsDevResetNow
\n
\n
\n
Time Not Established
\n
Notice (6)
\n
Honoring MDD; IP provisioning mode = IPv4
\n
\n
\n
Thu 14 May 2020 10:40:51
\n
Warning (5)
\n
DHCP WARNING - Non-critical field invalid in response ;CM-MA...
\n
\n
\n
Thu 14 May 2020 10:41:39
\n
Critical (3)
\n
SYNC Timing Synchronization failure - Failed to acquire QAM/...
O sea... un min de 7.3ms, un promedio de 163ms y un max de 1123.2ms?!?!?
\n
Luego del reset vuelve a lo normal...
\n
--- 192.168.0.1 ping statistics --- 27 packets transmitted, 27 packets received, 0% packet loss round-trip min/avg/max = 0.694/0.800/1.672 ms
\n
\n
Llame a Claro el 31 de marzo, el primer nivel deja mucho que desear (tienen un script de soporte básico y ni el mínimo conocimiento de redes como para hacer algo fuera de el) al no poder resolver mi caso generaron el número de incidente 200067810. Luego de varias semanas me programaron una visita el 13 de mayo, en la que los técnicos indicaron que había un problema en un parte del cable de ingreso... los problemas han persistido y tengo que seguir reiniciando le router de Claro al menos una vez al día para poder trabajar, ¿alguna solución/explicación?
","body@stringLength":"7841","rawBody":"
Casi todos los días tengo problemas con mi servicio de internet en casa que no paran hasta que hago un hard reset (desenchufar el router y esperar 30s) y espero que reconecte. Cuando pasa esto y reviso el log del router encuentro que la hora se ha desconfigurado y el router ha recibido un msg de docsDevResetNow.
\n
\n
\n\n
\n
Time
\n
Priority
\n
Description
\n
\n
\n
Thu 14 May 2020 10:39:38
\n
Critical (3)
\n
Resetting the cable modem due to docsDevResetNow
\n
\n
\n
Time Not Established
\n
Notice (6)
\n
Honoring MDD; IP provisioning mode = IPv4
\n
\n
\n
Thu 14 May 2020 10:40:51
\n
Warning (5)
\n
DHCP WARNING - Non-critical field invalid in response ;CM-MA...
\n
\n
\n
Thu 14 May 2020 10:41:39
\n
Critical (3)
\n
SYNC Timing Synchronization failure - Failed to acquire QAM/...
O sea... un min de 7.3ms, un promedio de 163ms y un max de 1123.2ms?!?!?
\n
Luego del reset vuelve a lo normal...
\n
--- 192.168.0.1 ping statistics --- 27 packets transmitted, 27 packets received, 0% packet loss round-trip min/avg/max = 0.694/0.800/1.672 ms
\n
\n
Llame a Claro el 31 de marzo, el primer nivel deja mucho que desear (tienen un script de soporte básico y ni el mínimo conocimiento de redes como para hacer algo fuera de el) al no poder resolver mi caso generaron el número de incidente 200067810. Luego de varias semanas me programaron una visita el 13 de mayo, en la que los técnicos indicaron que había un problema en un parte del cable de ingreso... los problemas han persistido y tengo que seguir reiniciando le router de Claro al menos una vez al día para poder trabajar, ¿alguna solución/explicación?
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Errores continuos con router Sagemcom, ¿alguna solución?","moderationData":{"__ref":"ModerationData:moderation_data:44699"},"body":"
Hola, bro.
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Normalmente un docsDevResetNow es un comando de reset enviado desde el proveedor(claro), debido a tareas de mantenimiento y actualización.
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De igual forma, te recomiendo revisar tu servicio desde el Smart Home, aquí podrás darle un reinicio desde el sistema por así decirlo, y con esto se tendría que solucionar.
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Te dejo aquí los router disponibles:
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\n
\n
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De igual forma, en caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox deFacebook Claro Perú.
Normalmente un docsDevResetNow es un comando de reset enviado desde el proveedor(claro), debido a tareas de mantenimiento y actualización.
\n
\n
De igual forma, te recomiendo revisar tu servicio desde el Smart Home, aquí podrás darle un reinicio desde el sistema por así decirlo, y con esto se tendría que solucionar.
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Te dejo aquí los router disponibles:
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De igual forma, en caso no se solucione (lo dudo), te recomiendo comunicarte con Claro, lo puedes hacer por el inbox deFacebook Claro Perú.
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Un gusto ayudarte.
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mvelas gracias por la respuesta. No tengo de otra mas que llamar y pedir que me manden otro técnico. Con fé no mas
Pucha amiguito, yo no sé mucho de ese tema, pero te recomiendo contactarte por las redes de Claro y que te puedan generar otro reporte con el área técnica. De igual manera es recomendable usar el app Smart Home de Claro para saber el inconveniente, ya que cualquier manipulación del router por terceros lo puede dañar. :womansad:
\n
Si tu router es muy antiguo, puedes solicitar un cambio previa cita técnica.:womanwink:
Pucha amiguito, yo no sé mucho de ese tema, pero te recomiendo contactarte por las redes de Claro y que te puedan generar otro reporte con el área técnica. De igual manera es recomendable usar el app Smart Home de Claro para saber el inconveniente, ya que cualquier manipulación del router por terceros lo puede dañar. :womansad:
\n
Si tu router es muy antiguo, puedes solicitar un cambio previa cita técnica.:womanwink:
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Bro no estoy seguro de esto pero supongo que estas bajo una linea utp de las clásicas verdad? Es posible pero casi improbable que en algún lado por la red utp de conexión a tu router este ejerciendo un poco de electromagnetismo lo veo ridículo pero es posible porque si dices que desconectándose la fuente de energía y reponiendola de nuevo vuelve a la normalidad es posible esto, revisa la conexión quizás el técnico no vio esta posibilidad o quizás si la vio y mejor lo dejo así para poder cobrar mas, bueno ya sabes Perú y esto tu entiendes, si fuera directamente un error de cableó mostraría paquetes perdidos pero no, ahora si es fi ra óptica sera mejor que te lo reinstalen todo de nuevo
Bro no estoy seguro de esto pero supongo que estas bajo una linea utp de las clásicas verdad? Es posible pero casi improbable que en algún lado por la red utp de conexión a tu router este ejerciendo un poco de electromagnetismo lo veo ridículo pero es posible porque si dices que desconectándose la fuente de energía y reponiendola de nuevo vuelve a la normalidad es posible esto, revisa la conexión quizás el técnico no vio esta posibilidad o quizás si la vio y mejor lo dejo así para poder cobrar mas, bueno ya sabes Perú y esto tu entiendes, si fuera directamente un error de cableó mostraría paquetes perdidos pero no, ahora si es fi ra óptica sera mejor que te lo reinstalen todo de nuevo
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